Update AIR file is damaged

Hi I'm just lost
I send an update with all the parameter, the name, the ceritficate and everything equal but the updat send me this:
"No se ha podido instalar la aplicación porque el archivo de instalación está dañado. Intente obtener un nuevo archivo de instalación del autor de la aplicación." AIR file is damaged.
I alredy read many forums but with out any success any help. I use Flash, so i dont know how to see the logs installetion

Dear friend,
I resolve the same problem upgrading the SDK from 4.0 to 4.1, I hope it helps.
regards.

Similar Messages

Air File is Damaged

Hi,
Went to start Adobe Acrobat and it won't start, pops up with I need to update Air first. But when you click to update, an error is reported that "the air file is damaged."
So I downloaded the latest Air from Adobe.com and ran install, no problems installing it. However, the error is still reported when starting Acrobat.
So I used Windows Control Panel to uninstall Air, and reinstalled it, all went OK again.
But Acrobat still won't start, the popup appears saying Air must be updated, followed by "the air file is damaged." I also tried uninstalling then installing Air from the C:/programs/adobe folder since some others on boards say that worked. Didn't work for me.
I've tried calling Adobe tech support, on the phone 1 hour waiting with no one answering, before I ran out of time and had to hang up. I tried calling a second time, and after anotherr hour of waiting, ran out of time again.
I suspect the problem is due to a recent auto update from Adobe? My system was running fine on Windows 7 since last year, and there have been no real changes on my PC. It's just recently that Acrobat won't work. Adobe Media Player is running fine, and I know it uses AIR, so I suspect Air is working ok.
I'm running CS4 Web Premium and Adobe Premiere Pro CS4 on Windows 7, no issues until this Air bug popped up. I do recall getting a recent Adobe auto-update though.
Any suggestions on what to try next?
Jonathan, developer
AtlantaWebDesignGA.com

After 5 months without an answer I no longer have any interest in it. Thanks anyway.

"Sorry, an error has occured. The application could not be installed because the AIR file is damaged

Hello-
I have an air application that is distributed via CDROM, the app is signed by a code signing certificate and timestamped. In mid-August when my certicate expired my users started calling stating that they couldn't install our product due to the following error: "Sorry, an error has occured. The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author." From my understanding a timestamped application is taken at a point in time when it's generated so why would it matter if the certificate was still valid? I have since replaced the certificate and will need to redistribute to my (thousands of) users however when I test it out using a future date and time the same error occurs. Any information to help resolve this would be grately appreciated.

my command:
C:\Users\HOME USE\Desktop\AIR Development\HelloWorld>adl
application.xml
C:\Users\HOME USE\Desktop\AIR Development\HelloWorld>adt
-certificate -cn HelloW
orld 1024-RSA certHelloWorld.pfx password
C:\Users\HOME USE\Desktop\AIR Development\HelloWorld>adt
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s12 -keystore certHelloWorld.pfx HelloWorld.air
application.xml HelloWorld.html
password: password
C:\Users\HOME USE\Desktop\AIR Development\HelloWorld>
And here is another link to download my code
http://www.megaupload.com/?d=JS3X2IVC
Thank you.

Air 1.51 installation failure. The application could not be installed because the AIR file is damaged

The error:
The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author.
is generated when an AIR installation file is lauched from a Samba Network Drive in Vista Utlimate 64. If the install files are copied to a local drive, it installs without incident.

Working with networks drives are never reliable. Corruption, path problems, networks connections, and privlatges can come in the way of a properly mapped drive. I think your solution is fairly straight forward. You need to install your application from a local filesystem, not a mapped network drive. In the meantime, log a bug report HERE.

Air file is damaged when using update framework

Hi,
The air file works fine on windows, and reinstallation on linux works.
On ubuntu karmic, we get this in our install logs:
$cat .airinstall.log
UI SWF load is complete
UI initialized
starting user confirmation
Version of this installer: 1.5.2.8870
Newest installed version: 1.5.2.8870
Installation type: patchSame
begin quitting
$cat .airappinstall.log
Starting update of /opt/location
Updating from file:///home/joe/.appdata/com.name/Local%20Store/AirFile.air
Updating to version 1.5881
UI SWF load is complete
UI initialized
Unpackaging to /tmp/FlashTmp.ryWErP
failed while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="signatures not yet set" errorID=0]
Re-launching application from /opt/location
starting cleanup of temporary files
application installer exiting
Can you tell me what this could be, and how to fix it?

More information after an uninstall and reinstall:
$ cat .airappinstall.log
Starting app install of http://location/file.air
UI SWF load is complete
UI initialized
Downloading file to /tmp/FlashTmp.EIau3j
Received HTTP Response Status event
Response URL is http://location/file.air
Waiting for user confirmation
User confirmed action: install
Unpackaging to /tmp/FlashTmp.tylaQZ
failed while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #2058" errorID=2058]
starting cleanup of temporary files
application installer exiting
This says it's something to do with decompression. I am able to open and extract the file myself with archive manager on linux.

Air File is Damaged and is not Installing

Hello,
When I try to install an Air Aplication in my computar I got the following error:
Sorry, an error has occurred.
This aplication could not be installed because the installer file is damaged. Try obteining a new installer file from the application author.
The strange thing is that I can install the same file in another computer without any problem and can not install any Air Application in this Computer.
Unfortunettly I have to run this applpication on the computer it's not working once it's completelly configurated in Hordware and Software.
Please, could somebody help me about this issue...
I have searched and tryied anything I could...
Thanks in advanced...
Vinicius / Brazil.

[2012-08-20:06:57:25] Response URL is http://www.jobulator.com/app/Jobulator.air
[2012-08-20:06:57:25] Download success
[2012-08-20:06:57:27] Unpackaging file:///C:/Users/fdzedzy/AppData/Local/Temp/flaE612.tmp to C:\Users\fdzedzy\AppData\Local\Temp\flaEB8F.tmp
[2012-08-20:06:57:28] Migration signature validation failed
[2012-08-20:06:57:28] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="invalid migration signature" errorID=5023]
[2012-08-20:06:57:35] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-08-20:06:57:35] Commandline is: -playerVersion=11,3,300,271 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Jobulator Frontline Placement adobe.com:air0.8435042961500585 onApplicationVersion
[2012-08-20:06:57:35] Installed runtime (3.3.0.3670) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-08-20:06:57:35] Application Installer end with exit code 2
[2012-08-20:06:58:28] Application Installer end with exit code 7

Damaged AIR File, Error #1000

Hello,
This is my first post, but hopefully someone here will be able to help me.
I am a Flex Developer who was just recently assigned to help out on a project that has gone bonkers. The project had been going fairly well... but after the latest build the following messages comes up during installation on Windows XP.
"Sorry, an error has occured.
The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author."
Awesome! All we need to do is get a new AIR file from the application author... oh wait... I AM the application author. Grumble grumble.
So I tried reinstalling the application, but this time I ran it with .airappinstall.log. Here is what was output by the log.
Starting app install of file:///C:/Documents%20and%20Settings/Administrator/Desktop/2009-11-30r33MW4.air
UI SWF load is complete
UI initialized
Unpackaging to C:\Documents and Settings\Administrator\Local Settings\Temp\fla1D.tmp
failed while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #1000" errorID=1000]
starting cleanup of temporary files
application installer exiting
So, what exactly is this error? Can anyone point me to a place where I might be able to look up what Error #1000 is?
Don't worry I have done my homework, I know there are a decent amount of posts about people recieving an "AIR file damaged" error. I have looked and read through them all, but when they run a log on the install it ends up being a different error...so the other posts are not entirely helpful.
I am guessing something must have been changed in the most recent build but I was just placed into this project so I do not have much knowledge of previous versions. Any hints of suggestions about common things to check that might be causing this would be greatly appreciated.

It might help if you can get the installation log and post
it.
To get the log, create a file .airappinstall.log in your home
directory.

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Hi everyone!
I'm not entirely sure my problem comes from RewriteRule but I've searched this forum for topics on corrupted AIR files and the Install Badge and tried almost every possible tip with no luck so I thought maybe my special issue comes from it...
Here we go:
I have a server-side script that builds AIR apps which are supposed to be installed (via an Install Badge). Those AIR apps are not stored at a public URL (for security reasons) but read (via PHP) when a specific URL is called. Let me give you an example (with fake paths) :
The server-side built AIR app is store at /srv/data/air/myApp.air
A RewriteRule redirects calls to http://www.my-server.com/air/999.air to http://www.my-server.com/air.php?id=999
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header("Expires: 0");
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With $mimeType="application/vnd.adobe.air-application-installer-package+zip" and $name="999.air"...
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And here's what's stored in .airappinstall.log:
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UI SWF load is complete
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Received HTTP Response Status event
Response URL is http://(...)/9889.air
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starting cleanup of temporary files
application installer exiting
Hum... And I'm stuck.
Thoughts?
I have multiple Install Badges in the same page, do you think this can break things?
I've try adding the AddType instruction in a .htaccess file but it didn't change a thing...
Thanks in advance!

OK, I've got news.
Bad news.
In fact I realized the appurl set in the Install badge is (obviously) not called directly but by a script located at http://adobe.com/apollo... So your my session is not available in the script that is called and that reads the actual AIR file. So I can't check wether the user requiring the file has the right to. At least, not the way I intended to do it...
I will keep you updated if I find something!

Problem with updating AIR app

I've had updating working fine until I recently started using
a secure digital certificate. I realize that I can't update from
the an old version that had the certificate I generated myself, but
even after uninstalling the old version and installing a new
version that was created with the new certificate and then trying
to update it give's me this error:
Sorry, and error has occured.
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saving it to the applicationStorageDirectory and then calling the
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Is there some other important element I'm missing that could
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The most common cause of a failed update with the same
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http://blogs.adobe.com/simplicity/2008/09/switching_certificates.html

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Adobe Air I get this message: The application could not be installed because the installer file is damaged....

Every time I try to install new product through adobe air I get this message: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author. Kiran Kumar: May I have the product name and version you are referring to? I've looked over the online suggested repair which indicates to search for and delete Adobe Muse but when go looking for it, it doesn't seem to exist. How can I get this resolved?

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Hi guys,
I have made a very simple self update air application. When
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everything works fine, however when the .air file is on a remote
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Does this happen because the .air file has been generated
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Thank you for your answer Oliver.
I'm absolutely sure of the URL. I set the permissions on the
remote web server to browse the directory with my explorer, I can
see the .air file but when I click on that file I get that 404
error. (I hit the refresh button of my browser to be sure to have
the correct files list). Btw something interesting to notice is
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I have tried with another remote server and it works. There
may be some misconfiguration somewhere with the first server I
tried.

Updating Creative Cloud Error, Damaged File???

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You may need to Sign out of your account... Uninstall... run the Cleaner...
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http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Download latest Firefox version from one of these links:
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It isn't likely to be a problem with the software. You have two different applications which have no interaction between them, neither of which can open the same group of files on three different systems. It's possible that one application has a problem, but not both or that one system has a problem, but not all three. Typically if there were software corruption, it would not show as a failure to open a specific type of file, but in opening and running the application itself.
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Update AIR file is damaged

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