Update and Backup

I am trying to update my iPhone to 3.1.3 and when it goes to backup it the backup stops at about 90% i saw one person say to delete the old back up but that can't be the problem because this is the first time the phone has been connected to this computer. I was also wondering how to retrieve all of my purchased music if my old computer got wiped and i end up having to restore this phone. Any suggestions?

Not sure what the problem is in this case, unless some of the data included with your iPhone's backup has some corruption.
How did your old computer get wiped without creating a backup of your important data first, which should include your iTunes library especially if your iTunes library included any content purchased from the iTunes store?
iTunes includes an option to transfer iTunes content that was purchased/downloaded from the iTunes store from an iPod or iPhone, but this is for iTunes content that was purchased/downloaded from the iTunes store only. With your iPhone connected and without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone. This should have been done before installing a firmware update with a new or different computer especially without having a backup of your iTunes library used to sync your iPhone on a another computer.
Unless you can stop the firmware update install process, you are in trouble in regards to transferring iTunes content purchased/downloaded from the iTunes store from your iPhone.

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I went to back up my iPhone4 and it said there was an update. So I clicked on 'update and backup' (or something close to that.) It took FOREVER...way longer than usual. When it was done, it showed the power cord w/an arrow to iTunes. ***??

I went to back up my iPhone4 and it said there was an update. So I clicked on 'update and backup' (or something close to that.) It took FOREVER...way longer than usual. When it was done, it showed the power cord w/an arrow to iTunes. ***??? I restarted my computer and tried the whole process again and still...the power cord with an arrow to iTunes. And I know this means I have to go to Apple and get another phone and will lose anything that wasn't backed up. Anyone else have this happen or have a solution so I don't have to do a restore???

Reboot your computer.
Disable your antivirus and firewall.
Connect the phone to a USB port directly on your computer, not to a hub. If your computer is not a laptop and has ports on both front and back use a port on the back.
If iTunes does not recognize the phone when you connect it see: http://support.apple.com/kb/HT1808
If it STILL doesn't work open a command window and type:
netsh winsock reset
Then try again. (It seems that a recent Microsoft Windows update may have corrupted network settings; this restores them to the factory default).
BTW, was there an error number associated with the failed update?

I try to update and backup data from iphone to iMac but keep fail

Hi, I have problem with updating and backup my iphone to imac. If you can help me about my problem that will be great.

Hello jennywijaya,
I would be concerned too if I was not able to backup my iPhone. I recommend the following article for troubleshooting backup issues with iTunes:
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/TS2529
If you are still unable to update after creating the backup, I recommend the following article:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thank you for using Apple Support Communities.
Best,
Sheila M.

Error message after latest update and backup, can't operate program at all, no customer service. LR 5.5, Windows 8.1

I updated to LR 5.5 and later restarted my computer. I didn't use the program for a few days and then when I did, it wanted to backup the catalog. I agreed and closed the program. The next time I opened it, it asked me for my region, saying it was required. When I answered, I got an error message saying it has encountered an error reading the preview cache and needs to quit. It fails to fix the error and gives the same message over and over. I can't use the program at all. Customer service has apparently been discontinued and I'm really at the end of my rope with this whole company. I don't think I've ever had a mass-release program with so many problems.

open disk utility, make sure that you're back to only 1 partition should be 'macintosh hd' unless you renamed it
do not try to use the disk, instead DL the x64 8.1 pro ISO from this link, and once it is finished, then open bca and choose all 3 options (copy iso, copy windows support and install windows)
http://getintopc.com/softwares/operating-systems/windows-8-1-download/

Mobileme @me account changed to @mac after IOS4 update and backup restore

Updated iphone 3GS to IOS4
noticed today, since i never use it, the mobileme account on
my iphone has the following settings
Nmae Luis
address [email protected] (greyed out)
SMTP smtp.mac.com (greyed out)
password .........
I can edit the name field and password field, but not
the Address or Password. I have never had an @mac email,
I can access my email at mobileme.com with correct [email protected] email.
Only thing I have done is update to IOS4 on wednesday and restore from backup, which I did just before the update. The newest email in the account is dated Monday.
P.S. i signed up for the mobileme calendar beta on Tuesday

Support had no idea, they just had me delete and recreate the account. So, everything back to normal, just no clue how my account went from @me to @mac.

Software updates and backup to MobileMe

I am using Mac OS X Server Snow Leopard 10.6.8. Updated from 10.6.7 with manual download and install.
Problem: Sorftware update do not work. The update start and after a while the message: The update of "iTunes" can´t be installed. Software Update can´t connect to the update server. Make shure you´re connected to the internet, and try again. iTunes is only an example.
Neither do backup to MobileMe using Twin work. Failed uploading archive to ......
I have moved to a new location and there may be an issue with the modem, but I have two other iMacs running standard Mac OS 10.6.7 with no such problems. They have the same network settings as the server. I have also tried using the same network ports in the office.
I got the same errors with Mac OS X Server Snow Leopard 10.6.7.
Bjørn Arve Iversen

The Update to iOS 6 is Free... See Here...
How to update your iPhone, iPad, or iPod touch

Time Capsule Update and Backups

I recently applied the Time Capsule Update. It backs up 3 computers. It is a 2T Time Capsule.
When I did that from Mac A (a core duo), it told me that the backup it had would need to be replaced by a new backup. And then it put a lock on the backup file. So now I am making that new backup for Mac A.
What about Mac B and Mac C. (Both core 2 duo) They continue to back up to the Time Capsule. Do I need to create a new backup for them even though I received no message indicating that?
If I had applied the update from Mac B or Mac C would I have gotten the message only for the particular machine?
If I don't create new backups for Mac B and Mac C, do I know if the backups are OK?
What is the reason for the new backup? I have looked on the support pages, but cannot find any info about this.

Judy wrote:
I recently applied the Time Capsule Update. It backs up 3 computers. It is a 2T Time Capsule.
When I did that from Mac A (a core duo), it told me that the backup it had would need to be replaced by a new backup. And then it put a lock on the backup file. So now I am making that new backup for Mac A.
What about Mac B and Mac C. (Both core 2 duo) They continue to back up to the Time Capsule. Do I need to create a new backup for them even though I received no message indicating that?
Did Software Update on those Macs show the Update? If so, download and apply it, and see what happens.
If I don't create new backups for Mac B and Mac C, do I know if the backups are OK?
If Software update doesn't show the update for those Macs, it's apparently not needed.
What is the reason for the new backup? I have looked on the support pages, but cannot find any info about this.
Yes, this is new and nobody's been able to figure out just what it's all about. Some folks who don't even have Time Capsules have gotten the update. Some get and apply the update, but don't see the message.
We don't really know if the update is being applied to the Time Capsule itself, or to OSX on Macs that have, or back up to, Time Capsules.
So, see what Software Update shows for your other Macs, and let us know. That may give us a clue. By the way, are they all running 10.6.2?

Connect 2 iPhones with 2 different apple ids to the macbook for updates and backup through iTunes match and iCloud. How can i make that happen?

We have a mac book pro and 2 i phones 4S. We both have different Apple Id's. But we would like to connect both phones to the mac book in order to update photos and itunes match. I subscribed with my apple id to itunes match and it automatically updates apps, music, books etc. However the apple id of my husbands phone is not recognized so his music, apps etc are not automatically updated. The same happens with icloud.
How can we make the mac book recognize both phones?

I believe because you migrated from a Nokia to an iPhone you need to register the Bn phone number with your Apple ID so it can be used for iMessage. The Pn number seems to be the only one registered
Go here > https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
Manage your Apple ID and see if that does the trick
Hope that helps

Mail inbox empty after update and backup

Last night, I backed my system up to an external hard drive through Time Machine. I then had an update to OSX, and completed that. This morning, I checked my iphone and had a new message. I went to my iMac and when I opened Mail, it acted as if it was a new program, with a welcome screen. Now, the Mail menu shows at the top, but no screens are open. When I click go to Inbox, it is empty.
My mail shows on my iphone, but no where else. This just happened.
Thank you in advance for any assistance.
Rick

Even though Mail is presenting the Welcome screen have you tried creating your email account anyway to see if it then operates correctly?
Chris

IMac OS X Lion update and backup help needed

Hello have a few questions I really need answered, so thank you for looking a this discussion.
1) I have a Mac OS X Version 10.4.11 2.16 GHz Intel Core 2 Duo. I'm hoping to upgrade to the OX S Lion now in July, so that means I need to back up my data right? My real question is will the Time Capsule work with the operating system I have now? Also which one should I get? I have around 100 GB worth of pictures, music, and video.
2) Will OS X Lion even work on the computer I have now or is it too old?

1. Yes, you should backup. Before you do you should do the following:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Backup your computer in some way. Use Time Machine or use Disk Utility's Restore option to clone your HDD:
Clone using Restore Option of Disk Utility
Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
2. Lion will most certainly run on your computer. Requirements are a Core 2 Duo or better, 2 GBs of installed RAM, and 8-10 GBs of free space on the hard drive.

I attached my perfectly functioning iPhone 4 to my computer to update and came back to an error message saying I have to do a factory restore which cause me to lose everything recent because I'm not even sure that the backup completed correctly

I left my iPhone attached to my computer to do an update and now I can't use the phone at all. It was taking so long I left it, when I came back there was an erroe message saying that I need to do a factory restore on the phone. It wasn functioning perfectly before I attached it to iTunes to do the update and now since I can't even be sure that the back up completed, I'm faced with losing a lot of stuff recently added to my phone.
I don't want to do a restore, I just want my phone back to how it was this afternoon before I connected it to iTunes.

If the screen shows a plug going to itunes, then you have no choice, It's in recovery mode. You'll be given the chance to restore from a backup either from itunes or icloud.
I assume when you got the message to update (was this for the ios or update some apps?), that was before the device when dead. At any rate, doing a restore does not change the ios.

When trying to install ios5 on my iphone, I get error message that there is a problem with backup, if I continue with update all data on my phone will deleted. I cancelled the update and phone is fine. Anyone know the cause?

When trying to install io5 on my iphone4 I get an error message during the updtae that there is a problem with backup and if I continue with the update, all the data will be deleted from my phone. I cancelled the update and my phone is fne. Has anyone else experience this? What is the cause/solution?
Yhanks!

DON'T DO IT! Read the threads ... there is a MAJOR problem with updating iPhones 3GS/4 to iOS 5.
Take it to the Apple store and ask them to do it.
I repeat: DON'T DO IT YOURSELF.
(Voice of experience.)

IPad switches on and off after iOS update cannot backup no previous backups

Hi,
I would really appreciate some advice on this problem.
My parents updated their iPad, and apparently it got stuck for hours, after which they switched the iPad off.
From then on, the iPad keeps turning itself on and off, mostly showing the Apple logo, and sometimes the 'apps screen', but only lasting for at most 2 minutes before switching itself off again.
The unfortunate thing is there is no backup on iTunes. I tried connecting the iPad to iTunes, and backing up, which happens for some time, but then got the following errors:
1. iTunes cannot back up because backup is corrupt (checked other threads - there are actually no backups on the computer to be deleted);
or
2. iPad shuts down, causing the backup to stop. iPad turns back on itself, and backup restarts, but shuts down again after some time.
I understand we can potentially restore the iPad to factory settings, but that means losing all the data on the iPad. Would like to know if anyone has ideas how to fix this issue, or at least save a backup?
Thank you.

I don't think this will work because from everything that you have stated, I believe that the iOS is corrupt and will need to be restored but did you reboot the iPad? You just never know....
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
You can't backup the device unless it is operational. It just will not work.

IPod touch erased when I updated and synced it on a different operating system. Forgot password to backup file. Windows 7 is a bust for the newest version of itunes. Tired of fooling with it, so I tried to update and sync ipod to hubby's laptop.

Sooooooo sick of trying to fix the bug with the newest version of itunes and Windows 7. I'm over it. Tried syncing ipod to hubby's laptop. When update and sync was complete, all my apps, music, and pictures were gone. When I open my itunes account on his computer, they are gone from there as well. I cannot open itunes on my computer because I cannot fix the compatability issue. Don't tell me how to go to 'computer', click 'program files' etc. etc...... Did that, unchecked compatability mode and nothing is fixed. About to take a hammer to darned thing.

Also, I have forgotten the password to my backup file, which could solve everthing. I don't really remember ever setting a password for the backup file. Tried every password I've ever used with this device.

Why are the date and time not updating in backups.backupdb folder?

I just started using Time Machine on my early 2011 MacBook Pro running 10.7.2. After the initial full back-up and first few updates, the backup folder (on an external 1.5 TB Firewire drive) continues to show the original "date modified" of the very first back-up and lists the size as a ridiculous 2.48 GB. (Using BackupLoupe, I know it actually is 280 GB, reflecting the size of my internal HD). Any idea why this folder's info is not updating in the finder (even using "Get Info")? Are my back-ups really there? (It certainly seems so according to BackupLoupe).

First, the best way to view or restore from your backups is via the Time Machine display, per Time Machine - Frequently Asked Question #15. Using the Finder is not recommended.
Do not worry about the dates. First, the date modified only applies to the "parent" folder; that's not the Backups.backupdb folder, but the one inside it that's named for your Mac.
Don't worry about the sizes, either. On Leopard and Snow Leopard, the size of a backup folder was the total size of all the items that were on your Mac at the time of that backup (less exclusions). On Lion, however, it's the "unique size" -- the size of items that appear only on that backup.

Update and Backup

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