Unwanted and never used Adobe cloud but being charged $10.54 per month since August

I just became aware that I have been charged $10.54 per month since I tried Adobe photo shop and Lightroom "free trial" in August. I didn't realize this "free trial" was going to be converted to a month to month membership. So basically I've been charged $50+ for services I've not used and didn't even know I had access to. I decided after trying these programs, they were too advanced for me. I've cancelled my membership today. Is it possible to have any of this money reimbursed, especially for Dec since I'm not using this programs. I'm very disappointed in this situation and feel taken advantage of. I've received emails from Adobe Cloud that seemed like advertisements and I deleted them. I don't even know what Adobe cloud is or how it is used. Please advise re: reimbursement requested.
Sincerely,
Vicki Reed

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

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Being charged £12.00 per month for BT Sport when I...

Hello,
I have previously sent this to a support email address but have received no response.
I want to sign up to BT TV and get a Youview box, but when checking my account, I saw that I am getting changed £12.00 per month for BT Sport. This is a service which I do not even use, I signed up to it as a customer service advisor on the telephone advised that it was free to me as I am an Infinity broadband customer.
I need this resolved, I am perfectly happy with the phone and broadband service we receive from you and I am excited to get BT TV, but I really am disappointed about this (it will explain why the budget kept going AWOL!) This appears to have been happening since November 2013, with some obscure charges of around £7.00 in other months. I want this service cancelled and I would really appreciate the charges for this service reimbursed.
Kind regards,
Craig
Solved!
Go to Solution.

I think you will find that the charge is for YouView content provided by BT.
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I am being charged £46.88 per month for cs6, bridge AI etc and i only need bridge and CS6.. Adobe says i have to pay that amount to get the two i need? Anyone else know i feel i am being ripped off!

Does anyone know if you can get just CS6 and Bridge and the cost? I am paying £46.88 a month for everything i dont need

The full Creative Cloud of applications are $50/month.
A single app $20 a month
And for Photographers $10/month Photoshop/Lightroom Bridge CC is a free app for all levels.
If you cannot meet those conditions, you can purchase the permanent license CS6 products.
https://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_ creativesuite6.html?start=10
I don't work for Adobe, but will at least let you know you can still purchase a permanent license.
Gene

Blast plus hbo and showtime free but being charged for showtime please help

i just signed up et for internet plus it clearly say includes hbo and showtime included yet i am being charged 5 dollars a month for showtime yet support tells me its not included and its 5 a monthupromotion what gives included is a picture of the add i clicked and signed up for online tell me if im wrong or if comcast is tryna milk as much as they can out of me

xxstaciaxx wrote:
i just signed up et for internet plus it clearly say includes hbo and showtime included yet i am being charged 5 dollars a month for showtime yet support tells me its not included and its 5 a monthupromotion what gives included is a picture of the add i clicked and signed up for online tell me if im wrong or if comcast is tryna milk as much as they can out of me
Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can make this right.
Thanks for your patience.

Why Has Adobe Removed The Option For Individuals To Purchase Software And Not Use The Cloud?

As an individual who has been using Adobe products for about 25 years for my personal use and not as a business, I find the new policy of "renting" the software and using "The Cloud" for, at least in my case, a prohibitive monthly fee, to be totally unacceptable and will result in my no longer being able to afford using Adobe products. I do not understand why Adobe cannot offer their new cloud program for individuals and companies that may wish to use the new system and have the resources to pay in perpertuity, but they should also have the option for those of us who would rather purchase upgrades for whatever programs we use and keep them on our computer without "The Cloud" service.
I am 67 years old and living on a fixed income. I basically use four adobe programs... Photoshop, Premiere, After Effects, and Audition as I do volunteer work at a local non-profit radio and tv organization. If I were to "rent" those individually it would cost $80 per month... so I could take the next deal and get access to all software for $50 per month... I cannot afford either of those. If I could upgrade one or more of the programs every two or three years... keeping them on my computer and not using "The Cloud," then continuing to use the products would be doable. However, being forced into a program that requires a monthly fee and use of "The Cloud" which I do not need to use, seems totally unfair. I certainly understand that there are businesses and individuals who will love the new program, but why not have the option? Or perhaps a "Senior" discount as you do for educators and students?
Something to think about. It seems Adobe may be moving to the "Cable Television" model of monthly fees that will go no where but up.

Hey there, you may have heard that Adobe is continuing to sell and support CS6 for customers who prefer traditional licensing. It's last year's version instead of the latest-and-greatest CC release, but it's something to consider if that's important to you.
As far as a "senior discount" on Adobe software, there has never been one – but one thing to consider is becoming a student or teacher because there is no age restriction on that, in which case you may become eligible for education discounts.
Hope this helps.

I have bought adobe cloud but still can't use photoshop. What to do?

I have bought adobe cloud but still cannot use photoshop. what to do?

What happens when you start Photoshop?
Supply pertinent information for quicker answers
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc.

Can i use adobe cloud on more than 1 computer as i have an imac a windows laptop and a macbook ?

can i use adobe cloud on more than 1 computer as i have an imac a windows laptop and a macbook ?

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Adobe v9 on W7 and office 2007. cannot create PDF from MS word using Adobe. But can from Excel, PPT

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Yes, I’m saying that I can in WORD use “Save As ADOBE pdf” but cannot in ADOBE create a pdf file from a WORD (.doc or .docx) document. While I can from other MS Office apps like Excel and PowerPoint.
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Jarda @ PC+NET Solutions
Mobile 613-532-7023
Office 613-385-1268
<http://www.pcplusnet.net/> www.pcplusnet.net

I am on the Adobe Cloud, but for the past few days every time I attempt to open indesign I get the message missing plug-in Actions. RPLN, and the app will not open.

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If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:
http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html
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I cannot open pdf files from one supplier when using Adobe Reader but I can using another Viewer

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My brother ipad was linked with old apple id and he forgot his id and never use same email.the problem now his mini ipad ask him for this id to open (activate ipad) what we can do ?

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Can i use adobe cloud on more than 1 computer?

can i use adobe cloud on more than 1 computer?

Ask in the Cloud Forum http://forums.adobe.com/community/creative_cloud
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Can you help me on something? I restored my iPod and everything I had was gone. (What I Wanted) But then when I looked at my Usage It said I only have 22.5 GB Available and I Used 6.0 But I didn't. I also looked at my Backup storage and it still had all o

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You are not addressing Apple here. We are all just users like yourself
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Unwanted and never used Adobe cloud but being charged $10.54 per month since August

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