Update causing phone to not turn back on
Okay so last night before bed I updated my phone and during the update my phone just turned off, I had it on my charger and tried turning it back on but it wouldnt work. I left it on my charger all night and this morning it still wont turn back on. I just got this new iphone5s a few months ago, so I am confused.
Have you tried resetting your iPhone?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
No data will be lost.
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Last night i have Updated my iPhone 4s and the phone would not turn back on
Hi,
Last night i have Updated my iPhone 4s and the phone would not turn back on till now. how to resolve it?hi,
i tried earlier and it shows iTunes logo along with charger sign. -
I dropped my iphone in water and the phone will not turn back on or charge...
I dropped my iPhone in water and the phone will not turn back on or charge... I know its probably fried and I need it repaired but is there any possible way I would be able to save the information that was on it. Pictures or videos? Most of my pictures were saved on my i Cloud, but some information had not been uploaded like my videos.
Does apple provide any sort of recovery services?
Thanks
JesusHi jesusdeloera,
Welcome to the Apple Support Communities!
If your iPhone was being backed up to the iCloud or iTunes, you will be able to restore from that backup and recover the data that was on the device at the time of backup once you have your iPhone repaired. Please review the attached information about iCloud and iTunes backups.
Choosing an iOS backup method (Should I use iTunes or iCloud to back up my iOS device?)
If you need further information about repairing your iPhone, please use the link below.
iPhone Repair and Service - Apple Support
Have a great day,
Joe -
Did the new ISO update and phone will not turn on at all. what do i do?
My fiance went to do the newest update, His phone will not turn on. I plugged it into my MAC and its saying that it is in recovery mode. We have tried holding the power and home button, as well as fliping the mute switch. What else can we do?
Hi denise mfrompalatine,
If your iPhone won't turn on, try the steps in the resource below:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412
Hope that helps ...
- Judy -
Phone will not turn back on, error 27
Hi, my iPhone 5c shut down randomly and will not turn back on. So, I put it into recovery mode, tried updating to 8.1.2 with iTunes like 10 times. It always gives me, "an unknown error occurred (27)" I really really don't want to return it to factory settings, because I'm an idiot and didn't back it up recently.
Specs:
OS X Yosemite
Version 10.10.1
Processor: 3.06 GHz Intel Core i3
Memory: 12 GB 1333 MHz DDR3
Graphics: ATI Radeon HD 4670 256 MB
Not sure which version my iPhone is on, but I was trying to update it to 8.1.2.
After going through this page, I went through the vast majority of troubleshooting on this page for error 27.
If I need to go to an apple store to fix this, that's fine. I ultimately just don't want to restore it to factory settings.If you went through the steps in the support document about the error, then the final step is Apple Support.
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
What can you see on the screen? Are you able to use the device? Is it just that you cannot update it? If you did put it into Recovery Mode as you indicated earlier, then you have already lost the data. -
The screen was frozen so I restarted my phone, which I have done many times before with no problem. but now it won't turn back on. I press down the lock button and apple logo appears for about 10 seconds then goes back to a black screen. it's been this way for a few hours and I don't know what to do. help.
Have you tried resetting your iPhone?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
No data will be lost. -
Nokia N8 update failed, phone is not turning on "D...
Hello, Im from Costa Rica and I bought the N8 from Amazon 2 months ago, everything working great till last week, I have slow responsiveness on everything, so I backed up all data and, via OVI suite, I restored the software on the phone. Everything went OK, cellphone speed back to normal... But the agenda was not working 2 days later I did the exact same procedure as before, cellphone connected to power and USB cable, hit on the restored option, procedure started, I got message that the cellphone was restarting but it never came up. Right now there's no light on the cell, I can't see the mass storage device via USB, I can only see the NOKIA USB flashing parent and NOKIA USB flashing generic when I connect it to the PC. I have try hard reset (volumen down + camera button + action button) and removing the battery for 1 hour with no luck, I can't restore my back-up because OVI suite can't detect my N8 and I can't take my phone to nokia cause IM in Costa Rica and I bought the cellphone in USA. I know 1 have 10 months left of warranty but is not that easy to send my phone 2 another country mainly cause of $$$. Have anyone faced this problem? I can't find much info on the web and the authorized nokia place in Costa Rica will validate warranty with phones sold by them (not my case and can't believe nokia is OK with these). Can anyone please help me on this. Thanks in advance, JQ
Ask the Nokia Care Centre where you live the cost of restoring your Nokia unit. It may not be that much and outweight the cost of mailing it to where you purchased it from.
On hindsight its nice to purchase the unit for a little less from another country, but then loses its shine if an issue occurs, and the Nokia Care centre in your own country wont touch it as per warranty policy.
Learning curve is next time purchase local my friend.
Hope it gets resolved for you.
Nokia Lumia 520
iphone 6 Plus.
Be happy !! -
Since doing the latest update on my iphone 4 when I try to turn on the phone all i get is a picture of a power cord and an itunes icon. what do i do?
You can reload your data from your most recent backup. If you backup at least weekly, you would only lose anything added since that backup.
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my iphone asked if i wanted to update it. i selected yes.. then about 10 mins later it shut off. thats been 3 hours ago and now it wont turn on. ive only had it for a week. what do i do??
ive tried charging it and i pluged it in to my computer.. i help down the power button. nothing seems to work.1. Charge with the AC adapotor for at least 30 minutes.
2. Reset the phone: press both the home and power buttons for up t0 1 minutes, releasing when the Apple logo appears -
My phone will not turn back on after downloading ios 7.0.6. Please help
If you could please help me figure out what's wrong that would be wonderful.
hold down the home/sleep button together until you see the apple logo and then release, then wait for your phone to boot back up.
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Help my phone was fine turned off and now will not turn back on!!!!!
Hi Everyone, I am a grandmother who is very new to these smartphones. I got one of the droid incrdible 2's by HTC. The phone was working fine until one night I turned it off and went to bed. Upon waking found the phone would not turn back on??? Has anyone had this problem??? I mean I get nothing!!! It powers on or something because if you look real close you can see the screen is barely lit. You can make out a blue looking screen, no apps or nothing. I have tried taking out the battery and I just do not know where to go from here. If anyone can help me please direct message me. (email has been edited out for the members privacy) Thanks so much, Sistereagle
The same thing is happening with mine. Went to the Verizon store ... said it was a faulty battery. Low and behold none of the stores in my area even had a battery in stock. Have had to wait 5 days for it to come in the mail. Cost me over $30!!!!!! Anyway ... after about 15 min.of the rep trying different things, the phone finally came on .... barely. He told me to keep it plugged in. It actually started working fine for almost a week ... now its doing it again. Battery came today .. gonna give it a try. Apparently this is an issue with ALOT of people with this phone. WHY DOESN'T VERIZON ADDRESS IT!?
Makes me rethink my choices when my contract is up in February. May do some shopping for a different carrier! I have been a Verizon customer for forever ... you would think they would make this right! -
My phone was updating the new software and now will not turn back on, what do i do?
my phone was updating the new software and now will not turn back on, what do i do?
Never fear, help is here jpeterson4! Have you attempted to plug your device into your home computer? Have you verified that the device is charged? Does anything appear on the device when you plug the device into a charger? Please keep us posted, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT -
I started the lastest iPhone 5s software update then my phone just shut down and will not turn back on. I've tried the home button, the button plus the top right button together for 20 sec, plug it in and nothing
Plug your device into the original charger & block in a wall outlet and leave it alone for a couple of hours. Then, while it is still plugged in, restart it by holding down the home button and the power button for 10-15 seconds until you see the Apple, then let go.
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Phone will NOT turn on after synching & updating (or trying) to ios 6. ? ..... Is it REQUIRED to "restore" to factory setting? When researching, I read that you will get an option to restore from back up. I am not receiving any options on iTunes.... restore only & basically it is telling me I will lose everything.
I am reading on this site about the error I am getting and it wants me to change some files that I am not comfortable messing with. Mainly because it is like a foreign language. Will the store do this for me or tell me if it is neccessary?
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whats wrong with my phone? I just updated it to IOS 7.0.6, and did not turn back on?
Hi there Krispesic,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
-Griff W.
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