Update Credit Card Information

I am trying to update my credit card information for my Creative Cloud plan, as I have switched banks. I have followed the instructions that Adobe has offered, but my account says that I no longer have a plan (I was paying month-to-month with a year contract.)
Please help!

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • TS3297 The balance in my account is $17 and change. The cost of the CD I was purchasing is $16.99. Why would a request be made for updated credit card information?

    I was attempting to purchase a music CD for $16.99 with an account balance of $17. and change. Why did iTunes Store request updated credit card information?

    Because you do not have enough to pay for the cd and the tax

  • Updating Credit Card information problem:

    For the past 26 days (4 days of CC remaining) I've tried updating my credit card information as I've received a new card from my bank. Now this shouldn't be a problem but every time I've followed the steps on the creative cloud website, I end up waiting 24 hours just to find out that the process has not worked. Through various phone calls and contact support chats I was told to phone my bank and see whether the problem is because I have blocks preventing me making payments to certain places. However, they then told me my card is fine, and has nothing that may stop making a payment, (the same as my first card which worked fine for 3 months).
    I then go through the very tedious process of updating my card information and waiting in the contact support chat system for someone to tell me the same thing, every single time. I really do not know what to do. I need CC for my current course at university, and with only 4 days left I don't want to be told to wait another 24 hours to see whether my payment has been accepted.
    The only thing I can think is different or odd is the fact that every time I update my information I am not asked to verify via password. Although on the walkthrough for updating credit card information it says this is the last step.
    If anyone can help me I would greatly appreciate it, this is truely my last option.
    - Jamie Robinson

    No, its the right one:  (email address used on the forums).  I didn't see it in my account either, but support said it did:
    Hi Rich,
    Thank you for contacting Adobe Customer Service.
    I am sorry about the inconveniences. The reder will take 24 hours to get processed. After 24 hours you will be able to download th
    e subscription.
    Please feel free to connect back on chat if you have any questions or concerns.
    Thank you.
    She posted the order number in the chat, but I closed it before I got a chance to save it.  The chat was CH93893782 if you happen to be able to get to it.

  • Can't update credit card information

    I have updated the credit card information for our cloud account multiple times over the last few days.  I have been on hold for almost 2 hours.  Chat is unavailable. 
    I have tried all the instructions, including clearing the cache and using different internet browsers.
    This needs to be addressed immediately.  I can't have my entire business negatively impacted by this anymore than it already has.
    Please someone get back to me.
    PS - I have been on hold for over two hours now.  Seriously, not appreciating this situation at all.

    Well.. I posted this in another thread. I am posting here as well so that ppl who face this issue can get some help.
    I had the same credit card processing issue. Called the Adobe Helpline in my country. Was able to speak to a CSE after spending some horrible minutes with the IVR. He too faced the same problem when tried to update my credit card details. He admitted that there is some internal issues in the website. Finally he did something else and said that the details are updated now (I am guessing that he used another internal channel / portal to update my payment details). Assured that the processing will take place in next 2 hours and there shouldnt be any issues after that.
    Here is the country specific helpline numbers
    http://helpx.adobe.com/x-productkb/policy-pricing/customer-alert-2.html
    Will update if there is any progress.

  • Family sharing update credit card information

    I am trying to update my credit card information because of expiration date.  Updated in my apple id (I am the organizer of the family sharing), but whenever I try or anyone else part of the family sharing plan tries to update or purchase anything I/we get the message "there is a billing problem, have the organizer update the billing information".  What else do I need to update to get this to work?

    Hi kathyfromcelina,
    I'm sorry to hear you are having these issues with your account. If the update to your billing information does not appear to have applied correctly, you may want to double-check the update steps as outlined in the following article:
    Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
    Regards,
    - Brenden

  • Unable to Update Credit Card Information

    Adobe sends me notice that credit card is expiring.
    Login to store/site to update credit card.
    No link or page on which to update credit card.
    How do I update credit card if there is nowhere to do it?

    1.- http://www.adobe.com
    2.- Click on 'My Adobe' (upper right corner underneath the search box)
    3.- Once you are in 'My Adobe' look under My Products and services and click on 'My subscriptions and services'
    4.- Find Creative Cloud membership and click on Active on the right side
    5.- A new pop-up window will come up and you can edit away just click on EDIT BILLING.
    or you can call Adobe's horrible customer service and hope they understand the reason you call about and all of this in the hope that you got thru after waiting for hours at a time, their number is 1-800-833-6687
    Good Luck

  • I recently moved and itunes store won't let me update credit card information

    I recently moved and Apple won't let me update my credit card and billing information!!  Can someone please help?!?!?

    I'm having a same issue, can't store my card information in the system. does anyone knows why?

  • How to update credit card information.

    I have been a Behance pro user for years. I need to update my credit card info. When navigated to the Adobe site, through the Behance site, I cannot find my payment options. When on Adobe, it does not display that I have any "Products"

    Hello - thanks for writing. Yes, I do see that you're paying for ProSite through Adobe, so you should be able to see that information and update it her: https://accounts.adobe.com/plans
    Do you see any information there? Let me know!

  • HT5570 How do I update credit card information

    I have a new credit card with a new number and when I try to update it keeps saying that the security code is wrong but it's not. What can I do?

    Hi,
    You may edit billing information of your subscription plan in Adobe.com. Under the account avatar, click on "My Subscription", it will take you to the Adobe.com store pages.
    Thanks,
    Wenlan

  • I can update credit card information

    I can update credit information on iTunes and apps

    Did you mean cannot....?
    If you are getting an error message due to payment information on credit card, change the payment method to 'None'
    Then you can enter new card info, or get iTunes gift card to use.

  • HT201303 update credit card information

    I have a new card and want to change it from the old one. It keeps asking me for the security code to verify the account. I don't have it anymore and can't get help by phone.

    Change your payment information to none on your iphone, goto settings > store  , tap on your apple ID , tap view account , tap payment type , change to none.
    This is all provided that you don't owe itunes any monies, if so then attach a credit card or itunes gift card and pay your arrears.
    Free app or paid app, you will not be able to use your apple id until you settle one of the above.

  • Cannot update credit card information

    I have been trying for two days to update the expiration date on my credit card, I keep getting "Your request is temporarily unable to be processed" I have restarted my computer, iTunes is updated, I have tried a different card, tried on my Mac desktop and iPad... help!

    Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • Im trying to update credit card information on candy crush but it want allow me to

    im trying to purchase credit on candy crush and when using my credit card it want let me , I keep getting an error message contact applesupport/.com/itunes/ww. 
    even tried to use a different credit card and got the same error message

    Contact iTune Support
    https://ssl.apple.com/emea/support/itunes/contact.html

  • TS3297 Where do I update credit card information?

    Where is iTunes account info updated on 4s iPhone?

    Tap on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and select View Apple ID on the popup and log into your account - one of the lines on the screen that you are taken to is Payment Information, which if you tap on should show your payment details. You can also do it on your computer's iTunes via the Store > View My Account menu option

  • HT2534 I cannot update my credit card information in manage my account

    I am trying to update credit card information in Manage my account but am having difficulties. Suggestions?

    we have moved and I am trying to update my new information on to my phone and it will not accept it??

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