Update Failed - Download Error - Contact Customer Support (49)

HELP - I can't DL PSCC (2014) or Extension Manager.

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
or
Error 49 https://forums.adobe.com/thread/1491394

Similar Messages

  • Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

    Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

    Hello Bradley,
    sometimes the "opm.db file" is the culprit. In this case you should delete it.
    But as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   and follow the prescribed sequence of operations
    If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
    Good luck!
    Hans-Günter

  • When I click on Apps in the Creative Cloud panel is days Download Error contact customer support

    When I click on Apps in the Creative Cloud panel is days Download Error contact customer support
    OS X 10.9.4
    3.4 GHz Intel Core i7
    16GB RAM 1333 MHz DDR3
    237" iMac

    I wish. Just this ambiguous msg.
    I've gone round and round their online support. Seems like it's all for specific apps. Can't find anything for the CC window itself.  Screen capture attached.
    Many thanks for your time!

  • Can't download AE, IT SAYS 'DOWNLOAD ERROR, CONTACT CUSTOMER SUPPORT 49

    i'm not able to download AE, IT SAYS 'DOWNLOAD ERROR, CONTACT CUSTOMER SUPPORT 49, can you a advise?

    you mean you can't install.
    did you download the installation file or are you using a disc?
    what ae version, is this part of a suite or stand-alone and what os?

  • All I get is message "Download Error" Contact customer support. That contact is apparently impossible!!!!!  Could be Mavericks 10.9.3. everything worked until recently.

    If I try to download anything now,  I get message "Download Error - Contact customer support."  I have Mavericks 10.9.3 on my Mac.  Up till recently I had downloaded Photoshop and Illustrator and Lightroom 5.  Now I am getting nothing for my money.  Rostov

    Rostov please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

  • Download Error - contact customer support

    I'm getting the following error - any ideas what to do please?
    Regards
    George

    Hi Olwog51,
    Please refer the solution given in the following user thread.
    Creative Cloud - Download error - stubborn error
    Hope this helps.
    Thanks,
    Sumit Singh

  • Within my desktop apps panel all i'm getting is 'Download Error, contact customer support'.

    I've already tried shutting down and re-installing.

    Son of Ralph please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.  The steps are beneficial regardless on if you are receiving an error number or not.

  • When I click on the apps tag in creative live, I get the message download error contact customer support click help which led me here

    Hi What should I do next?

    Hi,
    I will assume that you're on MAC ,go to :
    /Users/[user name]/Library/Application Support/
    Select Adobe folder and click "CMD + I "
    Gave read and write permissions to all users .
    Click on the gear at the bottom and apply the changes to included items .
    Retry .

  • There was a problem updating InDesign CC For more information see the specific error below.  Update Failed Download error.  Press Retry to try again or contact customer support.(49)

    Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
    The following occurs, ad nauseam:
    There was a problem updating InDesign CC
    For more information see the specific error below.
    Update Failed
    Download error.  Press Retry to try again or contact customer support.(49)
    Here's the crux of my frustration:
    (1) Customer Service is NOT contact-able, to receive LIVE help.
    (2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
    Therefore, the real question:
    Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
    Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
    ===========================================================
    UPDATE:
    Here is a way in which I think I was able to "update" my InDesign CC application:
    (1) Sign-In to your Adobe Account
    https://www.adobe.com/
    (2) Click on the MENU icon
    (3) Click on the product InDesign icon
    Your browser should display the page for Adobe InDesign CC
    https://www.adobe.com/products/indesign.html?promoid=KLXLU
    (4) Click on the Download icon,
    Your browser should now display the page to download InDesign,
    https://creative.adobe.com/products/download/indesign
    (5) a Pop-Up window should open, and display:
      Launch Application
      This link needs to be opened with an application.
    with the first option to select being the CreativeCloud(URIHandler)
    (5) Select this application and click OK.
    What happened when I followed steps (1) thorugh (5) is that:
    (a) InDesign CC(2014) was installed,
    (b) InDesign CC, updated, and then
    (c) InDesign CC(2014), also updated.
    Why this all worked, is a mystery to me.
    Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
    A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
    I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
    FURTHER INFO:  I may have neglected to list some important info ... OS:  Windows 8.1 Pro with Media Center, 64-bit
    Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
    Will keep y'all posted!
    Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

    Jackdan error 49 indicates the installer was unable to access a critical file or directory.  You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

  • Extension manager CC update failed download error retry (49)

    Trying to update extension manager CC. get an update failed - download error retry (49). Have retried several times without success

    Ggarbeck10 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve error 49.

  • I have tried repeatedly to download the CC update and keep getting "contact customer support" message- this has gone on for over a week.

    I cannot get the CC update to install- it has stopped midway for over a week and says contact customer support. I don't have problems with anything else downloading. Any ideas?

    Kittymarimba123 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application?

  • Update failed download error

    update failed when i click retry, nothing but download error message

    Without system information and otehr details nobody can say anything.
    Mylenium

  • Download Error, contact customer service.

    Hi guys,
    I'm using Maverick 10.9.3 and I'm having issues with my Adobe Cloud, I tried updating InDesign yesterday and it didn't work saying that my InDesign program was still open even though it was closed.
    It repeatedly told me that the Program was still running even when it wasn't and when I tried to close the error message it decided to keep popping up over and over again after I would close the message.
    See the screenshot below, I have no idea what the actual error is.
    Please help!
    -Brikken

    Brikks45 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

  • Photoshop CS5 update fails "download error, try again later"; I have tried many times over the past 6 weeks

    Windows 7, Adobe update icon launches Updater, always fails.  No other Internet access issues, how can I get the Photoshop updates?

    Try
    Direct Updates
    https://www.adobe.com/downloads/updates/

  • I am getting an Update failed error and I have tried clicking Retry to no avail... it tells me to contact customer support. What can I do to correct this and get the update?

    The message I got is "UPDATE FAILED - download error. Press Retry to try again or contact customer support" I have pressed the retry button a few times but the update on continues to fail and I get the same message. What will repair this issue?

    update manually:
    pre cc updates:  http://www.adobe.com/downloads/updates/
    cc updates:  http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html
    cc 2014 updates:  win (http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html) / mac (http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html)

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