Update AIM-CUE port license count .

Hi,
Yesterday I make migrate license via cisco license portal site to AIM-CUE,
but I make mistake for count of port license 1 (2 port) instead 3 (6 port) ,
how can I update this count of port ? on website it's not able to delete and
re-migrate the license again .
Regards

hi, still have not solved the problem and nobody has answered the question in this forum

Similar Messages

Downloading CUE Port License

I logged into Cisco.com/go/license and downloading the CUE Port license using the series of attached serial numbers. The installation on the CUE failed, with an error message "that the specified uid in the license file was not found". I seems that it will only accept the UID serial number that is on the actual NME-CUE module. Since I have used this serial number to download 2 port licenses, the migration license registration site will not allow me to use this number again to get the remainder of the 8 base license we've purchased. How can this problem be resolved?

Open a case with licensing: +18005532447

CUCME + CUE port license

Do you need a port license in integrating CUCME and CUE?

Hi Ramon,
Yes you would require Port licenses for this integration (increments of 2)
The following types of licenses are available:
•Mailboxes (available only in increments of five)
•Ports (available only in increments of two)
•IVR (available only in increments of two)
•TimeCardView users (available only in increments of one)
The corresponding SKUs for these licenses are:
•FL-CUE-MBX-5
•FL-CUE-PORT-2
•FL-CUE-IVR-2
•FL-TCV-USER-1
To determine the total quantity of licenses you need, multiply the incremental quantity from the name of the CSL license with the explicit quantity of increments that you want to purchase. For instance, FL-CUE-MBX-5 represents an incremental quantity of five mailboxes. If you select an explicit quantity of four for the FL-CUE-MBX-5 feature, the total quantity will be five times four, or 20.
From this excellent doc;
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1102792
Cheers!
Rob
Please support CSC helps Kiva
https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva

AIM-CUE IVR

Hi,
I have a AIM-CUE with a 1GB Flash. When I try to add on a 4 port ivr license, I get the following error message:
Downloading ftp cue-vm-license_4port_ivr_7.0.2.pkg
Bytes downloaded : 3319
Validating package signature ... done
compatibility mode
Validating installed manifests .............complete.
The system will be brought to offline state for a brief period
and will be brought back to online state automatically
No work order produced.
The system is back in online state
55296+0 records in
108+0 records out
ERROR - Hot Installation failed.
I am not sure why the installed failed.
Any help appreciated.
Thanks,
Paul

Hi,
The AIM is in the 2821 router running 12.4 AES T train IOS.
CUE will allow me to installed the zero ivr port package but not the 2 or 4 port.
CUE config :
se-10-2-1-2# show software packages
Installed Packages:
- Installer (Installer application) (7.0.2.0)
- Thirdparty (Service Engine Thirdparty Code) (7.0.2)
- Bootloader (Primary) (Service Engine Bootloader) (2.1.14)
- Infrastructure (Service Engine Infrastructure) (7.0.2)
- Global (Global manifest) (7.0.2)
- Service Engine license (License for the Service Engine) (2.1.2.0)
- Auto Attendant (Service Engine Telephony Infrastructure) (7.0.2)
- Voice Mail (Voicemail application) (7.0.2)
- Bootloader (Secondary) (Service Engine Bootloader) (2.1.14.0)
- Core (Service Engine OS Core) (7.0.2)
- GPL Infrastructure (Service Engine GPL Infrastructure) (7.0.2)
Installed Plug-ins:
- CUE Voicemail Language Support (Languages global pack) (7.0.2)
- CUE Voicemail US English (English language pack) (7.0.2)
se-10-2-1-2# show software licenses
Installed license files:
- voicemail_lic.sig : 25 MAILBOX LICENSE
Core:
- Application mode: CCM
- Total usable system ports: 6
Voicemail/Auto Attendant:
- Max system mailbox capacity time: 840
- Default # of general delivery mailboxes: 10
- Default # of personal mailboxes: 25
- Max # of configurable mailboxes: 35
Interactive Voice Response:
- Max # of IVR sessions: Not Available
Languages:
- Max installed languages: 2
- Max enabled languages: 2

AIM/CUE not Picking-up in-bound external calls

I have a 2811 router with an AIM/CUE (12-VM) card. All of the telephony-service stuff works fine:
-All calls in house work fine
-All outbound calls work fine, to PSTN
-All inbound calls work fine, from PSTN
-Each phone can access it's VM internally
-the CME gui and the Unity-Express gui's are accessible on the LAN.
But, when I call from outside into the PRI with a DID number, I get four rings, then a pause, and then it never goes to voicemail. Sometimes; depending if I call with my celr or a land line, I get the message "Sorry your call cannot be completed as dialed, 000-000." Any clue why the vm does work for internal or external calls.
Here's a sample of the config.
interface FastEthernet0/0
no ip address
no ip mroute-cache
duplex full
speed 100
interface FastEthernet0/0.100
description SUB-IF for VOICE VLAN
encapsulation dot1Q 100
ip address 10.1.100.1 255.255.255.0
interface FastEthernet0/0.101
description GW FOR VOICEMAIL MODULE AIM/CUE
encapsulation dot1Q 101
ip address 10.1.101.1 255.255.255.0
interface Service-Engine0/1
discription AIM/CUE VOICEMAIL MODULE
ip unnumbered FastEthernet0/0.101
service-module ip address 10.1.101.2 255.255.255.0
service-module ip default-gateway 10.1.101.1
ip route 10.1.101.2 255.255.255.255 Service-Engin0/1
dial-peer voice 40 voip
description ** cue voicemail pilot **
destination-pattern 6000
session protocol sipv2
session target ipv4:10.1.101.2
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 41 voip
description ** cue auto attendant **
destination-pattern 6001
session protocol sipv2
session target ipv4:10.1.101.2
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 1 pots
description ** T1 PRI Emergency 911 **
destination-pattern 9911
port 0/0/0:23
forward-digits 3
dial-peer voice 2 pots
description ** T1 PRI OutBnd Calls **
destination-pattern 9T
port 0/0/0:23
dial-peer voice 3 pots
description ** T1 PRI InBnd Calls**
incoming called-number .
direct-inward-dial
port 0/0/0:23

Problem has to do with how many Digits are getting sent to voice mail on the router when it tries to make the call. You should be seeing 10 digits in the debug.
Next question when one ephone calls another ephone locally does voice mail work?
Try the following commands. This will create a translation-rule that will strip incoming 10 digits to the 4 digits you need. I assume you do not need all 10 digits.
voice translation-rule 1
rule 1 /^650\(....\)/ /\1/
voice translation-profile digitstrip
translate called 1
voice-port 0/0/0:23
translation-profile incoming digitstrip
*************Voice port were you Telco Line comes in Port 0/0/0:23 based on your config*************
telephony-service
no dialplan-pattern 1 6503926... extension-length 4
Ronnie

Exceeding ISE license counts - performance consequences?

Hello,
I have a customer that is running a 2-node ISE deployment and is licensed for 250 Base and 250 Adv. users.
We have moved the wired users over in one of their offices into Monitor Mode only, and the Base/Adv. Active license counts have exceeded both these values.
Long-term, what is the operational impact?
I understand from Chapter 7 of the ISE User Guide that "To avoid service disruption, Cisco ISE continues to provide services to endpoints that exceed license entitlement. Cisco ISE instead relies on RADIUS accounting functions to track concurrent endpoints on the network and generate alarms when endpoint counts exceed the licensed amounts"
My question is, that aside from a scenario where TAC is engaged and they see the license count exceeded, what is the operational and functional impact of exceeding the license count. I know that ISE continues to process autthentications, because the 251st client is not refused access.
I've read the Order Guide and the User Guide and the Hardware Guide, and no actual impact is mentioned.
thanks in advance,
Andrew

I had a similar question. I asked how does ISE calculate users. In the wlc I would see 10k radius clients but ISE would show half that number. This is what I was told:
Unfortunately there is no documentation on it. The active endpoints are calculated from the active sessions seen on the primary monitoring node session database, meaning active client sessions seen by PSNs and reported to the primary monitoring node. As to the rules that qualify an endpoint as active, there isn?t really even any internal documentation on that. The effective behavior seen indicates that this is calculated by endpoints who authenticate and continue to re-authenticate/periodically trigger accounting updates from NADs. Hopefully this helps!
Tac case # 627456397
Sent from Cisco Technical Support iPad App

AIM-CUE crashed, need files/help

My power supply in my 2851 router died and took with it my AIM-CUE configuration/files, they are now corrupt. I have looked EVERYWHERE for the files to download. The only place I can find them is on Cisco's site and I do not have a contract so I cannot get them.
I think I was running version 3.1 or 3.3 before . I sure would love to test version 7.4.1. Does anyone know were I can get replacement files for my AIM-CUE? Any version and must include the licenses. This is for my home lab so I do not need very many connection licenses.
I do have a second AIM-CUE and tried to read the flash card but the PC says it needs formatting, DIDN'T do it! Is there a way I can extract the files from this AIM-CUE to put on the one that crashed?
Thank You,
Michael

Duplicate
https://supportforums.cisco.com/discussion/12248461/aim-cue-crashed-need-fileshelp

AIM-CUE Re-Initialize? Or Security Check...

Good afternoon all,
Have a 2801 with AIM-CUE that I cannot login to the GUI. I went through the initialization wizard from CLI with no trouble, but it would not complete on the GUI side after I logged in the first time and ran the initializtion wizard. It did not complete and I was going to back out and come back to it after checking settings.
Now I am not getting the Initialization wizard and it is telling me Lost Contact after I am able to login. When I try to enter the Hostname, Username and Password, it is saying it failed to connect.
Is there a way to re-initialize the wizard or is there something I am missing in my security on these?
I can include portions of the configs from the router and the AIM module if it helps. I can still work with the AIM side via CLI, but even adding another Admin account and changing everything is not letting me access it (not as a first resort...)
I'm not finding a clear path to follow after this and when I look at the configs it all appears to be correct and matches my last install (2811 with AIM).
Thanks,
Jon Gauntt

I just did that. Although all the links to the 3.X.X files were all showing Network Unavailable.
I downloaded a 2.3.4 and got the initialization wizard to run. And it looks like I have some kind of configuration issue in my telephony service or am missing a file in my flash (even though I have now loaded extra files i do not need that I will need to take back off).
Here is my Telephony-Service:
telephony-service
load 7960-7940 P0030702T023
load 7902 CP7902080001SCCP051117A
load 7931 SCCP31.8-2-2SR1S
load 7970 SCCP70.8-2-2SR1S
max-ephones 30
max-dn 108
ip source-address 10.10.82.1 port 2000
calling-number initiator
url services http://10.10.82.5/voiceview/common/login.do
url authentication http://10.10.82.5/voiceview/authentication/authenticate.do
time-zone 8
bulk-speed-dial list 2 flash:localdirectory.txt
bulk-speed-dial list 6 flash:corporatedirectory.txt
voicemail 7000
max-conferences 8 gain -6
call-forward pattern .T
moh 122007.au
web admin system name admin password cisco
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern 9.T
secondary-dialtone 9
after-hours block pattern 1 1900....... 7-24
night-service code *777
night-service day Sun 00:00 23:59
night-service day Mon 18:00 06:00
night-service day Tue 18:00 06:00
night-service day Wed 18:00 06:00
night-service day Thu 18:00 06:00
night-service day Fri 18:00 06:00
night-service day Sat 12:00 08:00
create cnf-files version-stamp 7960 Nov 27 2007 16:42:32
I am attaching a list of the files on the flash.
If anyone sees anything obviously missing, it would be helpful. I am using a config that I have up and running in a 2811 for this 2801 and there might be a slight difference I am not accounting for.
Thanks,
Jon Gauntt

6120 Fixed Port License Usage

I was looking around in the 6120 via cmd line and noticed that the "show license usage" output shows that there is an 8 port license but than none are in use. If that is the case do what does licensing the remaining 12 ports do? What happens if you use two of those for northbound Ethernet uplinks?
show license usage
Feature                      Ins Lic   Status Expiry Date Comments
                                 Count
FM_SERVER_PKG                 No    -   Unused             -
ENTERPRISE_PKG                No    -   Unused             -
FC_FEATURES_PKG               No    -   Unused             -
ETH_PORT_ACTIVATION_PKG       No    8   Unused Never       -
ETH_MODULE_ACTIVATION_PKG     No    0   Unused             -

Hi.. I have a similar output in my lab setup. In my lab setup, i did not purchase any license and i can use port 19 and 20, in fact all of the ports. It looks like the license is base on trust and not really enforced. Rgds Eng Wee

NEXUS 3548 with 24 Port License

Ive a 3548 box with 24port Lic,My concern is about the functionality of the remaining 24 Ports.Will there be a problem with the rest of the 24 ports while in production.
NX3548# sh inventory
NAME: "Chassis", DESCR: "Nexus 3548 Chassis"
PID: N3K-C3548P-10G    , VID: V02 , SN: XXXXXXXXXX
NAME: "Module 1", DESCR: "48x10GE Supervisor"
PID: N3K-C3548P-10G    , VID: V02 , SN: XXXXXXXXXX
NX3548# SH LICense usage
Feature                      Ins Lic   Status Expiry Date Comments
                                 Count
24P_LIC_PKG                   Yes   -   Unused Never       -
24P_UPG_PKG                   No    -   Unused             -
LAN_BASE_SERVICES_PKG         Yes   -   Unused Never       -
ALGO_BOOST_SERVICES_PKG       No    -   Unused             -
LAN1K9_ENT_SERVICES_PKG       No    -   Unused             -
LAN_ENTERPRISE_SERVICES_PKG   No    -   Unused             -

Hello Dhanesh,
thanks for your reply.
We have 2 3548 licensed exactly as your Nexus.
After a reboot of the two Nexus the first 4 ports (of the two) had problems (no input packets, only ouput packets, so unusable). There was connected devices with GLC-T, so they worked at 1 G, not 10G.
We opened a TAC Case about this and, after remote session and many analysis, the engineer decided to replace the two devices.
Despite this I have still some doubt.
I found the discussion below and I post some logs of one of the Nexus, we use the 10 G not in a contiguous way.
Thanks and regards
https://supportforums.cisco.com/discussion/12073821/nexus-3548-24-port-license-what-ports-use
371) Event:E_DEBUG, length:55, at 552701 usecs after Sat Mar 14 20:02:11 2015
    [825307441] Couldn't send grace period data: No route to host
372) Event:E_DEBUG, length:58, at 255834 usecs after Sat Mar 14 19:02:57 2015
    [825307441] Couldn't fetch grace enabled status: no such pss key
373) Event:E_DEBUG, length:55, at 819209 usecs after Sat Mar 14 19:02:18 2015
    [825307441] Couldn't send grace period data: No route to host
374) Event:E_DEBUG, length:44, at 818664 usecs after Sat Mar 14 19:02:18 2015
    [825307441] Failed to get VDC map: no such pss key
375) Event:E_DEBUG, length:44, at 818270 usecs after Sat Mar 14 19:02:18 2015
    [825307441] Transient read error in glob_refresh()
376) Event:E_DEBUG, length:60, at 813122 usecs after Sat Mar 14 19:02:18 2015
    [825307441] Expiry date for feature LAN_BASE_SERVICES_PKG: 3650000
377) Event:E_DEBUG, length:50, at 773120 usecs after Sat Mar 14 19:02:18 2015
    [825307441] Expiry date for feature 24P_LIC_PKG: 3650000
378) Event:E_DEBUG, length:30, at 716563 usecs after Sat Mar 14 19:02:08 2015
    [825307441] checking confcheck config
N3K-DC-1# sh int status
Port          Name               Status    Vlan      Duplex Speed   Type
Eth1/1        *** FREE ***       sfpAbsent 1         full    1000    --
Eth1/2        *** FREE ***       sfpAbsent 1         full    1000    --
Eth1/3        *** FREE ***       sfpAbsent 1         full    1000    --
Eth1/4        *** FREE ***       sfpAbsent 1         full    1000    --
Eth1/5        UCS_UPLINK_FABRIC_ connected trunk     full    10G     SFP-H10GB-CU5M
Eth1/6        UCS_UPLINK_FABRIC_ connected trunk     full    10G     SFP-H10GB-CU5M
Eth1/7        --                 sfpAbsent 1         full    10G     --
Eth1/8        --                 sfpAbsent 1         full    10G     --
Eth1/9        --                 sfpAbsent 1         full    10G     --
Eth1/10       --                 sfpAbsent 1         full    10G     --
Eth1/11       --                 connected trunk     full    1000    1000base-T
Eth1/12       --                 connected trunk     full    1000    1000base-T
Eth1/13       --                 sfpAbsent 1         full    10G     --
Eth1/14       --                 sfpAbsent 1         full    10G     --
Eth1/15       --                 sfpAbsent 1         full    10G     --
Eth1/16       --                 sfpAbsent 1         full    10G     --
Eth1/17       --                 sfpAbsent 1         full    10G     --
Eth1/18       --                 sfpAbsent 1         full    10G     --
Eth1/19       --                 sfpAbsent 1         full    10G     --
Eth1/20       --                 sfpAbsent 1         full    10G     --
Eth1/21       --                 sfpAbsent 1         full    10G     --
Eth1/22       --                 sfpAbsent 1         full    10G     --
Eth1/23       --                 sfpAbsent 1         full    10G     --
Eth1/24       --                 sfpAbsent 1         full    10G     --
Eth1/25       --                 sfpAbsent 1         full    10G     --
Eth1/26       --                 sfpAbsent 1         full    10G     --
Eth1/27       --                 sfpAbsent 1         full    10G     --
Eth1/28       --                 sfpAbsent 1         full    10G     --
Eth1/29       --                 sfpAbsent 1         full    10G     --
Eth1/30       --                 sfpAbsent 1         full    10G     --
Eth1/31       *** FREE ***       notconnec 1         full    1000    1000base-T
Eth1/32       --                 sfpInvali 1         full    10G     1000base-T
Eth1/33       --                 sfpAbsent 1         full    10G     --
Eth1/34       --                 sfpAbsent 1         full    10G     --
Eth1/35       --                 sfpAbsent 1         full    10G     --
Eth1/36       --                 sfpAbsent 1         full    10G     --
Eth1/37       --                 sfpAbsent 1         full    10G     --
Eth1/38       --                 sfpAbsent 1         full    10G     --
Eth1/39       --                 sfpAbsent 1         full    10G     --
Eth1/40       --                 sfpAbsent 1         full    10G     --
Eth1/41       --                 sfpAbsent 1         full    10G     --
Eth1/42       --                 sfpAbsent 1         full    10G     --
Eth1/43       --                 notconnec 1         full    10G     10Gbase-SR
Eth1/44       --                 notconnec 1         full    10G     10Gbase-SR
Eth1/45       C3850-CORE [Port-C connected trunk     full    10G     10Gbase-SR
Eth1/46       C3850-CORE [Port-C connected trunk     full    10G     10Gbase-SR
Eth1/47       vPC PeerLink [Port connected trunk     full    10G     SFP-H10GB-CU3M
Eth1/48       vPC PeerLink [Port connected trunk     full    10G     SFP-H10GB-CU3M
Po2           C3850-CORE         connected trunk     full    10G     --
Po3           3750-DC            connected trunk     full    a-1000 --
Po4           UCS_UPLINK_FABRIC_ connected trunk     full    10G     --
Po10          vPC PeerLink       connected trunk     full    10G     --
mgmt0         --                 connected routed    full    a-1000 --

AIM Server port 443 vs. 5190

Would someone explain to me the value of using AIM Server port 443 over 5190.

Slightly more.
WE have found here in the various iChat discussions that Zyxels devices in particular do not like port 5190 being used for the TCP login and the UDP file sending and Direct chats (And Buddy List updates)
Most routers that were port forwarded opened port 5190 on both TCP and UDP (In fact any Protocol) and it did not matter.
Nowadays router and modem manufacturers have added the ability to specify Protocols when Forwarding ports.
Historically most Port Forwarding can not be done twice on the same port to different computers.
Unfortunately Forwarding the two protocols tends to require two line s to do so and seems to be seen as Port Forwarding the same port twice.
More recently there is some evidence that the AIM login server on port 5190 is just not coping with the number of AIM clients out there and the Leopard and more recent GoogleTalk addition of the AIM Protocols.
Summary
Your Modem or Router mat not like it.
The port is below the 1024 threshold
The default ports is oversubscribed
Combination of all of these
2:49 PM Wednesday; December 26, 2007

License Count Utility (LCU) 9.1 error

Hii,
I have Cucm10.5 installed and I want to create an export from cucm with License Count Utility to see the licence but I have a problem with login. On cucm8.6 everything was OK but after update i receive the error from attachment. Do I have to check some other Service on cucm10.5 or????
The password is OK because i log in with the user name and password to Cucm to see if is OK.
Pls check the attachment

Hi Gabi,
Have met below pre-req as per admin guide
Operating system:
Windows 7 Professional, 32 bit and 64 bit
Windows XP Professional, 32 bit
Mac OS X 10.4, 10.5, and 10.6
Java 6: www.java.com/en/download/faq/java_6.xml
If you have firewall in your PC disable it. Are you able to browse the webpage of the server you trying to connect. You may also try disabling SELinux mode to permissive on CUCM "utils os secure permissive" and check if that helps
HTH,
Regards,
Mohammed Noor

What is license count of installing or use O365 Pro plus software per user for Bussiness

Hi All,
Today in our office given demo of Office 365 usages and license details , but i am little bit confused on licensing.
They told we can use Office 365 Pro Plus software into 15 Device ( 5 Windows PC + 5 MAC + 5 Mobile or Tablets).
I refereed this below link as well
http://products.office.com/en-us/business/office-365-proplus-business-software
[Enjoy a consistent and familiar Office experience across PCs, Macs, Windows tablets, iPads®, and most mobile devices.
Each user can install Office on 5 PCs or Macs, 5 Windows tablets or iPads, and 5 phones.]
Is anyone confirm this is true, is Microsoft increased the license count of 5 (it could be any devices, at max we can use my O365 ID 5 times to install and activate) to 15.
and this from FAQ session:
What is Office 365 Pro Plus?
Office 365 ProPlus is one of the subscription service plans in the new Office. It is productivity software (including Word, PowerPoint, Excel, Outlook, OneNote, Publisher, Access, and Lync) that is installed on your desktop or laptop computer. Office 365
ProPlus is a user-based service that allows people to access Office experiences on up to 5 PCs or Macs and on their mobile devices. Traditional Office installations were tied to the computers they were installed on. Office 365 ProPlus enables flexible new
deployment options that IT and/or individual users can choose from to install Office.
Thanks,
Thanks & Regards, Kesa_Kara

Hi,
Based on my knowledge, it's not 5 Windows PC + 5 MAC but 5 Windows PC or 5 MAC. To confirm the information, you can contact the customer service:
http://support2.microsoft.com/gp/customer-service-phone-numbers/en-us
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

I just updated pages, I can't count the amount of words with space anymore. Can anybody help me?

I just updated pages, I can't count the amount of words with space anymore. Can anybody help me?

Yes me too, tried re setting and enabling changes but no agree button anywhere?

How to do a Portal License count?

Hi All
We are currently running Portal 7.00 SP13 and it is that time of year where we have to perform our license count. In our ECC6 system we can just going into SU01 and get the information here, however I am not sure if this is the same process in the portal!
Can anyone help?
Thanks
Phil

Hi Phil,
I guess the Portal licences are free with the enterprise suite unless ofcourse you have ESS/MSS for which the count is defined in the SU01 ( licence tab, there is a different licence type for ESS users) in R3.
Regards
Jayesh

Update AIM-CUE port license count .

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