Unusual problem using Arial Black font with #'s

We have encountered a rather unusual problem.
Recently one of our customers contacted us about a problem with their job. They used #'s in arial black and regular throughout their document. Everywhere the #'s were in Arial Black they came out looking like an entirely different font. All of the files that we have created from their document appear correctly. Even the proofs created from the files printed correctly. However at the point of Esko's Nexus program creating the tiff file to make the press plates we are getting the incorrect results. I have even created a new document using our fonts in multiple sizes and I am getting the same results. As you can see the rest of the text in the same font is imaging properly. It is only the #'s that are the problem.
This is a screen capture of the PDF I created:
This is a screen capture of the results from the plate tiff image:
I am positive that it is not an issue with Esko's Nexus software as I have recreated this text in Quark, Miccrosoft Word, and Microsoft Publisher and they all imaged properly.
I am only encountering this with Adobe software. I am getting the same results from both InDesign and Illustrator. I have run the file from multiple Macs with various OS systems and from a PC each with their own font sets. I have even run the file from all versions of InDesign that we own (CC2014, CC, CS6, CS5.5) and they ALL give me incorrect results. As you can see from the images above it is ONLY the # character in Arial Black that is a problem.
I'm at a loss as to how to solve this problem.
Larry Meirndorf
BRD Printing
Prepress Supervisor

Images of full font set:
Correct from Quark:
Incorrect from InDesign:

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