Update and blank screen problem

Hi I recently was having the problem were my 8800 would get a blank screen and the red led would blink and the phone would not turn on. I pulled the battery and let it sit and it started to work again. After experiencing this I decided to connect my phone and back it up and try to update the software. I downloaded the bbdm and started to update my phone. I get to the point in the update " loading system software" Gets about half way though and stops completely. I let the phone sit for 2 hours and hasnt made any progress. I then disconnected it and re connected it and tried the update again. Same problem doesnt make it past loading system software. Im really at a lost. any ideas??? thanks

I recently had the same issue when I upgraded to the 4.5 OS. Blackberry had me pull the battery and run the loader.exe program. It solved my problem. You have to keep the battery out until it asks to initialize.
I hope this helps

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Update and membership screen problems

Photoshop Elements9.03 update won't install. Adobe AIR support advisor says there is no problem.
a 2nd problem, I just installed this version in my laptop and my membership screen doesn't load. If I go to the internet and enter my url. it is there. I have gone to my Welcome screne and opened it, and it doesn't accept my correct password.

I had the problem before the firmware update, and I still have it. It's peculiar because the sound controls work and you get feed back when you hit the space or return key, indicating that there's a software jam somewhere; and the keyboard lighting works.
At first I went through shut down and restart using the on/off button.
Current strategy is to wait a while, then shut the lid, wait until the sleep light goes on, then lift the lid again, and hit the return button. There's some very subtle changes in the whirring and clicking and then the screen comes back on. Sometimes it seems to come on after I lift the lid the second time without my having to hit the return button.
I'm suspicious of the sudden motion sensor, since this usually happens after I've picked up the MacBook Pro and put it on my lap; but I haven't shut that off yet and tested it. There are, I think, some threads under the "Power and Batteries" forum that may be discussing the same thing.
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Have been running version 4 for a week without problems. Today, downloaded MS live security update, and have had problems since. when I click on a favorite site, it takes 20 to 40 seconds before the page load's and the same if I click a link on the page.

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Mac keeps logging out and blanking screen.

hi.
for some reason my mac just keeps logging out and blanking the screen at random points each day.
its VERY weird.
is there anything i can do about it?

There are a number of things that you could try - resetting SMC and PRAM, doing an Apple Hardware Test, reinstalling system software, etc.
But, if I were you, I'd take the unit into an Apple Store or an AASP. But be certain that you backup all of your data before you take it in.
When there's no rhyme nor reason to restarts and 'blank screens' on a daily basis, it's best just to let Apple handle it - they can run tests that aren't available to mere mortals. Could be anything...
Clinton

IPhone 5c got stuck before it started update to iOS 8 and it goes back and forth between Apple logo screen and blank screen

how do I fix my phone now that it is stuck before the update and only goes back and forth between a blank blue screen and the Apple logo screen. Tried the reset and that didn't work. Please help

Hi Mitchblue,
If your phone is not able to get past the Apple logo, I suggest that you use the following article to help you restore the software in the phone:
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT1808
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Nokia c3-01 constant blinking and blank screen

2 months after i purchased my nokia c3-01,i noticed a constant blinking and a blank screen whenever i try to turn on my phone. Pls i need your help.
Solved!
Go to Solution.

Your phone has suffered from a failed firmware update. You need to take it to Nokia Care Centre. Check the link below for more details.
http://discussions.nokia.com/t5/Pool-of-Knowledge/Recovering-from-a-failed-firmware-update/td-p/3981...
Please mark the post as solution if it solves your problem.
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Windows Server 2008 Standard 32-bit gives Rundll32.exe error and blank screen on bootup

Last week our file server installed automatic updates and then requested a reboot. After rebooting it repeatedly gave a blue screen and rebooted. After 5 hours on the phone with Microsoft support we all gave up on it with no solution. Later
we were able to get the machine to boot using an old mirrored hard drive of the system drive. We can now access our data drive, however after login we get this error:
Rundll32.exe : Windows cannot access the specified device, path, or file.You may not have the appropriate permission to access the
item.
and the console just shows a blank screen. We are not able to do anything on the server. I can Ctrl-Alt-Del and bring up Task
Manager and I see that SQL Server is not running, so not all services are running normally.
Any help would be appreciated.
Thanks

Hi,
Based on my research, this issue occurs because the Rundll32.exe file is corrupted. You need to extract a new copy of Rundll32.exe in C:\Windows\System32.
To do this, you can either copy it from another same version of Windows or perform an In-Place Upgrade.
How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows
Server 2008 & Windows Server 2008 R2
Best Regards
Dale
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

How to downgrade kernel 3.10 - blank screen problem after upgrade

After a recent upgrade, which included kernel 3.10, my ASUS zenbook ux21a boots into a blank screen as reported in these topics:
https://bbs.archlinux.org/viewtopic.php?id=167411
https://bbs.archlinux.org/viewtopic.php?id=167463
https://bbs.archlinux.org/viewtopic.php?id=167518
How do I downgrade to kernel 3.9, please?
On this laptop I only have dual boot Arch and Win8 (but also a vacant partition). My grub timeout is set to 0 seconds because I almost never use windows, hence my problem is to get any control of the PC. I have attempted a fresh install from USB, but it takes me into exactly the same blank screen. I also attempted install of the older arch version, which went ok until post-installation reboot, following which I ended up with the same blank screen - probably because during the installation the new kernel 3.10 was downloaded.
I read in the above topics that people solved the problem by downgrading the kernel - somehow via chrooting from live arch usb. I lack knowledge on how to perform the kernel downgrade - perhaps someone can give instructions or at least tips how to get started.
Interestingly, the same kernel 3.10 upgrade did not cause problems on a very similar predecessor model ASUS us21e - this info may help the advanced guys to diagnose the source of the problem.
Last edited by latgarf (2013-08-04 21:18:04)

Thanks, andrekp, but it didn't work on my UX21A.
Here's what I did (screen stays black all throughout):
1. Boot the computer. I believe this takes me to login promt at tty1.
2. I login by blindly entering userid, <enter>, password, <enter>
3. speaker-test <enter> - I hear noise. Ctl+c to get out (noise stops).
4. Switch to tty2 by pressing ctl+alt+f2.
5. In tty2, I login by blindly entering userid, <enter>, password, <enter>; then speaker-test successful on tty2.
6. Switch back to tty1 by pressing ctl+alt+f1; speaker-test successful again on tty1.
7. Type startx. I assume that X and openbox are started successfully: I start lxterminal by pressing my custom short-cut keys combo that I specified in openbox's rc.xml; and speaker-test gives me audible noise from within lxterminal.
Again, screen stayed dark as night all the time, so the problem remains.
As my time allows, I try to come up to speed and follow/replicate the attempts to identify/resolve this problem made by more advanced guys in other topics:
https://bbs.archlinux.org/viewtopic.php?id=167411
https://bbs.archlinux.org/viewtopic.php?id=167463
https://bbs.archlinux.org/viewtopic.php?id=167518
https://bbs.archlinux.org/viewtopic.php?id=167314
The problem originally arose at # pacman -Syu, which included kernel upgrade from 3.9.9 to 10.3.3. After a later upgrade to 10.3.5, the problem remains. I've enabled 'testing' repositories on my other laptop, UX21E (which doesn't have this problem despite being the closest model!) - and I wait for the new 'testing' kernel to be released in arch, hoping to do a blind upgrade on UX21A and that it solves the problem. I also monitor https://www.kernel.org for when kernel 3.11 becomes available. If I manage to install kernel 3.11 even before it's released in arch-testing, maybe the problem will be gone...
In the mean time, I keep using the UX21A computer having installed Lubuntu on another partition (it has kernel 3.8).
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ENVY 17-j005tx BIOS update then blank screen

Hello All,
After I shut down my laptop and turn it back on it prompted me to update bios which I did, I have completed and follow thecinstructions, after a few minutes it said its gonna restart and then I waited and waited but nothing is happening, I turned it back on and no screen is display at all (blank). No orange light on caps lock or what so ever. If some one help me with this would be great. I tried to restart and hold start windows button + B to no avail. Thanking you in advance.

Hi Aslagot, sorry to hear that you are having issues with your computer not booting up for you. I would like very much to assist you with this issue. Could you please tell me what version of Windows your are using? Is it Windows xp, Vista ,7 or 8 (8.1)? Once I have the information, I will then be able to narrow down the troubleshooting documents that we need.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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10.4.7 update and external firewire problems with HD corrupion

Dear all,
Advised by Jpfresno I started this new topic about Tiger 10.4.7 update.
I will repeat my post and what was happening 2 weeks ago:
“In 5 years 10.4.7 update was a tragedy for my Powerbook Ti 667. When I update from 10.4.6 to 10.4.7 my 300 GB firewire drive gets corrupted, after repairing it with DiskWarrior and after connecting it to my PowerBook my computer freezes and I must shut it down via powerbutton. Safari also crashes after the update.
I just erase my Hard Drive and after that install 10.4 and update with combo to 10.4.7. But I had the same problems: finder freezes with connected firewire devices and also safari when browsing. I spend a week trying to solve the problem but no luck.
Yesterday and with no firewire devices, 10.4.7 freeze and I have big trouble in order to started my powerbook!!! Even when i insert the 10.4 install DVD it did not detected my HD. Finally I get it to work and install 10.4 and combo update to 10.4.6 and everything works. My external firewire drive and safari. I already diagnose my HD with disk utility, TechTool and directories with Diskwarrior and everything is ok.
I clone my 10.4.6 to firewire, boot from it and everything is working. I let my external drive connected and finder does not freeze.
My conclusion is that the problem is 10.4.7 update. It only give me problems and I was getting crazy with it. 10.4.6 is working good and I do not advice anyone to update to 10.4.7.”
Last week after reinstalling 10.4.6 I started to have HD problems with my Powerbook 667. I did a surface scan with TechTool I it reported bad sector. Then I done a zero disk format but after a second surface scan TechTool also reported bad sector. Then I take the decision to replace my internal HD. I bought a Samsung 40GB Hard Drive and installed it on my PowerBook. Then I have done a clean installation of 10.4.6 with all applications that I need and clone it to my hard drive with Intego Personal Backup software. Everything works on 10.4.6. and external firewire drive.
After that everything is ok. But I decided to test if my problem derivates from 10.4.7 update or from previous HD corruption. Then I install 10.4.7 update on my Internal Hard Drive. Everything is working good but after connecting my external Hard Drive the finder started to freeze!!!!!!!!!. After that I tried cloning HD to external firewire with Intego personal Backup. Everything was working good but when it was finishing the backup process started to give errors!! I started panic. I interrupted the backup process but after and after restart I found something strange with 10.4.7. The system started up, I login but I could not started any application!!!??? All my application died!
Then I have done one more clean installation of tiger and 10.4.6 update.
My conclusions are that the 10.4.7 update causes all the problems that I have on my PowerBook, because I used the same methods and same software/hardware on 10.4.6 and did no have any problem.
This last two weeks were very difficult to me. I tough that these problems do not happen with Apple computers but I was wrong!!! It is very hard to me to deal with it. I always said to my friends that I never had problems with Apple computers. I accept that a hard drive died because the use of it but I can not accept that a system update cause me 2 weeks of hard problems and make me loose precious work information! I always love apple computers and Apple OS but now I am disappointed
If anyone can explain what happen or have a solution for those problems?
Thanks for the comprehension and collaboration.
Best Regards
Mac OS X (10.4.6)

Hi, alsvieira.
There are some things you did not check in all of your troubleshooting:
1. Run the Apple Hardware Test (AHT) that came the affected computer. See my "Apple Hardware Test" FAQ for comprehensive advice on using the AHT in troubleshooting.
2. re: FireWire troubleshooting: Here is some general troubleshooting advice that may help if problems return with your FireWire drive:1. Review the AppleCare Knowledge Base document "What to do if your computer won't recognize a FireWire device".
2. If this problem occurred after installing a recent Mac OS X Update, and you are also unable to mount CDs, DVDs, or disk images perform the steps in this Mac OS X Hints article. This worked under Panther and may also work in certain situations under Tiger.
3. Power-on the FireWire drive before starting up (booting) your Mac.
4. Reset PRAM and NVRAM.
5. Resett the power-management chip in your Mac.
6. Try a different FireWire port. James Wiebe, CEO of WiebeTech, has published FireWire Port Failures in Host Computers and Peripheral Devices, a white paper providing backgroud information and technical analysis concerning the causes of failure for FireWire ports. This may provide additional diagnostic information.
7. Micromat TechTool Pro version 4 can test the FireWire bus in your computer: this tests the bus — not the ports — but if the problem is on the FireWire bus on the logic board, it should reveal it.
8. Check with the manufacturer of your FireWire drive or enclosure to see if any firware updates are available for such.
9. Hopefully, the partition map on the FireWire drive is not damaged. This can happen if the FireWire drive was not Ejected before being disconnected or powered off. If it still refuses to mount, you may need to employ data recovery tools or services: see my "Data Recovery" FAQ.Note that some of the information above is from the "FireWire Problems" chapter of my book, Troubleshooting Mac® OS X.
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

I am trying to buy an app. I had to update my credit card info. It won't take the update and the screen is frozen - I cannot go back into the app store.

I am trying to buy an app on my Iphone5. I needed to update my credit card info. It wont take the updated info and the screen is now frozen. I cannot go back into the app store

It's a network issue, not an account balance issue. Troubleshoot your network or just restart your iPod and/or router, try connecting to the Store a bit later, or try the download in iTunes on your computer and then sync the purchase to your device.

Ipad mini did update and now screen rotation is locked.. can this be fixed ?

I did and update for ipad mini and now the screen rotation is locked. I am seeing other posts about this update and am afraid this will be step one in more issues. Afraid to do the upgrade on my mac. Last time I had to take it in to the genius bar to have them fix it. Whaat? Any help would be appreciated. Thanks/

See the following for info on the Side Switch settings that can either control Orientation Lock (screen rotation) or Audio Mute.
*iPad side switch settings link:
http://support.apple.com/kb/HT4085

Safari 3.1 Update and Shift key problem in Gmail

The problem of the new 3.1 Safari update and its affect on the shift key in Gmail is all over this forum and the Gmail forum. Is anyone from Apple seeing this? This seems a very convoluted way to let Apple/Gmail know about it. It would be good if one could just email Apple with the problem - or even phoning !! instead of one having to join two discussion groups to find out what is going wrong after a frustrating day trying to send Gmails and only being able to send them in lower case. I joined the Mac world to get away from the Microsoft approach to support, but am a little disappointed that there are so many hoops to go through to find an answer to a problem that has sprng up as a result of a Safari update.

That matter is being discussed in this thread:
http://discussions.apple.com/thread.jspa?threadID=1447355&tstart=0
Where to send product feedback to Apple:
http://www.apple.com/feedback/
You can also email Gmail and ask them to repair their application.

Grey and Blue Screen problems

Mac Pro 1,1; 10.6.4
On attempting to start up recently I got a screen in alternating shades of blue.
Trying to boot to a bootable CD gives me a 'you need to restart' grey screen.
Booting to the diagnostic works and finds no problems.
Booting in firewire target mode allows access to the HD and repaired some errors with diskutility but did not change symptoms. Subsequent checks show no errors.
Booting to an ubuntu livecd worked fine with generic graphics drivers (up to date drivers available but require a reboot).
Booting into safe mode has the blue screens alternating with a black screen with a white rectangle in the top left (about the size of an old terminal cursor).
Zapping PRAM doesnt seem to change anything.
Recent upgrades include +4GB RAM which I have removed and errors remain with the original 1GB RAM (2x512)
I have also replaced the graphics card recently, GT 8800 stopped working and I replaced it with another GT 8800.
The help pages on blue and grey screens seem to be mutually exclusive but both discuss removing peripherals and non Apple hardware.
Per above, I have tried the diagnostic/safe/boot CD options mentioned in both and the only option I cant try is removing the graphics card (unless there is a way to test a successful boot without a screen?)
I suspect it is either a graphics fault which ubuntu doesnt mind but OSX does, or a more complex disk corruption.
The next option appears to be erasing the disk with firewire/diskutil and attempting a fresh install (not sure why this would remedy the kernel panic on booting from CD).
Some logs have been populated in Library/Logs/DiagnosticReports, I can post fragments as required but am unable to interpret atm.
Any suggestion appreciated.

Seems hardware related and you would get more direct responses if you posted in the appropriate Mac Pro forum:
http://discussions.apple.com/category.jspa?categoryID=194

Stuck between installing updates and off screen!?

MacBook ran out of battery, and turned off, I then went to charge it and now can't install updates and goes to black screen with this sign on it

The message is ...
The iPad "iPad" could not be updated. An unknown error occurred (3004)
There is a More Information button which takes you to an Apple help page but that doesn't help
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Thanks

Update and blank screen problem

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