UP to 20mb only getting 5mb. Lied to YET AGAIN by ...

Question

The 10 day period is now over (it has been 21 days) and I am only getting a constent pathetic speed of 5.5 MBPS. I was given a quote of 'up to 20mb' by the sales representative. As soon as my BB went active on the 28th November I was immeadiatly told by a forum mod that I am only able to get a maximum of 10MBPS. This raises several issues as follows:
-- THE 20MB QUOTE WAS GIVEN BY:
1) The sales person I spoke to on the phone.
2) BT speed checker before I bought the broadband. 
3) Online when I brought the broadband.
4) In BOTH of the 'thanks for choosing BT' emails I was sent for me order.
Below is a screenshot of the relevant part of one of those 2 emails. Please see highlighted quite clearly in red the part saying that it should be 17mbps (I was quoted up to 20mbps but estimated 17mbps).
Your broadband starts on:
07 Dec 2011
Your username is:
********.****.*******@btinternet.com
Your password is:
Your speed should be:
17Mb
Your actual speed might be between10Mb and 19.5Mb - depending on how far you live from your exchange, your home's wiring and a few other things.
Find out what can affect your speed atwww.bt.com/yourbroadbandspeed
When your service starts
Your service can start at any time up to midnight on the day it's due. We'll let you know when it's ready.
I have just re-run the BT speed checker on my line. Although the speed quoted is lower than I was initially quoted, it still says 6.5 - 15mb, with estimated speed at 10mb. 
There are quite clearly 2 main issues here:
1) I was quite clearly missold the 'up to' speed of 20mb.
2) The broadband speed I am currently receiving is even lower than the NEW low speed estimates.
Please can you investigate this further for me because not only was I seriously messed around by BT for a month getting the broadband installed, now I find out that I am only receiving a QUARTER of what I was originally quoted.
PLEASE CAN A FORUM MOD PICK THIS ISSUE UP FOR ME AS DO NOT WANT ANY CONTACT WITH THE INDIA CALL CENTRE AGAIN AFTER MY BB SET UP FIASCO!!!!

Answer 1

Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadba​nd-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
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