Update button "greyed out" in NSU

Hi all.
Hopefully someone can help
When i try to update to the V20 firmware (using Euro1 code). NSU detects my phone, realises that my fw is V12, and that V20 is available.. However the update button is greyed out!
any ideas
thanks in advance
Noel

alThor,
Do you have any transitions leading into or out of the clip with your title in it?
If so, they'll first need to be removed before you can Update.
Matt

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