Up-to-date program (iWork and iLife)

I have problem downloading iWork from Mac app store after receive redeem code from up-to-date program. I can use redeem code to download iWork but there was internet connection problem occur during download Page and keynote (I can finish download Number only). I can’t use this redeem code to try download again and it does not appear to resume download in purchase page of Mac app store. I have also tried the following
1. Sign out my apple ID from Mac app store and sign in again, go to purchase page and found that it appear in "other purchase” tab in the purchase page with message in red color that “An error has occurred”.
2. Click “Store” -> “Check for unfinished download” function from the menu bar and found message that “All purchases have been downloaded for this account” and no way to resume downloading.
Moreover, after update to OS X 10.9, it doesn’t come with iLife. I can download Garageband from Mac app store for free but it will charge $14.99 each for iPhoto and iMovie.
I have also email to apple by replying to the email which apple sent me the redeem code for up-to-date program ([email protected]). I'm not sure that if it will reach apple support or not becaue I'm not sure that if it some kinds of automatic reply email, However, I can't find any email that I can contact.
I have also called apple support but it appear to be not working time for them when I called. I'm not available at their working time to call them. But I will try to call them if there is no way to find anyway to solve this.
Therefore, could anyone tell me how to finish downloading Pages, Keynote, iPhoto and iMovie as I should receive these all apps for free? I would appreciate it if anyone can help.
Thank you

Hi KhunTop,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Apple - Up-to-Date Program for Pages, Numbers, and Keynote
http://www.apple.com/creativity-apps/mac/up-to-date/
The Up-To-Date program entitles the purchaser of a qualifying new Mac or an Apple Certified Refurbished computer purchased on or after October 1, 2013 to upgrade to Pages, Numbers and Keynote.
For qualifying purchases between October 1, 2013 and October 21, 2013 completed order form and dated, itemized sales receipt must be submitted by November 21, 2013 to qualify for this program.
This offer is good only in the United States (50 states and the District of Columbia) and Canada, and valid only in accordance with the terms set forth in this document.
Mac Up-To-Date Program
https://uptodate.apple.com/welcome?locale=en_US
Apple - Creativity and Productivity Apps
http://www.apple.com/creativity-apps/mac/
iMovie
http://www.apple.com/mac/imovie/
iPhoto
http://www.apple.com/mac/iphoto/
Garageband
http://www.apple.com/mac/garageband/
If you need to contact the iTunes Store Support, this article will explain how to do that:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
Judy

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