Unwanted fax reports

I keep getting fax reports from a private number that I can't block. It prints out reports of no fax and using up all my paper

snazzybabs
Welcome to the HP Community Forum.
I am sorry this is happening to you.
Some Ideas:
Someone has your phone number and is taking advantage of the fact that you may have your printer fax switched to Auto-Answer. Switch it off. User Guide >> Page 49
You might be able to block the number if your printer model / country / location supports this AND you subscribe to a caller ID service. Notice all the "if this and that" -- Fax blocking is not available for everyone and you may be out of luck with this: User Guide >> Page 45
You might sign up for a Fax service -- one for which you must pay a fee -- and then you can block evil people from using your fax service to abuse you.
You might be able to get some sort of action from your local Consumer Rights Resource Center if you can get the phone number -- you are being stalked by fax, after all. Maybe your phone company will give up the phone number to you.
You could also try switching off the Fax sounds (User Guide >> Page 52) and then remove the paper from the printer when you are not using it.
You could take drastic action and change your phone number. Poof. No more Fax stalker -- at least for the time being.
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I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

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HI,
Press setup and find the fax setup menu. In there there should be an option Fax Report. In there you are able to tell the report when or when not to print.
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Hello @thelildago!
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I can see that you would like to clear the fax log in your Photosmart PSC 2410 printer. I should be able to provide steps on how to do that. On the printer there is no actual option to clear the fax log. You can however restore defaults in the printer and it should clear the fax log. I was able to locate the instructions for that in the PSC 2410 User Guide on Page 89.
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<BLOCKQUOTE><font size="1" face="Verdana, Arial, Helvetica">quote:</font><HR>Originally posted by Mike Kupetis ([email protected]):
Optio does offer a very stable, robust solution. I can send you some documentation if you wish.<HR></BLOCKQUOTE>
null

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Thanks,
I work on behalf of HP
Although I am an HP employee my posts and replies are my own.

It sounds like you are trying to make the change from the application on your computer.
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I work on behalf of HP.
Although I am an HP employee my posts and replies are my own.

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I work on behalf of HP
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I work on behalf of HP
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View Solution.

chickie5,
You would want to go the set up menu on your printer.
Then go to the >Fax Setup Option
Next go down to > Fax Reports
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Fax Reports
Fax Confirmation
On(Fax Send)
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Off
You should be able to turn off the option on fax send.
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I'm a printer tech with HP.

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If you want the printer to print a confirmation report, in most models, you can turn Fax Confirmation on for Send and Receive under the Basic Fax Settings on the front panel of the printer. Are you saying you have done this yet the printer is still not printing them? This is one of the very few Enterprise Officejet printers on the market and I do not have access to it. Post your question on the HP Enterprise Business Community to gain more exposure to other owners of this printer as well as the experts that work on them.
I will do my best to assist you though. Do not forget that your printer is also very likely under warranty. Click here to find an HP technical support center near you.
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Hi,
You may print the Fax Activity Log report by following the steps listed under the Print individual fax reports section below:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=4337652&spf...
Phone or Chat support are available within the product warranty period or can be extended with a Care Pack or a Service Agreement, the HP websire and the forums are available for out of warranty users.
You may find amy avaialble support method listed below:
http://h20566.www2.hp.com/portal/site/hpsc/public/help/contactHP/home/?ac.admitted=1404750921744.876...
Shlomi
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Unwanted fax reports

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