Unwanted CS6 upgrade

I recently downloaded and installed a full version of Photoshop CS6 (without Cloud). A month ago I migrated the entire set-up of my old iMac to the new iMac. No PS update was downloaded. However, when I now open CS6 I automaticly open a CS6 Extended test version.
My questions: How could this have happened?
How can I return to the previous full version? I am not interested in the Extended version.

Hi,
I'm still at a loss what to do about this unwanted test update and how to get back to the original full CS6 version.
Does anybody have an idea? It would be much appreciated!
Also, should nothing work, how often can I download PS6 on my computer? I bought it via Amazon.
Thanks.

Similar Messages

Unable to enter serial number for Master Collection CS6 Upgrade

I recently purchased a Master Collection CS6 upgrade (from 5.5). My CS6 serial number was correctly recognised but it said it couldn't find any software eligible for the upgrade despite Master Collection CS5.5 being installed on my PC (running Windows 7 Ultimate). The screen to enter the serial number of the eligible software doesn't have Master Collection CS5.5 in the drop-down, only CS5. Using that option with my CS5.5 serial number doesn't work. I got no response to a case opened on the support site.
In order to install the CS6 software, I then installed it as a trial version. I now get reminders that I only have x days to go but there is no option to enter my serial number. I assume it thinks I've got a trial version of Creative Cloud.
Adobe Support keep closing cases raised on the spurious grounds that I haven't responded. It is they that are not responding! Anyone able to help?
Thanks in anticipation.

if the serial number has been used, you won't be able to use that serial and that's the only thing you purchased.
the installation files are free:
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I want to upgrade to CS6 Production Premium suite from CS5.5. Can I use CS6 upgrade made for CS5, or do I have to use upgrade that specifically states for CS5.5.

I want to upgrade to CS6 Production Premium suite from CS5.5. Can I use CS6 upgrade made for CS5, or do I have to use upgrade that specifically states for CS5.5.
I am referring to the DVD installation Disks not Cloud. Disk last release, I believe in 2012.
Thank you.

at the link i posted i see an upgrade for cs5 and cs5.5.
you can contact adobe support if you don't see that.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Error message in Photoshop CS6 upgrade download

I just purchased the upgrade from Photoshop CS5 to CS6 as a download. I downloaded the download manager as instructed, and installed it. I then downloaded the CS6 upgrade. But when I went to install it, it asked for my serial number, which I (double-checked and) provided. It gave me a message saying that although it is a valid serial number, there is no product available that matches that serial number. I don't understand. Help?

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Acrobat X Pro won't open not long after CS6 upgrade

I upgraded to CS6 from CS4 just before the new year. I have been having problems with my computer being slow and noticed after installation that the 2 previous versions I had were still installed (silly me thought upgrades would just override these haha). So i googled to see if i could uninstall them without it affecting the CS6 upgrade and it seemed i could. So i did. Everything seems to have been working ok with the exception of my psd and indd files icons no longer show - the files appear corrupted however they open fine.
This morning when i opened Acrobat, it opened the file then suddenly closed without explaination or error. I have not been able to open it since. I have restared 4 times (as this usually helps when a program will not open) as well as stopped the acrotray.exe from running on startup. When i googled this problem it appears I am not the only one who has experienced this difficulty. Does anyone have anything that has worked for them?

Hi MSITSLAN,
The fix for this issue has already been rolled out via AAM update. Please launch Adobe Application Manager on your machine and update it. If you have already tried Solution 3 provided by Deepak and have updated AAM, this issue shouldn't come again. Alternatively, try Solution 2 and get rid of this issue quickly and permanently.
This hotfix was released in late October after we found out that most of our users were re-installing the application using DVD and were'nt able to update it. So we decided to provide it seperately. If you download and install CS6 from Adobe.com, the latest version of AAM is installed and that doesn't show this issue.
I suggest you to try Solution 2 and check if Exit Code 0 appears as a result. Do this on both the machines that you have. After applying the hotfix, if Acrobat is launched properly then you don't have to keep your fingers crossed for 30days.
Kindly feel free to post back the results.
~Sandeep V.

Preinstalled filters from CS5 not showing up in CS6 upgrade

I just installed CS6 upgrade from CS5 but the Nik and Topaz software filters are not showing up. How do I get CS6 to recognize them without having to reinstall all of them again.

How do I get CS6 to recognize them without having to reinstall all of them again.
You don't. The behavior is as it always has been - Adobe apps never migrate legacy plug-ins and content to avoid compatibility issues. and you will probably need updated vertsions for CS6, anyway.
Mylenium

Where do i go to find my license number for my CS6 upgrade??

Need to find out where to get my license number for my CS6 upgrade?

You would get an e-mail from Adobe with the serial #. Usually it arrives within 5 - 10 min after purchase.
Check your spam/junk e-mail folder.
If you can't find it, you have to contact Adobe. This is a user-to-user forum.

Way of checking if cs6 upgrade has been registered or deregistered before

I am about to buy this product from a 3rd party reseller who says its new and unused.
adobe CS6 upgrade from 5.5 to CS6
Is there a way of checking that this is true and that it is an unregistered product? or if installed before if it has been de-registered?

here's info on legal transfer of adobe product licenses, http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

Viveza vs CS6 upgrade?

I'm wondering if I should stay with my CS4 and add the Viveza bundle, or go with the CS6 upgrade? Cost would probably be about the same.

reggenfuz wrote:
I'm wondering if I should stay with my CS4 and add the Viveza bundle, or go with the CS6 upgrade? Cost would probably be about the same.
my mother says yes.. my father says no... my grandmother don´t care..... im still unsure.

Problems installing Acrobat X as part of CS6 upgrade

After upgrading to CS6 from CS5, my Acrobat Pro 9 stopped working - it would say that there is an error and shut down, each time I tried to open it. I have already tried uninstalling and reinstalling both Acrobat 9 and the CS6 upgrade. Latest reinstallation of the CS6, installed everything except Acrobat X, which comes with the package...
Any ideas?

Still not working. I continue to get the error message that “Certain elements of or these products are not able to be installed” (translated from French). In the following error log, it says (amongst other things) :
ERROR: Error 1310.Error writing to file: C:\Config.Msi\3a1e5a.rbf. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Erreur irrécupérable lors de l’installation.
MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\3a1e5a.rbf. Verify that you have access to that directory.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
When I was uninstalling previous versions of Acrobat and Reader, it had warned that it couldn’t access the file C:\Config.Msi\3a1e5a.rbf. I did try running the Acrobat Cleaner Tool as you recommended, twice, restarting each time but still no luck.
Any other suggestions?
De : Mylenium [email protected]
Envoyé : mardi 7 août 2012 18:51
À : JFAAL101
Objet : Problems installing Acrobat X as part of CS6 upgrade
Re: Problems installing Acrobat X as part of CS6 upgrade
created by Mylenium <http://forums.adobe.com/people/Mylenium> in Downloading, Installing, Setting Up - View the full discussion <http://forums.adobe.com/message/4604957#4604957

Install instructions for CS6 upgrade for WIndows missing - in what order should files be run?

After over 14 days of dealing with the idiots at Adobe Support, opening and closing of 2 cases multiple times, promised emails not being sent (and being blamed for having my email set up to filter out Adobe emails), attempts to charge me for the already approved "free" upgrade, and then having an order for a physical disk version of the CS6 upgrade cancelled by some bonehead, I finally was able to download the CS6 upgrade files. Only to discover that there are no installation instructions for Windows if you did not use the Akamai download manager (which I did not).
There are a total of 6 files in the download directory, all downloaded from the CS6 upgrade download page.
- In what order should the files be run? Just run the .exe files, or do some files need to be extracted/unzipped first?
A second question: my CS5.5 version was never installed, and never registered.
- Will the CS6 upgrade accept its serial number directly, or do I have to do something else through Adobe Support?
-- WTW

Which files: all of them on the CS6 Production Premium upgrade download page.
ProductionPremium_CS6_LS7.7z
ProductionPremium_CS6_LS7.exe
PremierePro_6_Content_LS7.7z
PremierePro_6_Content_LS7.exe
Illustrator_16_Content_LS16.exe
Download_and_Install_Instruction_all.pdf
The last one is useless.
The Speech Analyzer Models were downloaded separately, from another page. I assume they should be installed after everything else is installed and working.

CS6 upgrade for photoshop CS5 gives errors

I recently purchased your Photoshop CS6 upgrade. I had been using Photoshop CS5 previously. When I entered my serial number I got a message stating that no qualifying product can be found on my computer. In the product drop down box I found and selected CS5 but when I enter the serial number of my CS5 Master Collection (which Photoshop was part of it) I get a error saying that serial number is not for a qualifying product.
What should I do?

You cannot upgrade a component of a Creative Suite to the next version - which is what it sounds like you're attempting.
e.g. you cannot upgrade to Photoshop CS6 using the Photoshop CS5 from Master Collection CS5.
http://www.adobe.com/products/creativesuite/faq.html#upgrade-eligibility
"Am I eligible for upgrade pricing from an earlier Creative Suite edition to an individual CS component?
No. Adobe does not offer upgrade pricing for customers wishing to move from a suite edition to an individual CS component. For complete upgrade information for the product you are interested in, consult the upgrade eligibility chart on that product's buying guide page."
From Master Collection CS5, you can only upgrade to a CS6 Suite (does not have to be Master Collection CS6).
If Photoshop CS6 is all you want then either purchase a full version of CS6 or consider joining the Cloud.

Photoshop CS6 Upgrade Does Not Recognize CS3 Extended as Qualifying Product

I am unable to install my Photoshop CS6 upgrade because the upgrade does not recognize a qualifying product on my system. When asked, I enter my current Photoshop CS3 Extended serial number, but the upgrade does not recognize it as a valid serial number from a qualifying product. I have tried to do a clean install to make sure no other applications were running or in conflict. My operating system is Windows XP Media Center Edition 2005, Service Pack 3. I have an Intel Core 2, Quad CPU @2.66 GHz with 4GB RAM.

SouthCityTim I would recommend contacting our support team so they can validate your upgrade path and serial number. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

CS6 upgrade problems and I can't sign in

I have just bought the CS6 upgrade (windows - disk) for Photoshop CS5 (which works well with my Nikon D800 files using RAW 6.7). 2 big problems: CS6 supplied with RAW 7.0 (7.1 required for D800 file) and though I have down loaded photoshop (and extracted and run) latest update for CS6, it has not upgraded.
So I cannot see my thumbnails in Bridge or open the files.
The second big problem is that CS6 keeps asking me to 'sign in' but doesn't allow me to because 'either my clock is wrong or or there is no connection to the Internet, clearly neither is wrong - now what?
Stuart

Hi Noel,
Problem solved - I finally got Adobe customer support to sort it - it turned out to be my firewall giving a problem (although it has allowed me to install CS5 and other Adobe downloads in the past -therefore I didn't think of that).
Many thanks for trying to help
Stuart
[ excessive quoting removed by admin ]

Photoshop CS6 upgrade - installation question

So, 2 months ago I got a new notebook. I installed CS4 and made sure I got everything working perfectly. Then, this month I installed the CS6 trial and boy it has a crapload of permission-related temp file directory blunders. To narrow it down to just CS6, I uninstalled and reinstalled all Adobe related software on my machine except for CS4. After 10-12 hours of configuration trial and error with the temp-file blunder, I have CS6 working perfectly as well. So now I have a trial version of CS6 with a leftover CS4 key on the computer.
Now for my question: Will the trial accept a CS6 upgrade key or will I have to reinstall using the CS6 upgrade disc? I'd really prefer not to uninstall CS6 again.

Yes, you can just input your serial number in the trial version.

Unwanted CS6 upgrade

Similar Messages

Maybe you are looking for