Update and membership screen problems

Photoshop Elements9.03 update won't install. Adobe AIR support advisor says there is no problem.
a 2nd problem, I just installed this version in my laptop and my membership screen doesn't load. If I go to the internet and enter my url. it is there. I have gone to my Welcome screne and opened it, and it doesn't accept my correct password.

I had the problem before the firmware update, and I still have it. It's peculiar because the sound controls work and you get feed back when you hit the space or return key, indicating that there's a software jam somewhere; and the keyboard lighting works.
At first I went through shut down and restart using the on/off button.
Current strategy is to wait a while, then shut the lid, wait until the sleep light goes on, then lift the lid again, and hit the return button. There's some very subtle changes in the whirring and clicking and then the screen comes back on. Sometimes it seems to come on after I lift the lid the second time without my having to hit the return button.
I'm suspicious of the sudden motion sensor, since this usually happens after I've picked up the MacBook Pro and put it on my lap; but I haven't shut that off yet and tested it. There are, I think, some threads under the "Power and Batteries" forum that may be discussing the same thing.
macbook pro   Mac OS X (10.4.6)  

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