Update Acrobat X Pro to 10.1.11. After update, Acrobat does not open. Acrobat is licensed. Ran repair, no help

Did a regular update of Acrobat, from within the application. Update completed normally. After update, Acrobat does not open. No error or any message. Tried repairing, same.

Hi,
Can you share more information about the system you are trying on?
Thanks!

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          From: Test Screen Name <[email protected]>
    To: John Spencer <[email protected]>
    Sent: Saturday, 1 November 2014, 20:20
    Subject:  I installed Acrobat XI pro on a Mac but it only shows the features of acrobat reader - how do I activate the pro features?
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    created by Test Screen Name in Acrobat Installation & Update Issues - View the full discussionYou probably still have Adobe Reader on the system. Be sure to run Acrobat instead. Use Launch Pad. Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6889718#6889718 Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:  To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.  Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Community For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

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    EtreCheck version: 2.1.1 (104)
    Report generated 8. dec. 2014 kl. 20.05.45 CET
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Mid 2010) (Verified)
      MacBook Pro - model: MacBookPro7,1
      1 2.4 GHz Intel Core 2 Duo CPU: 2-core
      4 GB RAM Upgradeable
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      2 GB DDR3 1067 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1067 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      NVIDIA GeForce 320M - VRAM: 256 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 4:2:9
    Disk Information: ℹ️
      Hitachi HTS545025B9SA02 disk0 : (250,06 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 249.20 GB (195.10 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
      Apple Internal Memory Card Reader
      Apple Inc. Built-in iSight
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
      Apple Inc. Apple Internal Keyboard / Trackpad
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Launch Agents: ℹ️
      [loaded] com.oracle.java.Java-Updater.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
      [loaded] com.oracle.java.Helper-Tool.plist [Support]
      [running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Support]
    User Launch Agents: ℹ️
      [running] com.spotify.webhelper.plist [Support]
      [invalid?] com.zeobit.MacKeeper.Helper.plist [Support]
    User Login Items: ℹ️
      iTunesHelper Program (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Dropbox Program (/Applications/Dropbox.app)
      Spotify Program (/Applications/Spotify.app)
    Internet Plug-ins: ℹ️
      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
      QuickTime Plugin: Version: 7.7.3
      AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 [Support]
      AdobePDFViewer: Version: 11.0.06 - SDK 10.6 [Support]
      Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
      Default Browser: Version: 600 - SDK 10.10
      SharePointBrowserPlugin: Version: 14.3.6 - SDK 10.6 [Support]
      ViewRightWebPlayer: Version: 2.3.0.4 [Support]
      Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Support]
      JavaAppletPlugin: Version: Java 7 Update 55 Check version
    Safari Extensions: ℹ️
      Extensions: No such file or directory
    3rd Party Preference Panes: ℹ️
      Flash Player  [Support]
      Java  [Support]
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          13% mds
          11% WindowServer
          0% fontd
          0% AppleSpell
          0% Dropbox
    Top Processes by Memory: ℹ️
      228 MB com.apple.WebKit.WebContent
      193 MB Safari
      112 MB softwareupdated
      107 MB Microsoft Word
      94 MB Preview
    Virtual Memory Information: ℹ️
      617 MB Free RAM
      1.82 GB Active RAM
      869 MB Inactive RAM
      724 MB Wired RAM
      2.67 GB Page-ins
      74 KB Page-outs
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      Dec 8, 2014, 04:04:13 PM Self test - passed

  • Hello, I have transferred my Acrobat XI Pro from old MAC to the new one. After the transfer can not open any PDF file. Any idea how to solve this?

    Hello, I have transferred my Acrobat XI Pro from old MAC to the new one. After the transfer can not open any PDF file. Any idea how to solve this?

    Hey ilyaz20360341,
    Could you please specify how exactly did you transfer Acrobat from one MAC to other.
    You might need to deactivate the software from your old machine and then activate it on the new one with the same serial number (for Acrobat license) or Adobe credentials (for Acrobat subscription).
    If you have done the same way, then let me know if you are able to open Acrobat itself.
    Do you get any specific error message while opening a PDF?
    Hope to get your response.
    Regards,
    Anubha

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