Unwanted additional page printing officejet pro 8600

I have an officejet pro 8600 and i must have changed a setting when trying to solve a seperate problem (now resolved) but cant find what i did. The result is that when i print a word document, any text on that document is printed again on a subsequent and therefore unwanted page. Any ideas?
AJM

Hello @ajm100 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into page print issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, does this issue occur when making a copy?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

Incorrect printing of double sided pages on Officejet Pro 8600

When I print a document (generally from MS Word 2010) and ask it to be printed on both sides, the HP8600 gets it wrong!
(I had the same problem with my previous Officejet 8500). It prints page 1 on the first page BUT it prints page 2 on the next piece of paper on the same facing side as for page 1. So the back of page 1 is blank!! This is quite frustrating as I often want to print a long document on both sides of the paper and get the pages correct! So all the ODD pages are on the facing side and all the EVEN pages on the rear. The 8600 doesn't do this, nor did the 8500. I think when I print it using the Adobe reader and PDF documents it gets it correct. So it may be an inter action between Word, and the HP 8600 driver etc... Any ideas to correct this. I have only had the printer just over 4 months.

I used a Word document that was 3 pages long and printed it from MS Word 2010 and it printed incorrectly (page 1 on sheet 1 side 1, page 2 on sheet 2 side 1, page 3 on sheet 2 side 2). Then I saved it in PDF and printed from Adobe Reader and it printed correctly. But I noticed that Word printed it in reverse order whereas Adobe printed in normal order starting from Page 1. So I looked in Options/Advanced/Printing in Word 2010 and there was a box for Print pages in reverse Order that was ticked. So I un-ticked this Print pages in reverse order and re-printed from Word and lo and behold it printed it correctly! It looks to me as if Word has a 'bug' (sorry MS undesired feature) that when printing in reverse order sometimes gets the pages incorrect. It is useful when printing long documents to print them in reverse order as they are in the correct order with page 1 on top. But eh oh I will leave this off and see whether the problem disappears. But many thanks for your interaction and getting me to investigate. 'Praise the Lord' for forums.

Printer officejet pro 8600 will not install

I have done everything but start drinking and that might be next!!! I cannot get this printer to work. Every since I download McAfee (which I uninstalled it) it will not work correctly. Now I got this pop up.
This file does not have a program associated with it for performing this action. Please installl a program; if one already installed create association in the default program controls.
How do you do that? And yes I have installed the software a million times.

Hello @glendaguichard ,
Welcome to the HP forums.
I understand you are getting an error message, despite a million software installs.
I would like to help you.
3/4 oz Malibu® coconut rum
3/4 oz white creme de cacao
1/4 oz Frangelico® hazelnut liqueur
1 splash half-and-half
Combine ingredients in a mixing glass. Shake and strain over ice in an old-fashioned glass.
Sorry.
On a more serious note, What is the operating system of the computer?
Aardvark1
I work on behalf of HP
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Printing wirelessly on officejet pro 8600 plus

I have recently purchased an e printer (Officejet pro 8600 plus). I have set it up on my laptop as well as mobile phone. I have printed photos from my phone, emails from my phone, emails from my laptop, word documents and excel documents from my laptop. It will only print sometimes. I think it may have to do with the printer going to sleep. On my mobile phone, I get a message saying ePrint job delayed because the printer is turned OFF or not connected to Internet. Well, it is on. When I actually go to the room where the printer is located, if I touch the screen and press Apps, sometimes, the printer says "connection error", unable to connect to the server. Other times when I have done this, it does make the connection. It seems that if I wake up the printer, I can eventually get something to print. But that defeats my purpose of the wireless capability. Can you help?

I will need some more information in order to help out. What make and model of router do you have? Does it ever fail regular wireless jobs sent from the computer to the printer? Or is it just ePrint jobs that it fails/delays? Also what is the IP address for the printer?
I am a former employee of HP...
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Unable to Communicate with Printer Error - Officejet Pro 8600

My printer was working fine last week... printing from my Mac desktop via wireless.
Now, when I try to print, the progress window is just hanging... trying to find the printer.
I deleted the printer in my settings and tried to reinstall. Now, I am getting an error message that says: Unable to Communicate with the Printer at this Time.
Help, please!
Comuputer: Mac OSX Version 10.9.3
Printer: Officejet Pro 8600 Plus... only about 3 months old!

Hello K_D123, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having wireless issues. I would like to try and help.
I would recommend powering off your computer and printer. Once they are both off, I would unplug the power from the back of your wireless router, wait 60 seconds and plug it back in. After the router has begun broadcasting, power on the printer and computer.
I would also recommend following the steps in this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Missing HP Utility (Officejet Pro 8600 Plus); need to reinstall - cannot uninstall printer software

I had to wipe my iMac and resinstall IOS Mavericks (10.9.5). Printer (Officejet Pro 8600 Plus, 9N11g) is working, but will no longer scan (double-clicking icon results in "original item cannot be found") and the HP utility icon on dock is missing, replaced with a "?." I located directions to uninstall printer software so I can reinstall... but there is no longer any HP folder or "HP Uninstaller" on my Mac HD. Neither is there an HP folder within Library/Printers folders. Spotlight search shows no HP or Hewlett-Packard folders on my hard drive.
I have downloaded an "HPPPrinterDrivers3.0.dmg" and "HP-Injket-SW-OSX-Mavericks_v12.34.37.dmg," one of which I'm hoping will contain updated software/drivers to reinstall the printer and hopefully the HP Utility so I can regain scanning function, but I cannot figure out how to remove the current printer software, and I do not know if those are the currect files to use. I understand just deleting the printer will not suffice.
Can anyone provide step-by-step instructions on how to remove the software as well as installation (since I am unclear if I have the correct dmg files)? Thank you.
This question was solved.
View Solution.

Hi,
First I would suggest repairing the disk permissions, then try reinstalling the HP Software.
Follow the steps below to repair the disk permissions:
1. Open the the Applications folder.
2. Go to the Utilities folder.
3. Double-click on Disk Utility.
4. Select the hard drive containing the boot volume.
5. Go to the First Aid tab and select Repair Disk Permissions.
Note: This process may take several minutes depending on the Mac and amount of permissions that need to be repaired. The Progress Log will indicate when the process has been completed.
Once you are done, run the HP-Injket-SW-OSX-Mavericks_v12.34.37.dmg file and follow the steps on screen, be sure to select the HP Scan option while installing to get full functionality of the software.
Please try the steps above and let me know the results,
Shlomi
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Officejet Pro 8600 N911g new firmware will not install.

My printer: Officejet Pro 8600 N911g
Current Firmware: CLP1CN1416AR
My problem: Downloaded the latest firmware update (Version CLP1CN1322CR). When I go to install it, my printer shows as listed, but in the STATUS cloumn, it is listed as "Not applicable".
I turned my printer on/off.
I tried updating via network, and when it checks for an update, it states there are no updates avaiable.
I tried updating via USB.
I tried updating via the LCD panel on the printer, and when it checks for an update, it states there are no updates avaiable.
Is there something wrong as to why this current firmware will not install?
Thanks for any help.

New Firmware (CLP1CN1416R) was installed automatically (Printer was set for "Auto Update"). Prior to new firmware install, printer has performed flawlessly...no problems. Immediately after printer updated it's firmware automatically I began to have multiple problems.
First, it kept asking me to perform an "Alignment" which I dutifully performed only to have message come back that 'Alignment Failed". Printed sheet looked fine, and printer printed fine but now before any page will print the "Alignment Recommended" message comes up which I have to then override (Click 'Do Not Align' button at bottome of 'Alignment Recommended' message box. This is getting really OLD!! Simply unacceptable for a business class printer!!
Also, the printer randomly has started giving other messages such as "There is a problem with the printer or ink system" AND "Cartridges are Missing" ("when I've just recently put in new catridges and levels are OK!!) AND "Paper Jam" (when there is no jam!!)
None of these problems have occurred prior to the automatic firmware update. I believe the reason HP hasn't posted the new firmware update to their Customer Service website is that they know there are bugs in it and don't want to compound the problems the new version has already created. I seriously question why an automatic updating of firmware was done with equipment set to "Auto Update" and yet that same new firmware is not available to those who might have had their printers set for "Manual Update".
HP Customer Service - You need to issue a statement from the company as to what has happened with this firmware update. If there are problems, take responsibility for it and make it right. HP knows who it sent out auto updates to. These printer owners should be immediately notified and the situation made right. It is not real assuring to have your front line staff not know why the new firmware is not on the website. I do not like the idea of having to pay for a Support Call when the problems with my out of warranty printer are directly tied to the Auto Updating of said printer with apparently defective firmware.
I'd really appreciate a response back from someone in HP Customer Service.

Officejet Pro 8600 Premium error message The drivers for this device are not installed. Code 28

Printer : Officejet Pro 8600 Premium. model CN577A
OS : Microsoft Windows 7 Home
Basic 64
How is your product connected to your PC? : Network
Problem description : In Device Manager I've got an error message with the
Officejet pro 8600 icon - "The drivers for this device are not installed.
(Code 28)
There is no driver selected for the device information set or element." I
have uninstalled and re-installed the driver to no effect. The printer
appears to be functioning properly.
This question was solved.
View Solution.

Hello,
Yes, i too would suggest a clean re-installation of the software.
Regards,
Jabzi
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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Officejet Pro 8600 n911a - not working, again

I purchased this printer (Officejet Pro 8600) last week. Set up was really difficult. A PC laptop set up quickly and works fine. My iMac and Mac Book - coulnd't 'see' the printer for set up. I managed to install drivers and achieve printing by using a USB cable to set up the wireless' connections using the IP address.
All worked for Wednesday to Friday. This monring, both Macs find the printer 'unreachable', the PC is printing fine.
I have:
Hard reset the printer
Downloaded the Apple support files, and restarted
Downloaded the most up to date drivers from the HP website
Still nothing. What next?
My Mac is using OS 10.8.5
This is costing me time and money, not withstanding the purchase price. What next ... I need a printer - or I wouldn't have paid for one.
All help gratefully received.

Good news - I've managed to add a static IP address.
So, for now at least, the iMac and Mac Book can see the printer and print. Hopefully it lasts ...
Still cannot 'scan to computer'. It works on the pc, but I cannot scan to/via the macs - which is what I need to do. And no, I cannot share a network folder on the pc (it is not mine). Is there any way around this? It used to work fine with the HP scan software on my old Deskjet F4580 ... any advice appreciated

Officejet pro 8600 waiting for job to complete on Mac

Hi
I have the problem where after printing the I get the message "waiting for job to complete" which never goes away by itself. I can manually delete the item and then continue to print repeating the process every time I need to pringt.
I have read the forums and found similar issues but not exactly the same and the recommendation for that was to reset the print system and resinstall. I did that but the problem persists.
Printer: Officejet pro 8600 Plus
OS: OSX 10.9.3
Connection: Wireless and USB (same issue with both)
When I initially installed the printer it worked fine. When I upgraded to 10.9 it worked fine but the problem arose soon after.
Thanks
This question was solved.
View Solution.

Welcome to the forums MedlandLime,
I understand you are seeing a message saying "waiting for job to complete" after you print and the message will not dissipate. I saw that you have reset the print system and reinstalled and the message continues. I have some more ideas that might help.
First of all, test the printer hardware itself and make a couple of copies. If the copies work fine, the printer is okay!
Next, try updating the printers Firmware through the front panel: Getting the Latest Firmware and Product Updates
If the issue still persists, follow these steps in order:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the computer
Re-add the printer and ensure it's the HP driver and not the AirPrint driver: HP Officejet Pro 8600 series Full Feature Software and Driver- OS X 10.9 Mavericks
Please let me know the results!
Have a great Monday
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8600 e-All-in-One Printer - N911a: Scan & Copy in color results in full cyan page

Product Name: HP Officejet Pro 8600 e-All-in-One Printer - N911a
OS: Windows 8.1 64 bit
I noticed the problem: After I scanned a medical card that was 80% cyan.
Problem: The problem persists when scanning/copying using the ADF or using the scanner glass bed.
Only occurs during color scanning or copying. I can print a file from my laptop or home pc with no issues, as long as the color file did NOT come from my printer.
If I had scanned the small O'Riley's note in black & white there would have been no streaking.
I have reset, used the HPP Dr., cleaned the glass, etc, & followed Solutions 1 - 3 http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02881567&lc=en&product=4323659&tmp...
I sincerely appreciate your assistance.
Rene'

Hi @Veritasabt,
I see that you are having issues scanning and copying in color from the glass and the ADF. Thank you for providing the screen shot. I can help you out today.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP Officejet Pro 8600 N911a Firmware.
Try scanning again to see if you have the same results.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Have a nice weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8600 only print 1/4th (maybe less) of a page and blows it up...

Hi!
A program I work on at work (which is distributed to people selling my employer's products) has trouble printing correctly on an HP Officejet Pro 8600.
Only part (maybe 1/4th) of the page is printed and is expandeds to fit all the page.
This program prints flawlessly on everybody else's printers.
These people don't work for my employer so we have no control over which printer they chose, they each provide their own printer.
Only the HP Officejet Pro 8600 has trouble printing my employer's program output...
What could be the cause of that? I assume it could be a driver or setting problem but the person who has that problem keeps on insisting he doesn't have that problem with other programs so if it's a driver problem, it doesn't affect his other programs.
The output of the program has a lot of pictures, could this be caused by some sort of OOM (Out Of Memory) problem? I know old lasers/led printer used to have a similar problem when their memory was full.
Any ideas?
As I said only one person who uses an HP Officejet Pro 8600 has that problem, other printers, both made by HP and other brands don't have that problem...
Thank you!
Nick

Hello Nick-
Without knowing the customer's operating system, I can only provide a few guidance responses.
First, have they tried HP's Print and Scan Doctor to see if it can identify any issues? Here's a link to the page, select the OS and you can find the software under Utility - Diagnostic Tools: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=4323659&task=&
If that doesn't work, you can try reviewing this troubleshooting document for a few steps that might help to reset the settings on the printer: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02866222&tmp_task=solveCategory&cc=us&dlc=en&lc...
I hope those suggestions will resolve the issue. Best of luck to you and your customer.
Handypants
Although I am an HP employee, I am speaking for myself and not for HP.
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Officejet Pro 8600 Plus prints part of page and quits

My brahd-new Officejet Pro 8600 Plus prints part of page and quits. The manual said to clean the print heads and align the printer. I did both of those. It made the problem worse. I'm printing on photo paper - HP Premium Plus. It happens about 1/2 the time.

Hi beantowner2,
I would like to begin with a few questions,
Does this happen when you copy a photo, or only when you print form the computer?
Do you have the printer connected directly to a wall outlet or a surge protector?
What operating system and version is on the computer?
Is the printer connected to the computer with a USB cable or wirelessly?
If you have a WIndows operating system please download and install the latest firmware version for the printer. HP Officejet Pro 8600 N911g_n Firmware.
If you are using a surge protector, I suggest disconnecting and connecting the power directly to a wall outlet.
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet Pro 8600 Plus - printing BLANK pages

Officejet Pro 8600 Plus... printing totally blank pages. Printer SOUNDS like it's printing... pages slowly feed out and printhead sounds like it moves back and forth...Tried all 3 levels of printhead cleaning... still banks.Tried "print reports" - blank.Attempted a local "copy" at the printer - blank. We've had the printer maybe ~ 2 years.Recently changed out cyan ink cartridge.Used on our wireless network - not directly connected to any computer.Recently upgraded main computer from Windows XP to Windows 8.1Also use a Macbook Pro on the wireless network Help!

Also... just downloaded the "HP Print and Scan Doctor"... attempting to print "test pages" and again, they sound like they're printing, but they come out BLANK. Ink levels are okay.

Printing starts too far down the page - officejet pro 8600

Have an officejet pro 8600.
Recently, when printing, two probelms occur...
(1) the document being printed starts printing approx 1.5" to 2" futher down the page then it should. This results in the bottom portion of the document Not being printed.
(2) there is a crease/fold approx 3" from the top of the paper.
It appears that either the paper is being fed too soon or the actual printing is being delayed.
We have cleaned all the rollers and check the star wheel - no damages
Thanks for your help
This question was solved.
View Solution.

Hello,
I would suggest realigning the printer.
Setup Menu>Tools>Align Printer
Let me know the outcome.

Unwanted additional page printing officejet pro 8600

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