Up grade software on black bt vision box and new b...

Just had upgrade on bt vision box and states i have no broadband connection. (direct connection to router) I had to go into router and turn off smart set-up. now what ever happened to the old plug and play. your standard job bloggs is going to rip his hair out. found no information any where. GOOD LUCK PEOPLE.

Subtitles on iPlayer
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Lost HD & Sport channels on black BT Vision box

Hi, I was advised to do a factory re-set on my black BT Vision box because it was performing so poorly but since doing so I can no longer get my HD or sport channels (BT Sport 1 & 2, Sky Sports 1,2 & 5) back.
Prior to doing the reset I only had the HD & sport channels as I had such a poor aerial in the roof. Doing the factory re-set meant I had to have a functioning aerial to re-scan for all the channels so I fixed the aerial & whilst it means I can now get all the freeview channels I can't now get any of the HD or sport channels back that I pay for!
BT initially thought it was an issue at the exhange but having gone through several re-sets, re-scans, re-registers & re-boots they've finally agreed to get an engineer out.
In another two weeks time!
Anyone got any suggestions as to what might be causing this & therefore how I might be able to fix without waiting for the engineer visit?
thanks

Either the entitlements are missing or you are on the wrong version of the software. This can sometimes happen initially after a reset.
What does it say for Help & Settings > Settings > System Information > BT TV Release ?
If it ends in C (such as 8.7.1C) then you are on the version for using a viewing card.
If it ends in E (such as 8.7.1E) then you are on the version for multicast channels over broadband which is what you need.
If on the C version then try the following.
Help & Settings > Settings > System Information > Reset Registration
Help & Settings > Settings > System Information > Check for Upgrade
In my experience that usually encourages it to download and install the correct E version again.

New Look Black BT Vision Box - Failure to record a...

I had my original Silver BT Vision box replaced due to catastrophic failure. I was given the new black BT Vision box as a replacement. Not only does it fail to record programmes as outlined in the posting by StuartH, but it has a habit of re-booting itself.
When setting up recordings on my original box; of there was a recording conflict, I was able to immediatly resolve the problems by being able to see immediatly which programmes I could choose to record. This is not the case with the new box. When trying to set up recordings for the following week on the new box and a conflict occurs where there are more than two programmes selected I get a red banner across the bottom of the screen telling me that "you can only record two programmes at the same time (VRC001)", without being able to easily find out via the box search system which programmes are in conflict.
I cannot find any reference to this error code anywhere or fault message anywhere on the internet.
Has anyone else had this problem?

Hi Expert_Tech,
Thanks for the post and welcome to the forum. Sorry to hear of the problem you are having with your BT Vision service. I would like to look into this for you. I will need your details to do this.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT Vision box and infinity

Hi
We are considering changing to BT Infinity from normal BT broadband.
We currently have a black BT Vision Box (not yet updated) connected to an upstairs hub using the plug in black powerline adapters.
We paid about £60 to buy the box outright a couple of years ago so don't pay any monthly fee for Vision. We do occasionally 'buy' a film and the cost of this is added to our monthly BT bill. As this dosn't happen very often there is no ongoing cost to us of using the Vision Box for BBC iplayer or for recording, rewinding live TV etc
Would this change if we upgraded to infinity as I can only see the option of about £5 a month to use a vision box
Thank you

Not in the least. There is no problem at all in upgrading to Infinity it will not affect your PAYG option.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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BT Vision Box and Remote Control not working prope...

Hi,
Can anybody help me please?
I have a black BT Vision Box. The remote control had increasingly been sticking so tonight I just turned the power off tonight, left it off for 20 seconds and turned it back on.
It seemed to turn back on and reboot itself normally, it took the amount of time it normally does on a couple of occasions when it froze a few months back. However since I rebooted it approximately 3 hours ago it has been turning itself off and rebooting itself every 10 minutes or so. On one occasion when I turned it off on the front of the machine and left it for a few minutes, it turned itself on and started rebooting itself again.
The remote control is worse than when it was sticking, now there is a delay of up to 30 seconds after I press a button. Sometimes it does not work at all, when that happens it just becomes stuck and eventually reboots itself.
So far I have tried turning it off and on again, I have also tried rebooting the internet connection (which is working fine). I have tried pressing the off button on the actual box for 10 seconds and resetting it that way. I have put new batteries in the remote. Nothing has worked. If anyone can help me that would be great.
Solved!
Go to Solution.

Hi,
Unfortunately I can't get that far now.
I turned all TV related systems off last night in an effort to see if it would work properly today.
I came home from work and turned everything on. The system boots itself up until it gets to a grey screen that says "Nearly there..." with the BT logo in the bottom right corner. It stays like that for approximately one minute. Then it turns itself off and starts rebooting itself again.
I have tried pressing the on/off button on the front of the box and holding it in for 10 secs or so until the box turns itself off and reboots but the effect is still the same as above.
Do you have any other suggestions pleaase, aside from throwing it in the bin?

New Black BT Vision box - what is missing, a discu...

Maybe it's just me but here is a list of things which are currently missing or wrong with the new BT Vision box (black edition with new interface and OS). Thought it might be useful to keep a list of these going which people can add to.
would also appreciate it if anyone can help with any of these issues in case i've missed something
Red button doesn't work - believe this is 'coming soon'. you can still access the channels by going to 301 or 302
Teletext doesn't work - the button pops up a message saying it's not available, coming soon?
There is no way to set recordings to over run? - this used to be very handy on old box, particularly with live shows. is this being brought back?
No signal strength tester - you used to be able to check digital signal reception strength and quality from the settings menu, not any more
Pressing 'play' when viewing a recording doesn't flash up the progress bar - any other good way to do this, used to be handy. Fix: pressing "select" does the trick
no HD Freeview - the box isn't capable, wondering whether they might upgrade us to YouView later on for this?
No options to set resolution - used to be able to define 720p or 1080i for instance, not any more
Sky Sports small white box - a small logo in the bottom right area, not sure what this is or why it's now there?
Subtitles on iPlayer missing
Some reported picture quality issues - both on SCART and HDMI
On the plus side:
Bigger capacity on the hard disc
Faster inteface and movement between sections
Nice new design and sharp interface resolution
Channel logos / graphics now in the information bar menu
When in the TV Guide there's still a small box showing you what you are watching on the current channel
Music playlist
Bookmarks
Reinstatement of the 30s jump and better fast-forward / rewind (30s jump doesn't work on Sky Sports)
Ability to jump to specific point in recordings (you need to start it first, then stop and go back into it to have option)
Ability to reenter a recording at a time offset
Icon to show which recordings have been watched
HD iPlayer
Recently viewed in iPlayer
Ability to resume a programme on iPlayer
Ability to resume on demand
Disk usage on Recordings page
Auto switching format for HDMI and SCARTOne-press toggling of Subtitles and Audio
Previous channel facility
'Play all' feature for On Demand series
anything else people want to add?

Subtitles on iPlayer
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Signal strength finder via black bt vision box

I have recently changed from sky (could be a big mistake) and have had constant troubles ever since.
The latest is I am getting pixelation on all tv channels.
Looking at the online "help" I have checked the aerial connections (all good), Aerial (brand new £50) and pointed in the correct direction. The next item was to use the handy signal strength checker as per BT's instructions.
However these do not appear to match what appears on screen.
You can check your Freeview signal using your Vision+ box, but please be aware that checking your signal will interrupt any recordings that are in progress. You only need to check the signal of one channel in a multiplex to know what signal you'll be getting for the whole multiplex.
How to check your signal:
Press the BT Vision button on your remote control.
DID THIS
Scroll across to Settings.
SCROLL ACROSS GOES TO TV SO I SCROLLED DOWN.
NO "SETTINGS" PAGE SO WENT TO "HELP & SETTINGS"
Select TV Settings.
DID THIS
Select the DTT Signal Strength page.
NO "DTT SIGNAL STRENGTH" PAGE THE ONLY OPTIONS ARE 1/sCAN FOR CHANNELS, 2/ CHANNEL MANAGEMENT, 3/ TV SHAPE.
The minimum signal strength and quality you need for a good picture is:
Signal Strength - 55%
Signal Quality -70%
Am I going mad ?
Can anyone help please?
Solved!
Go to Solution.

There is good news and bad news. The good news is that you are not going mad. The bad news is that you have a new version of the software which unfortunately doesn't include a signal strength tool.
Does your TV have a Freeview tuner? If so, try using signal strength on that.
Your signal could be too weak or too strong. If it's too weak you may be able to use a booster. If it's too strong you can use an attenuator.

Silver/Black BT vision box

We've had our silver vision box for over 2 years now. I was just wondering, what's the difference? I noticed the buttons of the box infront is different to the black one though the remote is still the same just in different colour (I think). Difference with the performance? Quality?
Thanks!

MickyG wrote:
As mentioned on two other threads this morning already.....I had an engineer visit this morning. You'll be pleased to know that this is the last time I'll mention it.
Anyway....I said to him that it will be good when BT finally get the HD Freeview box released.
And he said.....that the old silver box couldn't get HD but, come April, when our transmitter goes digital then I will be able to get HD Freeview on my new black box. Ok, so this goes against my understanding from other threads. But he is an engineer, and he did come in a BT van. So I kind of would expect him to know.....
Please don't shoot the messenger though. I'm only repeating what he said.......
Was that a BT Telecoms engineer or a BT Vision engineer.
If the hardware decoder & firmware is not present in the Black box then it cannot decode HD Freeview.
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

New replacement (black) BT Vision box

New black vision box arrived today, installed, but trouble. Most channels are not available and others have distorted sound and picture. ITV1 is OK cannot get BB1 and many others. The Vision box is connected direct to the TV, no other device inbetween. Switched off scanned again. Same result. BT India say I have a signal problem which is not their problem. I had no such problem with the silver box. BT India say I cannot reuse it as it has been deactivated. I am sorry I laid eyes on the black box which I did not want anyway. Any advice please?
Solved!
Go to Solution.

Does the menu run along top or left hand side.
If left you are on the new OS and will not be able to check signal strength, sadly.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Black BT Vision+ box keeps rebooting.

Our box keeps switching itself off, then going through the start up procedure 3 or 4 times a night for quite a while now. This makes watching anything impossible and very frustrating. We had the update on 09 Sep but it is still rebooting! I have contacted BT re this and waiting for a reply. Has anyone else had this problem?

Sorry to hear about your problem.
Please go to Help & Settings, Settings, TV Settings and select Scan for Channels. This should take 3 or 4 minutes. It won't affect any existing or future recordings but will stop any recordings currently in progress, so make sure nothing is being recorded or about to be recorded.
This may resolve your reboot problem as it causes various internal databases to be rebuilt. Please let us know if it helps.
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here to give advice primarily on the BT Vision+ box. Go Here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

Black border around boxes and oval shapes

I created some boxes and oval and circles in InDesign and it is placing a black border around the shapes. How can I get correct this? I am using InD CS6.
Thanks,
Joe

Select the frames and go to Window>Stroke and change the stroke value to 0pts
Or press "/" on your keyboard
Or click the square in the tool bar on the left the bottom one and press the icon that has a red line going through it

Issues with vision box and not being able to get "...

Hi all, i've upgraded my package to essentials extra, and that gone through ok, but my Vision + box is still using WinCE firmware and not the firmware required to watch fox ect, when ever I try doing a master reset (OK + Down) it forrages off for new firmware, dose what it needs to do, then reboots, just to give me WinCE still... i've been through the mill contacting customer services from order management - extra channels team - tech services and they are all passing the buck... end result 3 days of trying to get this resolved, I am still none the wiser!? arghh!
it's a Pace DIT7431/05_3 showing as having
TV client v: 2.1.2295.2110 (release)
Platform OS/Version WinCE/5.0.1400
Bootstrap: 2.8025
STB/CPU PACE Pace_DiT7431_05_3 / 405
if anyone can shine a light i'd really appreciate it
Solved!
Go to Solution.

Probably a note to the Mods...
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Ethernet Cable, Vision Box and Ethernet Switch

Can I use ethernet cable from HH 3 for additional broadband connections via a powered ethernet switch? This would mean that the Vision Box ethernet would also go through the switch, would it interfere with the multicast signals? Also vision eternet comes from port 4 on the hub, any problems with broadband? OR would I be safer just installing another cable all the way to the Hub - which in my case is some 15m!

It will be no problem, at least it isn't for me
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Can I get a new Black BT Vision box?

I have noticed of late my silver box is being very tempremental with recordings not working correctly, I have been with BT for 2 years and have just signed up to another year in Feb. Is it possible I can get one / order one for free?

You should have negotiated it as part of your contract renewal.
If you're having problems speak with the helpdesk. If they think it needs replaced you might get lucky and get a black one, although they could replace like for like.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

New cartridge of Black ink not printing and new cartridges of colored inks very light

Just installed all new cartridges and ran an alignment page. The colors are very light and no black ink printed at all. Before installing the new ink the printer would not actually print anything even though the status showed the document as "printing". The color ink lights had been blinking so I changed all three of them, still could not get the printer to print anything. I unplugged the printer and my computer and after booting everything back up a Word document would only produce a blank page so I thought the black ink needed to be replaced as well. After installing everything I ran the alignment page which shows very light colors and no black. What should I do next? The cartidges are authentic HP 920 XL Black, 920 Cyan, 920 Magenta, and 920 Yellow bought in a Combo-pack from Staples.

The troubleshooting steps in the document here may help resolve black not printing on your Officejet 6000 printer. Do the steps in order. Before considering Solution 8 - Replace the Printhead you might try soaking the printhead as described in the post here.

Up grade software on black bt vision box and new b...

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