Update Access to Web forms in Planning

We have issues in all of our Planning applications, all databases on both production and development. We have had the applications in administrator mod since September. We are ready to start testing to prepare for this year's budget cycle. I created a test native user, and granted the appropriate access in Planning and refreshed the security filters. The web form is coming up read only. I looked at the filter in Essbase, and it shows as read access even though Planning has write access. I ran the Planning Access Report through Shared Services, and it shows write access to all of the dimensions to which we have security applied. According to an Oracle analyst who is working on my service request, it is normal for these to go to Essbase as read access, but the user should still be able to update data.
Since we closed the budget cycle in September, no changes to dimension security have been made, so I'm not sure why the access dropped. We tested with an existing account and had the same issue. We are on version 9.3.1. We recently applied patch 9.3.1.1.9. We did not test the web forms after applying this patch. I'm not sure if this could be causing the issues.
Has anyone ever experienced this problem, or have any suggestions?

Hi,
I faced some issue similar to this in past with version 9.2, As iam updating security on planning and it works fine for data forms when i perform security refresh.
but when user access those from excel the filters doesn't get update on EAS filters. after two hours investigation even though i update some filters on planning
side after security refresh it doesn't get affected on essbase filters. the reason when security refresh is done the filters getting in to cache memory and doing nothing on essbase, so work around is to delete one particular filter on essbase and then perform security refresh so that it gets updated.
Let me know if this is helpful and works.
Thanks,
Red

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