UP/DOWN, HOME, BACK, ETC. ILLUMINATION QUESTION

I have just gotten TWO Envy4500 printers where the up/down, home, back, question mark, etc. keys DO NOT ILLUMINATE. I have had HP trouble shoot both and they can't figure out what is going on. Also I have gotten conflicting answers as to if/when these keys SHOULD illuminate. Seems to me that if you can't see the keys when they aren't illuminated, they should be illuminated at all times. Can anybody confirm that these keys should be illuminated AT ALL TIMES??? THANKS IN ADVANCE!

You may have switched on [http://kb.mozillazine.org/accessibility.browsewithcaret caret browsing].<br />
You can press press F7 (on Mac: fn + F7) to toggle caret browsing on/off.<br />
See http://kb.mozillazine.org/Scrolling_with_arrow_keys_no_longer_works<br />
* Tools > Options > Advanced : General: Accessibility: [ ] "Always use the cursor keys to navigate within pages"

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