Update Failed. Illustrator CC. How do I solve this.

I keep getting this message no matter how many times I press retry. Please help.

I've had the same error for days. Uninstalled, re-installed, 2X, bought a brand new video card because that was "Maybe" an issue, turned every virus protection off, enabled the "invisible" administrator account as they suggest (that's bogus) and NOTHING works. I've heard from support ONLY on Twitter and it went nowhere. They were supposed to contact me DAYS ago.
So... good luck. I hope you find a resolution so I can fix this CC mess on my end too.

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