Update does not install, daily.

A month of "your update failed to install' messages interrupting daily use of my phone, I spent 5 hours today trying to fix a Samsung Galaxy 3. Fifty Five minutes at Verizon store and they put me on the phone with Verizon who then called Samsung. Samsung said that I needed to go see the Best Buy Samsung specialist. Got in the car, drove 30 minutes to Best Buy to be told the Samsung specialist just left for his hour long lunch break (I get 20 minutes - must be nice). I returned to be told that my device was reading it had a 'custom' root and that the warranty had been voided. When I said that I had no idea how anything could have been changed on my phone, they sent me back to Verizon saying they did it. In the car again then back in line at Verizon. Verizon said they did not and got on the phone again. Samsung said I need to mail them the phone, being without one for two weeks, and that there tech support (one that has better skills or equipment than the tech support they made me drive to?) would then look at my phone. If I had done something to void the warrenty their tech support would call me to tell me how much money I would need to spend in order to have updates download correctly. Five hours - no repair and the only offer for help was to hold my phone, that is still under warranty, held hostage. I am appalled and livid.

A month is too long to have failed updates, ellencav. I know you mentioned you have a Samsung Galaxy 3. Can you clarify if you have the Note 3 or galaxy S 3? Was a warranty replacement offered through Verizon tech support? This way, as long as you met the terms of the warranty, a replacement would be shipped to you and the defective device would be shipped back.
AndreaS_VZW
Follow us on Twitter @VZWSupport

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Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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Follow us on Twitter @VZWSupport

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