UOM changes automatically inside the system

Hi All,
   The UOM is changed automatically inside our system when it sends the PO,
It is sent 1 box=12 pieces but it gets changed to 1 box=36 pieces in the system,
Please help how does this happen  and what to do to rectify this.
thanks in advance.

Check you mateial master
additional data- UOM tab that the conversion defined as per your requirements or not?
if every thing is correct here than check the mateirla master change log if some one changed and change back to original or not?
all looks fine than check for the OSS note for you system version.

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