Up to 20mb upgrade cancelled????

I recieved 4 emails of bt recently to say my line would be switched over to the up to 20mb service but when the day came to carry out the work the hub went off for 10 mins as they said but hey presto no upgrade. About 30 mins later i recieved another email saying the work has been delayed? Is there any chance any 1 could find out when my line is actualy being upgraded or switched to the up to 20mb service it would be much appreciated thanks.

hi,
    once your exchange is upgraded dont expect to see the up to 20mb speed right away,you need to take out a new contract with bt to get moved on to the 20mb,my exchange was done on the 18jan and i finnaly got on the 20mb on thursday morning,so far my speed has went up from 6mb to 7.5mb and my upload has more than doubled.i am less than 1100 meters from the exchange so hopefully my speed will start going up.i ran a speed test and i got a 9.8mb result.all i can say is be patient and expect plenty call to the tech.
cheers del

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