(unwanted) White borders when printing on Epson 3880 in LR5 (not in LR4)

We have a customers who has been printing using LR4 for quite some time.
Since she upgraded to LR5, she has issues that regularly, she get quite large white borders around the edges (seem like the printer is printing to a smaller page size, the photo's are cut off).
When we import the same images, use the same printer, same driver and all same settings in LR5, all works fine.
Anyone had any similar experience ?
Mavericks 10.9.3, latest Epson 3880 driver, LR5.4 ...
TIA,
Bart

Epson support was no help, giving the stock answer about borderless printing and setting margins.
I do not try to print all the way to the edge of my papers. I solved my problem by selecting the appropriate borderless paper size in the Epson driver and then setting the margins I wanted (0.25” on all sides) within Lightroom.
Dave

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