Update Credit Card on Preorder

Question

 After spending more than 45 minutes on the phone, speaking to 8 different reps, and being ung up on twice, I've still been unable to update the credit card information on a preorder.
1.  Why can't I just do this online?  
2.  Why can't the Elite Plus representatives do this?
3.  Why can't ANY representative seem to do this?
4.  Why is it that the tiny department who seems to be able to handle this can't accept a call without disconnecting after 30 seconds?
5.  Why can't I easily get to a representative who can help?  The phone menu system is terible, and even talking to representatives, it still takes at least 3 tries to get to the right place.
I don't have hours to waste on the phone hoping someone might eventually get this right.  And frankly, being elite plus and therefore spending substantial amounts of money at Best Buy, I shoudn't have to.  I could just as easily spend those thousands of dollars at any number of your competitors.  

Answer 1

Hello dark54555,
It sounds like you hit a few roadblocks after calling our phone support team when trying to update your payment information on your pre-order. Placing an online order is meant to be a simple way to make sure you get your hands on what you want, so I apologize for any frustration you may have endured while trying to figure this out on your own.
While you should be able to modify your payment details online if we request an alternate form of payment, to my knowledge, the only way to change payment in any other scenario would be to call us at 1-888-Best Buy. This might be a good suggestion to post on our IdeaX board found here. Having said this, I understand you reached out to our Elite Plus team for assistance. Please know this team is solely dedicated to helping our Elite Plus customers with any My Best Buy questions they may have. They may have the answer for any other inquiries brought to their attention; however, they may need to partner with another department to assist you.
After pulling up your account using the information you provided when registering for the forum, I do see you spoke with a few different people regarding your request to update your payment information. As each department specializes in different areas, not all have the same access to systems as others, and this may require us to transfer you to another department. If the line should disconnect during this transfer, we should be making every attempt to reach back out to you, and I’m sorry if this wasn’t your experience and for any frustration this may have caused. Fortunately, I’m glad to see you reached our online support agent, Anthony, and with his help, we were able to successfully update your payment details on your pre-order last night.
If you have any further questions or concerns though, please don’t hesitate to let me know. I’ll be happy to help.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message