Unwanted date roaming charges

£120 data charges on o2 whilst in mexico data roaming turned off, advisor says its a characteristic of i phone 6 , when it cant get wifi it can sometimes switch back to mobile data ??? i don't think so but happy to stand corrected

When you set up S2G where did you select as your current location and have you updated that location now that you're in Saudi. What International code are you calling ? The US or a local call in Saudi ?
Your cellular must still be connected otheriwse you wouldn't be able to even call the access number and you're getting billed for roaming by AT&T.
You should use the Skype app over wifi to get the best Skype rates, but be aware that VoIP is blocked in many middle eastern countries and you need a subscription to a VPN service to get around the block.

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Sudden data roaming charge to phone with data roaming disabled on Motorola droid

I have used a droid for the 2 years plus that I have been with Verizon. I work for a cruise line on a ship. I am in port every 8 days and use my phone on that day. I leave my data roaming TURNED OFF at ALL times because I am aware that charges for this are very high when roaming on a ship (I have worked on cruise ships for over 12 years).
For two years I have used my phone in the US port that serves as my home port (Ft Lauderdale this year) and when I get back on board I put the phone in my pocket, forget about it until I get to my room at which time I put it on my desk and it stays there until I either turn it off or until the battery dies. I have NEVER been charged data roaming fees in the past two years until the past month. I have made NO CHANGE whatsoever in the way my phone is set up.
This month I received over 500 dollars in data roaming charges which I am being told are 'legitimate charges' because apparently data was pushed to my phone while it was on the ship sailing out of Ft. Lauderdale with data roaming DISABLED. This happened every 8 days (the debark/embark day for my ship) for an entire month billing period. Customer Service reps have looked and determined that the data is being pushed to my phone late in the day as my ship sails out of Ft. Lauderdale.
I initially called Verizon on Nov 30th (after receiving messages on the 29th warning me that I was being charged higher than normal data roaming charges) and was told that I was indeed setting my phone up correctly to prevent Data Roaming charges and an investigation was started. I was not told to change anything about the way my phone was set up, as long as in fact Data Roaming was disabled. On December 4th my phone again had data pushed to it as the ship sailed away from Florida. I called on the 5th of December and was told to turn ALL DATA off on my phone when getting on a ship. By this time the entire 500 plus dollar amount of data had somehow been pushed to my phone. (I have no idea what the heck it is...I didn't use it for anything).
Since this has happened I have called multiple customer service reps, all of whom have been very nice on the phone and promised to look into the matter and call me back. No one has ever called back. Twice supervisors have submitted my data roaming charges to be removed only to be turned down by someone saying the charges are correct and that data was sent to my phone and thus the charges are legitimate. The point that I make over and over again is that I wasn't told by anyone from Verizon to turn ALL DATA off when going on a ship until December 5th, and further that my usage pattern with the phone during the past month is EXACTLY the same as it has been over the past two plus years when I WAS NOT being charged for data roaming. By December 5th all the charges had already accrued so following directions to TURN ALL DATA OFF when on the ship didn't affect my outstanding charges. (Further, I called Motorola and a tech there told me that having data roaming disabled on the phone should be sufficient to prevent ANY data from being received by the phone while it is roaming...this, he told me, is exactly why the phone has that option as well as the ability using a completely different button to turn on and off ALL data.
I did speak with another Customer Service rep today who told me that she had resolved the issue and that an adjustment would be made to my bill within the next 48 hours. I asked her if this was contingent on approval from somewhere up the line and she said no, that she understood what I was saying and plead my case successfully to a supervisor and the adjustment was being made.
If the adjustment is in fact made I will repost here stating that. If it isn't made then it will be the 6th phone call I have made to Customer Service that hasn't resulted in taking care of an issue that is in NO WAY my fault nor is it my responsibility in my opinion. I set my phone up NOT to receive data while roaming and after there was a problem I followed the instructions that Verizon Customer Service personnel gave me to the letter.
Just to clarify, if this had happened the first month I had been on ships (over two years ago) when using Verizon or this phone then I would be more inclined to believe that I had made some mistake and just pay and turn the darned thing off carefully every time I walked up the gangway of the ship, but since I have had Data Roaming disabled the ENTIRE time I have owned the phone and have never been charged before then I feel I was justified in thinking that disabling Data Roaming on the phone would successfully.....well....disable the phones ability to receive DATA while ROAMING.

Thanks for that information. I read a lot of posts here before I posted mine and based on what I have seen from others I tried to be as detailed as possible. If I send anything to a VZW account I will leave my cell number and contact information as you suggest. I'm still hopeful that the last customer service rep I talked to was honest and accurate when she told me the situation had been resolved in my favor.
I saw many posts from folks that seemed to be asking for adjustments to bills for mistakes that they themselves had made but I honestly don't think I'm in that postion.
On the other hand I am in the position of having to deal with Customer Service reps who have probably heard pretty much everything in the book from folks to try to get charges reduced, so upper level supervisors who can actually approve my bill adjustment are probably not even reading the entire text from my multiple phone calls and explanations, thus simply declining the two supervisors who understood my situation and made the request for the billing adjustment.
The way it works (from what I can tell) is that the customer contact level person has a supervisor that they have to report to who then has to send any bill adjustment request (or perhaps any request over a certain amount) to another supervisor (one who is NOT ever in direct contact with customers) who makes the final call on whether or not a bill adjustment request goes through.
My main frustration comes from the fact that you can never request to speak with the last representative that you spoke with on the phone (according to all the reps I spoke with) and they can't even call each other...all of their communication is done via email. This tends to ...from what I have experienced....create situations where a rep will tell a customer whatever they want to hear, knowing that there is almost NO CHANCE that they will ever have to speak to that customer again. It also creates a situation where if the last rep didn't leave detailed or accurate notes then you have to go over every detail of your situation with the next rep you speak with.
My converstation with the Customer Service person who told me the issue was resolved took place yesterday morning so if things are actually taken care of then tomorrow should be the day the adjustment comes in at the latest.
Thanks again for your suggestion. I wouldn't have known how to contact anyone directly from Verizon here without your post.

Charges for US Data Roaming

I received a charge on my bill for "Unbilled Data From Prior Months - GB" which seems odd that Verizon tacks on data usage for prior months. Upon further requests for information, Customer Support notified me this was for 'US Data Roaming'. I argued that Verizon stated that data roaming charges do not exist within the US. The Customer Support associate replied that I was correct, this was not for US Data Roaming, it was for my phone using another provider for coverage as a relay. Obviously this sounds like US Data Roaming. I requested details for this data usage since I was not aware of how this could possibly occur and seems odd that I am being charged for data used within my allowance amount. The associate responded that Verizon could not provide any records or support for this data as this information was "hard to get". Upon further inquiry, I was told that "We don't have much information about it, but it is the device that is trying to access data. That is what was explained to me just now . If you'd like to avoid any future overages like this, I recommend staying out of no coverage zones". Despite the best efforts of the emoji to appease my agitation, I am still extremely confused at where and how these charges are originating from. Any assistance from someone would be greatly appreciated.

It is data used last month, but not reported in time to get on the bill. It is then reported on the current month and labelled as unbilled data.
For example, lets say your bill ends on the 9th. You son was using data off a tower that was not owned by Verizon on the 7th. Verizon closes the bill at midnight on the 10th and closes the account for that month to generate a bill. On the 12th, Verizon gets a report from the company that owns the tower that your son used data on the 7th. That amount will be added to the next months bill as unbilled data.

Huge Global Roaming charges and no alerts!!

Recently traveled to London for a week and was wary of making sure the iPhone would work and not have crazy fees. Talked to VZW customer service before leaving and they assured that the phone was set up to work fine and would provide text message alerts for data usage that exceeded $25,$50,etc.
Got to London, phone did not work at all. Spent a very frustrating 1st two days there trying to get it to work with VZW telling me it should work fine.
Finally got a service rep on the phone and he went through and made some 'changes' on VZW's end which made the iPhone work in London. Had a great trip after that but then I got the bill--> $837 in data roaming charges for 41Mb of data! Did not get a single data use $ alert message on this the whole trip.
I could not be more unhappy at this bait and switch.
-Mike.

MikeP111
What exactly was the bait? Where did they switch? Did you verify that a global data plan was added to your account? If not, the $837 in data makes sense as it's over $20 per MB.
Global Plans and Pricing - Verizon Wireless

Leaving data roaming ON while abroad: what apps use data in the background?

As a quick preface, I've had an iPhone since Week 1 in the summer of 2007. I've been working outside the U.S. for well over a year now, so I've been roaming with my iPhone for almost the entire time I've owned it. I had kept data roaming turned OFF since the fall of '07, when a software update brought it as an option, but visual voicemail continued to work as always even when data roaming was OFF (under software versions 1.x).
After hearing about the early bugs with iPhone software v2.0, I stuck with the last version of 1.x until about a month ago. While I like almost everything about 2.2, I was dismayed to notice that visual voicemail no longer worked if data roaming was turned OFF. (Apparently, the visual voicemail "loophole," for lack of a better phrase, was closed with 2.0 or a subsequent version of the software.)
This has left me facing a conundrum: Turning data roaming ON might leave me susceptible to a big data roaming bill, while leaving it OFF leaves me in the dark as far as the existence and Caller ID of new voicemail(s).
QUESTION: Does anyone know of the DEFINITIVE list of which iPhone apps use data roaming in the background? That is, if I leave data roaming ON but NEVER use the email app or Safari or YouTube or any other app that accesses the internet and would incur data charges (or, at least, never use any of those apps unless connected to a WiFi network), which apps will use data in the background anyway, WITHOUT me actually launching the app?
Back in the 1.x versions, I'm not aware of any apps that used data unless the user actually launched an app, but I've noticed that, under 2.2, Apple's App Store app routinely connects to the internet on its own to check for updates if I have data roaming enabled. (I'd like to turn this OFF, but doing so doesn't appear to be an option.)
I'm hoping App Store is the only app that has this (bad) behavior, and that I'd be safe leaving data roaming ON while consciously avoiding using data over the EDGE network, but I have no idea if apps like Stocks, YouTube, Weather, etc., have been updated, in 2.x or even 2.2, to check for updates in the background, and thus run up data roaming charges.
If anyone can shed any light on this, it would be much appreciated. Thanks very much.

The iPhone is officially unlocked and can be used with whatever provider/SIM card.
But imagine, we are a team of around 20 people, travelling to all kind of different countries all over the world (changing, not the same person is always travelling to the same countries), and of course (I didn't mention this in my first post), we also have to stay in contact by phone. In addition, also whatsapp is based on the phone number as far as I know, which is our main "quick" communication tool. It would never work out that all of us inform the others all the time about the changing phone numbers, depending on which country each individual is at the moment.
Your answer unfortunately just confirmed what my researches so far resulted in... there really seems to be no apple-like easy solution to manage data roaming for apps individually. In the beginning I was sure to quickly find something in the appstore, since I assume my situation is not such an exception. I guess I have to start learning how to program apps! :-)
Anyway, thanks for your answer! As I mentioned before, every idea is appreciated.

What is Data Roaming

What is Data Roaming, do i need to leave it on when im in my home network area or does it not matter if it is on/off?

Data Roaming applies when roaming internationally/out of the country on an AT&T partner network.
Roaming internationally must be requested by you and approved by AT&T before doing so. This is beneficial to those who want to minimize their data roaming charges when out of the country since this is billed in full for all data downloaded and uploaded when checking and downloading email and web browsing, etc. There are no such charges when connected via Wi-Fi when roaming internationally - only when using the cellular network for data access.
Also for those who are in the country but live near the border of Mexico or Canada where cellular towers located across the border can be picked up without your knowledge.
It is off by default and you should leave it off unless you travel outside the country and need internet access other than via Wi-Fi.
Scratch the AT&T and U.S. reference - I now see you are located in Scotland but the same applies when what is considered roaming internationally on an O2 partner network.
Message was edited by: Allan Sampson

Set Data Roaming to find tower

I recently tried to initiate a call from atop Angel Fire mountain in Angel Fire, New Mexico.
The Android Nexus could not find service so I selected Settings> More . . .> Wireless & networks> Mobile networks> Data roaming. To that I received the message "Attention: Allow data roaming? You may incur significant roaming charges!" I selected "OK". Within two seconds the Nexus found a tower and displayed two bars!
Not wanting to incur "significant roaming charges" I immediately de-selected Data Roaming. To my surprise the two bars remained and I was able to successfully make a call.

Basically if you turn data roaming to on it will allow you to access the data network outside of the US (or your home area) and pay for international data usage. If you leave it in the off position, it will not access the data network via edge, thus eliminating potentially expensive international data roaming charges.
Hope this answers your question.

Can someone explain Data Roaming to me?

How does it work? I thought its suppose to turn off Edge, but i turned it ON(since the default setting is set to OFF) and i can still browse the net using edge. So can anyone explain how it works?

Basically if you turn data roaming to on it will allow you to access the data network outside of the US (or your home area) and pay for international data usage. If you leave it in the off position, it will not access the data network via edge, thus eliminating potentially expensive international data roaming charges.
Hope this answers your question.

How can I turn off data roaming while overseas?

I will be traveling and I don't want to incur any (very expensive) data roaming charges. How do I disable that function on my iPhone? Also, is it true you have to call your service provider (like AT&T) to turn off texting?

Just put your phone in Airplane mode. This turns off all iPhone radios, but you can go back into settings & turn both WiFi & Bluetooth back on. Data roaming should be off by default: Settings>General>Network...

HT201328 Low cost Roaming charges

Now that my 3GS iPhone is out of contract with my current carrier, I want to use a SIM from a Carrier that offers low cost voice and data roaming charges.
However, as Apple has not approved this carrier they will not allow my iPhone to use them Do you agree that Apple should not be in a position to dictate
to their users which carriers we want to use when that carrier is an approved worldwide GSM operator? Being forced to pay extortionate roaming costs is
an unacceptable practise.

What are you talking about? If your phone is officially unlocked, you can use any carrier you want. Apple could care less what carrier you use.
If your phone is currently carrier locked, you need to contact the carrier your phone is locked to to see about getting your phone officially unlocked. This is controlled by your carrier, not Apple.

Disable data roaming

How can I prevent data roaming when I go to a foreign country when I still want to keep the call roaming active?
When I search a new network in a foreign country, I find the nokia messaging look activate that cause me some data roaming charge. Any way I can disable all data connection except thru the wifi device I want.

I'm using 5800 under roaming for about five months now, I have never encountered a data roaming charge, when ever my phone tries to connect to a data network I get a warning about data roaming and I can simply prevent the connection by appropriate selection of the prompt message.
Anyways preventing the data roaming is not very hard in any symbian device, it's not very straight forward as other platforms though. You can always alter the destination setting (APN, by astound a junk piece at the end) so that your phone will not connect to data network (either on roaming our not).
Also new symbian has the one touch setting needed. My N8 allows me to select between data connection in home network, always and wifi only.

HT1695 I have a US txt only plan. What setting should I have my iPhone 5 on so I do not get charged cellular or data or roaming charges?

I have a US txt only plan. What setting should I have my iPhone 5 on so I do not get charged cellular or data or roaming charges?

The main ones are:
Settings > General > Cellular > Data Roaming (should be "Off")
Settings > General > Cellular > Cellular Data (sounds like you want this "Off")

I am heading to Mexico for a quick business trip, I only want to receive texts and make a call or two. What do I need to turn off to avoid ANY additional charges? Cellular Data/Data Roaming/MMS/visual voicemail? And should I turn wifi on and leave it on?

I am heading to Mexico for a quick business trip, I only want to receive texts and make a call or two. What do I need to turn off to avoid ANY additional charges? Cellular Data/Data Roaming/MMS/visual voicemail? And should I turn wifi on and leave it on?
I have a new Iphone 5s.

wifi is not something you can be charged for

To avoid roaming charges when traveling internationally, do i put my iphone on airplane mode only or do i also need to turn off data and voice roaming

I have an iphone 4 with sprint which can't take a sim card. To avoid roaming charges while traveling internationally, do i put my phone on airplane mode.
I read you need to turn off cellular and voice data roaming as well but when I turn on airplane mode, it seems like roaming is automatically turned off.
Is this true?

Turning on Airplane Mode will prevent the phone from getting roaming charges as it cant connect to a cell tower.
P.S you can have WiFi on and still be in Airplan Mode. Just turn Airplane Mode on first, then turn the WiFi on

Global data charges with data roaming OFF

I have an issue with both my iPhone 4 and 4S getting incoming global data "leakage" I will call it.
Both are running iOS 6.1.3, which is the latest software update. Both phones are used fairly regulary along the San Diego border with Mexico, and often times on the Mexican side within 2-3 miles of the border. My phones are always set as follows: "Cellular Data -> On" Roaming = "Voice Roaming -> On" and "Data Roaming -> Off" with the iPhone 4S also having "International CDMA -> On"
However, both phones consistently receive incoming global data hits in very minor amounts (0.1 KB to 5.5. KB) when they are in an area where the signal is switching between my USA carrier (Verizon) and the Mexican cellphone towers. I know this because almost every time it happens it is when we are crossing the border or close to the border where the towers are competing for the signal to my phones. In one case I watched as my iPhone 4 switched from Verizon 3G to Extended network and shortly thereafter I received a push notification (message) from my WhatsApp application. The next day it showed the hit on my daily usage as a 6.9 KB hit even though data roaming was set to OFF.
Please don't respond to tell me that the solution is to switch Cellular Data -> Off when I am near the border. I already know this will solve the problem, but the issue is that we want to use the full functionality of our phones in this area as our employment and our residence is right along the border and we don't want to have to suspend data completely every single time we cross the border, which is nearly every day.
The data hits have thus far been in the range of less than 500 KB per month total (almost no impact at $5 per MB) so my concern is not so much with the minimal expenses incurred, it is more the principal of the issue and the problem.
I want to know if there are other users experiencing the same issue so I can have some more evidence to get Verizon to push Apple for a fix. Apple iPhones have consistently had "Data/WiFi/Roaming" issues on its phones since 2008 (or more as far as I can tell) and I believe this is a related issue that has never fully been fixed.
Thanks in advance for your replies of similar situations, regardless of what country this happened in.

Thanks for clarifying. I do hope you had a wonderful trip! You mentioned you were turning the cellular data on occasionally to use a little data. When your data is turned on, even for just a few minutes, your phone sees that connection as a window to look through your applications for any notifications that you've missed and download email and other messages, occasionally resulting in a significant amount of data usage. What were the countries that you visited? When you log in to view your statement on http://bit.ly/xB4iTc, does it show you had a $25 Global Data or $29.99 Global Value plan for any part of your trip?
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

Unwanted date roaming charges

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