Update error from version 4.6.1 to 5.0 on BB 8900

hi there
I'm trying to update my BB 8900 from 4.6.1 to 5 but am getting some errors. I get as far as the available versions ( using IE9 ) and i select 5.0 Bundle 1682 and I get the following error
There was an error updating your software
This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, please visit www.blackberry.com/service.
Now I'm registered with BB. I have been using the desktop manager to try and update also but also getting errors.
I havent unplugged the battery, and the laptop I'm using is a vista machine 32bit with loads of hard drive and loads of ram. I dont know what i'm doing wrong, I thought or figured it should be a pretty easy process.
Also I have downloaded "8900M_PBr5.0.0_rel1682_PL5.2.0.104_A5.0.0.1036_Vodafone_Ireland" and ran this but still now update.
Any assistance is very much welcomed.
Thanks
Dez

Hey randomcrisis,
Do you currently have active data services on the BlackBerry device? The following article provides a posible cause for this error message: http://btsc.webapps.blackberry.com/btsc/KB19921
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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