Update creative cloud
Hello I am trying to update the creative cloud so I can download some programs from adobe. But every time I try to update it gives me this message Creative Cloud desktop failed to update.(Error code: 1) Contact Customer Support
I was seeing what is causing the error?
Thank you,
Chelsie
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
Similar Messages
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hello
I can not update creative cloud. Stuck at 2% with the following message: attempted connection to the server ...
I have a pc
pls help merestart your computer and retry.
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Can not update creative cloud, it keeps saying "Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support". Any ideas?
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?
Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors discovered to this discussion.
For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. -
On OSX when updating Creative Cloud I get an Error code: A12E1, How do I resolve this?
It's well known issue and all the greatest minds in Adobe working on it since August 2012
Check this thread.
http://forums.adobe.com/thread/1045283?start=0&tstart=0 -
When is Adobe going to fix the problem of updating Creative Cloud
Since September last year, updating Creative Cloud has been a problem.
Every time I try to update I receive a failure message. The "temporary" solution last September was to rename the Creative Cloud folder and try again.
This problem still exists, and requires a permanent fix.
Don RileyYou can file a CS6 bug report here:
http://www.adobe.com/go/wish
Adobe Creative Suite 6 FAQ
Under: "Upgrade eligibility, pricing, and purchasing options"
"Adobe will continue to make Creative Suite 6 available as a perpetual
software license, and will provide bug fixes and security updates
as necessary. All of the CS6 suite editions and individual products
continue to be available for purchase by Electronic Software Delivery
(ESD) on Adobe.com as well as through select retailers.
Volume licensing for these products is also available
through Adobe Authorized Resellers worldwide."
"We plan to sell Creative Suite 6 for use
on supported platforms indefinitely." -
Error 85 when trying to update Creative Cloud
Hi, I get the error code 85 when trying to update Creative Cloud. The download fails at 43%. I can't do anything else if I don't update first, from what I see. I just want to access the App tab to download the trial of Illustrator. I had already installed Creative Cloud and Flash. Why can't I skip the update and report it for later?
Hi Maxime,
If you are still having the issue. You can try reinstalling the Creative Cloud app using the Adobe Clean tool
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Make sure that you have the updated CC app installed and that you are logged in as an administrator. Which OS are you using? You don't to install the applications updates as it should launch.
https://creative.adobe.com/products/creative-cloud
Thanks
Scott -
Error code A12E1 while updating Creative Cloud
Hello,
The title of this topic says enough, I think. While updating Creative Cloud I get an error code A12E1. What is this and how can I fix this problem?
Thanks!Hi Niels Joormann,
Please follow these steps to fix this issue.
Please launch task manager and check whether any Adobe updater or Acrotry process is running. If yes please close them before you perform these steps.
Download and run Adobe Creative Cloud Cleaner Tool. You can download it from this Website
http://www.adobe.com/support/contact/cscleanertool.html
Once done please rename OOBE Folder to OOBE.old from the mentioned location.
C:\Program Files (x86)\Common Files\Adobe
Download and Install Creative Cloud Desktop App from this Location
https://creative.adobe.com/products/creative-cloud
If none of the above steps work then please create another Admin user Account and try to install Creative Cloud Desktop app there.
Please let us know if it helps.
Regards,
Abhijit -
Error 50 when i try to update creative cloud
When i try to update creative cloud ( for updating later lightroom) , I get error 50?
Hi Yvetot36,
Please refer to the following thread where this issue stands resolved:
Error code 50
Regards,
Sheena -
I am getting error 49 when tring to update Creative Cloud software. Please help!
I am getting error 49 when tring to update Creative Cloud software.
I'm getting this error too. It appears on all products. When I closedown and relaunch CC Desktop, all products show up to date.
PS is showing 14.0 x64.
I have tried a clean install of CC and also used the cleaner tool. Nothing has resolved the issue.
I am on Mac OSX 10.8.5.
Neil -
i am updating creative cloud but under apps tab says failed to load error please retry but still will not work
Hi philip,
You may try to follow the steps below:
1.Close the Creative Cloud application.
2.Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3.Delete the opm.db file.
4.Launch Creative Cloud.
Let us know if that helps,
Regards,
Rave -
"Updating Creative Cloud desktop" hung -- now what?
Was prompted this morning to update Creative Cloud desktop app (Window 7). Accepted and waited, then, when prompted, allowed installer to run as administrator. The green progress bar has been stuck at nearly done for about 30 minutes. I tried shutting down every other obvious running program to no avail. When I started the update, Google Chrome was open along with a couple of local apps.
Can I safely kill the "Adobe Installer" program with Windows Task Manager and then install the desktop app from the new copy of CreativeCloudSup-Up.exe file I downloaded this morning? Do I need to reboot before installing?
Edited to add the following:
No other Adobe apps (e.g., PS, LR, Reader) were running when I started the update.
Edit: corrected spelling
Thanks,
-- SamWhen I tried to kill the installed via Windows Task Manager, I was told that the program was waiting for input from me but there was no prompt so I killed the process mercilessly. When I tried to uninstall the application, I was told that another copy of it was running somewhere in memory. So I rebooted, uninstalled the app, installed afresh from this morning's "CreativeCloudSet_up.exe" file, logged in to my Adobe account, and all seems well.
Was not thrilled with the experience but, hey, it's working now.
-- Sam -
Receiving error updating creative cloud after firewall changes to our network.
Receiving error updating creative cloud after firewall changes to our network.
We have an end user that is trying to update through the creative cloud application. We have tried track down what is being blocked but have hit a dead end.
When the Creative Cloud Software tries to call out we are seeing a connection attempt to https://ops:443/ims/token/v1
I have researched and the only reference to IMS for Adobe I was able to locate was the IMSService. This appears to be an authentication service. The issue is that "ops" is not a valid domain.
This issue only appears to affect the Creative Cloud Software as I was able to update a test machine with Creative Cloud through the Adobe Application Manager.
The user's system and our test system are running OS X YosemiteHi There,
Can you please confirm if below links with ports combination are white listed on your firewall. Adobe creative cloud desktop app uses these ports only.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish -
Why did Photoshop dissapeared from list of updates after updating Creative Cloud?
Hi,
Seeking help for the following situation:
July 14, 2013 Creative Cloud on my PC is listing the following applications that need to be updated:
Dreamweaver, Flash Professional, Fireworks and Photoshop.
I updated Dreamweaver, Flash Professional and Fireworks.
I did not update Photoshop as I had run out of time and had to turn off my PC.
July 15, 2013. I start my PC and get notification that Creative Cloud has an update.
I updated Creative Cloud. Got error message that installation was not successful then try again and it was successful.
My problem: Photoshop is not listed any more as to be updated. What happened?
My app version: Photoshop CS6 Extended 13.1.2 x64
How to I contact some one at Adobe for help and support on this.
Right here?
Thanks in advance for any help.Hi Roger6,
If you are using PS CS6 version 13.1.2 then you are up to date with the latest update for Photoshop CS6 -- http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html
The main other update that it could have been was the Camera Raw update, it's possible that also downloaded and installed.
You could check your ACR (adobe camera raw) version to make sure it's the latest -- 8.1.
http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html#whydoesnt
What you're seeing with the CC application could be showing accurate information.
Let us know if you have further trouble,
regards
Pete -
How to cancel an updating Creative Cloud? I have not administrators rights on PC
How to cancel an updating Creative Cloud? I have not administrators rights on PC
Hi There,
You can try to end Creative Cloud process, chec kthe links below.
End a process - Windows Help
Activity Monitor: Quit a process
Thanks,
Atul Saini -
In March 2015, I downloaded Illustrator trail, few weeks later my employer purchased a 12 month prepaid membership card, loaded in the redeem code and had no problems, today I updated creative cloud and now illustrator is saying my trail is up! NO ACCESS
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium
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