Update could not be installed. Make sure no other copies are running. Same over and over.

Firefox keeps trying to install update. Message: Update could not be installed. Make sure no other copies of Foxfire are running then restart FF to try again. Repeats same message over and over.

See http://kb.mozillazine.org/Software_Update#Software_Update_Failed._The_update_could_not_be_installed

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On starting FF, get error 'the update cld nt be installed.Make sure no other copies running' even from cold. Have reset but still persists.

On starting Firefox (Windows 7), even from a cold boot I get a dialogue box with the message 'The update could not be installed. Please make sure there are no other copies of Firefox running on your computer and then restart Firefox to try again'
I have checked task manager and there are no other copies.
I have downloaded the latest version 29 Firefox but the error persists.
I have reset Firefox to default state but the error still persists.
Help please!

There are a few old methods for troubleshooting this but no longer maintained:
[https://support.mozilla.org/en-US/kb/update-failed-error-message-when-updating]
Sometimes there are other programs that might be preventing the update, as well as a need for a clean reinstall. However it is odd that this has happened two versions in a row. Does your firewall or antivirus allow updates to Firefox? [http://kb.mozillazine.org/Firewalls]
If you restart the computer does the error message still happen when you try to update from the About Firefox page?
A manual installation can always be done [https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-windows]

When opening Firefox Mozilla,the following message appears -Update could not be installed.Make sure there are no other copies of Firefox running on your computer & then restart Firefox to try again.

If there are other copies of Firefox running, do not know how to check.

See http://kb.mozillazine.org/Software_Update#Software_Update_Failed._The_update_could_not_be_installed

IPod Touch 4gen disabled "The iPod Software update server could not be contacted" Make sure your network settings are correct and your network connection is active or try again later. Please help!

My daughter forgot her passcode. Her iPod Touch 4gen is disabled. I've tried everything I've read online. I get to the "Restore" part on iTunes and then I get the message, "The iPod Software update server could not be contacted. Make sure your network connections are correct and your network connection is active or try again later." How can this be so hard to do? Why isn't there a simpler solution. I live 2 hours from the nearest Apple store. Any advice you may offer would be very much appreciated.

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

I want to update my itouch(4th generation) to ios 5.0.1but when i push the update button it says, The ipod software update server could not be contacted. make sure your network settings are correct and your network connection is active.

what should i do?

The light blue
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
is a link. Click on it.

HT4972 i cannot update the ios it starts then it says software server could not be contacted make sure network settings are correct

i cannot seem to upgrade the ipad to ios 5 i keep getting a message after about 15 minutes that says ipad server software could not be contacted make sure your network settings are correct. and network is active or try again later

My 3G service provider told me to power off by holding the top black button down for 5 seconds until you get until you get the red arrow asking you to slide to power off. Leave off for a minute or so and then use the same button to turn back on and it will show a little apple in the middle of the screen. This should reboot your server information and you will not get the error message.

An update tries to run, but an error message stating "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." I can't open Firefox

I click on Firefox and it says that Firefox is installing your updates and will start in a few minutes. Then I get "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." this cycle never ends. Do I need to deinstall Firefox and re-install? If I do that, do i lose all of my bookmarks, etc?

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder:
*C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
*(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)
*C:\Program Files\Mozilla Firefox\updates
*Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
*Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. Do not remove personal data when uninstalling.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

"The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again"

I'm using Firefox 4 Beta and I tryed install update but I dont got success. Now every time that I go start the browser is displayed the mensage: "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again"
My release is installed not in default drive C:\. I installed in the other Partition on my PC.
I don't have other release installed.

Try a clean re-install.
* Download the setup file from http://www.mozilla.com/en-US/firefox/RC (this is for the Firefox 4 release candidate)
* Uninstall Firefox, do not select the option to "Remove my Firefox personal data"
* Delete the Firefox installation directory - http://kb.mozillazine.org/Installation_directory
* Re-install Firefox
This process does not remove the Firefox user data such as bookmarks and passwords which are stored elsewhere in the profile folder.
You may also need to manually reset the Software Update feature by deleting the software update files as shown in the "Software Update not working properly" section here - http://kb.mozillazine.org/Software_Update

ERROR MASSAGE-"The update could not be installed.Plase make sure there are no other copies of firefox running on your computer,and then restart firefox to try again".

<blockquote>Locking duplicate thread.<br>
Please continue here: [[/questions/870411]]</blockquote>
"The update could not be installed.Please make sure there are no other copies of Firefox running on your computer,and then restart Firefox to try again"this kind of error massage i found but there are no other copies of Firefox running on my computer.So please solve my prob.I can not uninstall this because i have saved important bookmark on my system.When i start my Firefox that time browser is opening few times later may be it's my internet slow connection but everyone has slow connection internet they are not having this prob then why should i have this prob.Why it is taking little bit time to open?

Thanks for the info about Trojan. It may be the problem. Meanwhile I went to Admin/Owner side and did some cleaning -- including trying to reload my Favorite/Bookmarks that have always carried forth from previous levels of Windows XP and earlier.
The new computer here did not grab the Bookmarks from the previous, and yesterday I thought I had them loaded, and today went to Worker-Bee side and they are not showing.
About those add-ons... I have no idea, but think I got everything up to date yesterday. I will look at your earlier reply tomorrow or this weekend when I have more time at home to learn from it.
Thank you for your time in helping.
Late here, heading to sleep. Marilyn

ERROR MASSAGE- "The update could not be installed.Please make sure there are no other copies of Firefox running on your computer,and then restart Firefox to try again".

"The update could not be installed.Please make sure there are no other copies of Firefox running on your computer,and then restart Firefox to try again"this kind of error massage i found but there are no other copies of Firefox running on my computer.So please solve my prob.I can not uninstall this because i have saved important bookmark on my system.When i start my Firefox that time browser is opening few times later may be it's my internet slow connection but everyone has slow connection internet they are not having this prob then why should i have this prob.Why it is taking little bit time to open?after that update prob when i installed the update file.

Firefox [[Safe mode]] is a diagnostic mode that allows troubleshooting.<br />
You start the same version, only some features are disable like add-ons (Tools > Add-ons > Extensions).
See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder:
C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)
C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\updates
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

With the latest update I get the following error: The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again; suggestions, advice, help.

Help>About Firefox> says I am using Firefox/3.6.10./GTB7.1 I get a note from Mozilla that there is an update. I download it after granting permission to change my machine. I say OK. A green bar slides across the monitor announcing that the update is being downloaded. When I then assume it is being installed I get the following error: The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again. There are no other copies running. The machine is not on a network. I am using WIN7

Thanks for the info about Trojan. It may be the problem. Meanwhile I went to Admin/Owner side and did some cleaning -- including trying to reload my Favorite/Bookmarks that have always carried forth from previous levels of Windows XP and earlier.
The new computer here did not grab the Bookmarks from the previous, and yesterday I thought I had them loaded, and today went to Worker-Bee side and they are not showing.
About those add-ons... I have no idea, but think I got everything up to date yesterday. I will look at your earlier reply tomorrow or this weekend when I have more time at home to learn from it.
Thank you for your time in helping.
Late here, heading to sleep. Marilyn

Update could not be installed pls make sure no other copies running

I have version Firefox 10.0 and it is trying to update to 10.0.01 but msg states update could not be installed. Please make sure no other copies of FF are running. I had this problem before V10 was updated and re-installed FF at that time. Why does this continue to happen. I tried restarting and Run as admin but nothing works.

Hi,
Please try deleting the '''parent.lock''' file in the [http://kb.mozillazine.org/Profile_folder Firefox Profile Folder]. You can also open this folder via Firefox '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information''' > '''Open Containing Folder''', and exit Firefox.
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Files]

Launch Firefox & message "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer & then re-start Firefox again, But I don't have other copies running.

Launch Firefox & message says update couldn't be installed. Check no other copies running, but none are

Upgrade your browser to Firefox 8 and check
* getfirefox.com

When I click on Firefox it opens with a box that says "Foxfire is installing your updates and will start in a few moments-. " then it says "Software Update Failed (in blue) with an exclamation mark inside a yellow triangle) The update could not be install

When I click on Firefox the first time it says "Foxfire is installing your updates and will start in a few moments…. (with a green bar)" then it says "Software Update Failed (in blue) with an exclamation mark inside a yellow triangle)
The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." When I click the ok, Firefox opens up. If I open another Firefox window with the previous one still running, it doesn't give me any of these messages, it just opens normally.
== This happened ==
Every time Firefox opened

If you can't install on top of the current installation then you need to delete or rename the current Firefox program folder to do a clean install.
It is possible that your security software is using or locking files, so you can try to temporarily disable that software during the installation.

When I open firefox I get an error message "update could not be installed check for duplcates"

Error message: The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox and try again.
I have uninstalled all versions of Firefox. Then went to the Internet through Explorer and downloaded from scratch. A few days later I started getting the message again.

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 10.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Update could not be installed. Make sure no other copies are running. Same over and over.

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