Update failed Ipod Touch locked on USB Connetion screen
32 GB iPod touch failed to update to lates software. All I get on the iPod screen is the iTunes logo with the USB cord. Tried to reset by holding down "Home" button and Power button. Screen starts with apple logo for 4 seconds, flashes white, then goes back to apple logo. When released comes backup with iTunes logo and USB cord on screen again.
Any Suggestions?
So you tried recovery mode using the exact instructions in the Apple support document above?
How about connecting the device to iTunes in DFU mode?
http://www.iclarified.com/entry/index.php?enid=1034
B-rock
Similar Messages
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IPod touch stuck on USB connect screen but not recognized by iTunes
I downloaded the update for my iPod via iTunes but when the update attempted to install on the iPod, I received a message that the update failed. Now, my iPod is stuck on the USB connect screen (with the image of a cord below an arrow pointing to the iTunes logo). Every other thread says to connect to iTunes and attempt to reset the device (off and home button for several seconds) so I can restore it through iTunes, but even if I do that, it fails to connect to iTunes. Last time I had problems connecting to iTunes I downloaded the update through the iPod itself but seeing as I can't get off the USB connect screen, downloading it from the iPod is impossible. How can I get my iPod working again? Either getting it off the frozen screen so I can download the update, or getting my computer to recognize it so I can restore? Last time it wouldn't connect to iTunes (when it wasn't frozen) the computer still recognized it but now it does not. (I'm on a Windows 8 laptop)
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Ipod touch stuck in USB- Itunes screen
I just got this iPod from my sister for school. So I was downloading Itunes and I was putting some pictures on it. Then the next time I tried to connect it to my computer it kept saying something like "iPod could not be connected to computer please reset settings" so I hit restore in Itunes. The a get a message like this "Your iPod could not be restored." I look at my iPod and notice that it has the itunes logo with a usb cord pointing towards it, and that's it. Mind you, my iPod was plugged into the computer the whole time and it said it recognized my ipod before the update, but now, it doesn't. So basically, I just have a piece of **** ipod that will not work. Awesome. My itunes library is working great, and I even downloaded the latest version (I think it was 10.6.1) but I had already 10.6 before I did any of this, since I just recently downloaded itunes to my laptop. So my itunes is up to date. Itunes will not recognize the iPod at all, but when I plug the usb cord, my laptop makes a noise and that's about it. My computer does not show up any device being plugged in, so nothing recognizes the ipod. I've already scanned through most of the discussion and cannot find a solution. I've already tried the DFU method, which I can't even do that since the screen stays the same, no matter what. It's basically stuck on the itunes/usb screen. If I hold the power button down, it will make the screen go black, but then it will start back up if I press it again, so it's like not even shutting down. I've been to:
>>>http://support.apple.com/kb/TS1538
>>>http://www.apple.com/support/ipodtouch/assistant/itunes/#section_2
>>>https://discussions.apple.com/thread/3948850?start=0&tstart=0
>>>http://www.pocketables.com/forum/showthread.php?t=566
>>>http://support.apple.com/kb/HT1808
>>>https://discussions.apple.com/thread/3938636?start=0&tstart=0
>>>http://support.apple.com/kb/HT1414
And yet, my device still will not work. It is stuck on that screen, my laptop won't recoginze the device, iTunes won't recognize the device, and I'm out school resource... So yeah, help???Unless iTunes sees the iPod when connected on another computer, it is time for an appointment at the Genius Bar of an Apple store. I do not know of anything else to try.
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Frozen iPod touch - iTunes to USB cable screen
Can anybody help?? Ive tried all the advise I can find on the net and cant get through this screen. When connected to my comuter, the new hardware found box is generated, but there is no communication possible between the two devices.
Ive tried to connect on other comuters and the same happens.
HELP!!Start with this article - http://support.apple.com/kb/HT1808
It also sounds like you are having a problem with the Apple Mobile device driver - see this article - http://support.apple.com/kb/TS1567
And finally, if you need to, remove and install iTunes again. See this article -
http://support.apple.com/kb/HT1923 (Vista)
http://support.apple.com/kb/HT1925 (XP) -
I have just tried to update my ipod touch and the update failed but it has locked my ipod. All I get is a picture of the itunes logo and the usb lead. I am unable to get the ipod to move and I don't know what to do. I think I should be recompenced by Apple if I have to pay to get it fixed!
The logo is saying connect it to your computer with iTunes installed on the computer. I assume when yo do this that the iPod is not seen in iTunes. to make iTunes appear try:
- Resetting the iPod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Place the iPod in recovery mode. See:
iPhone and iPod touch: Unable to update or restore
- Place the iPod in DFU mode:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If the iPod appears in iTunes restore the iPOd. If not I would make an appointment at the Genius Bar of an Apple store. -
Tried to update ipod Touch 4th Generation, Update Failed, iPod won't work
So less than twenty minutes ago I tried to update my iPod touch, knowing it had been asking this for a few days. The update failed, as as of now my iPod Touch is stuck on the picture of the iPod cable with an arrow pointing at the iTunes symbol. I've tried holding the two buttons to force it to shut off, it does- when I turn it on I get the apple logo so I know it turned on, only to get it again. When plugged into my computer, it is not recognized by anything. Going to Computer it doesn't see it as plugged in, and on iTunes nothing comes up with connected objects. This happened to me once in the past and I had to go to the Apple Store to have it fixed... can anyone tell me what to do so I don't have to go to them, or am I gonna have to take some time and drive over to have them take a look at it? Also, when removing my iPod from the computer, i get the sound that you get when you remove something from your computer, meaning it knows it's plugged in, just not reading it for some reason.
Thank you very much to anyone that can help!
If this is posted in the wrong area, this is my first loggin- sorry if I screwed up, mind telling me if I did?
Message was edited by: ShadowSora94iPod Touch 4G 32GB. I had same problem when I tried updating iOS; iTunes says restoring iPod, but after a while gives error 1603. I tried all suggestions from support: recovery mode, other USB ports, disconnect all other devices, uninstall and reinstall apple s/w and drivers, disable all other services using msconfig, confirm USB are 2.0, re-download updated software, reboot computer, name it! I finally installed iTunes on old Dell Inspiron P4 running XP, plugged iPod in it and device got recovered immediately! Put it back in Win7 computer and performed backup restore. Everything is back as it was. I have no idea what prevents s/w update on main computer. I realized I never get "waiting for iPod" message during attempt to restore, while I do on old Dell. I wonder what triggers this message.
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I was updating my iPod Touch 5 iOS from Ver 7.0.3 to Ver 7.0.4 and myiPod locked up. I can not reset or restore the unit. The only thing it will do is show me a graphic of thr lightning cable facing up to an arrow and then to a circular blue iTunes icon. I interpert this to mean "connect the iPod to my computer thru the USB cable while iTunes is running. I do this and nothing changes. Total lock up. Any ideas?
Thanks.
Stroke72You need to restore the iPod...
http://support.apple.com/kb/HT1414
http://support.apple.com/kb/HT1808 -
When I was updating my ipod touch 4g 8g 4.3.3 the USB came out and now it just shows connect to itunes and when i try to update it comes with error 6. I do all of the help things and nothing happoned
First see if placing the iPod in Recovery Mode will allow a restore.
Next try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If not successful then time for an appointment at the Genius Bar of an Apple store. You are not alone with this problem. -
My IPOD Touch initially had a white screen. I tried correcting this by restoring default settings via ITunes. The Restore Failed with error 1602 and now the IPOD touch is completely dead. It will not power on or respond when I plug it into my PC via USB. I get an error on my PC stating that device attached to USB port is not recognizable. Can anyone help?
Error 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Above from:
http://support.apple.com/kb/TS3694 -
so i was updating my ipod touch (4g) to ios 6 and i needed to stop it in the middle of updating. so i held the home button and the lock button at the same time for it to restart. It started turning on with the apple symbol and then the screen went white. I kept trying to do the same thing but it wouldnt work. Eace time i did that the screen was a different color. I was yellow/white at one point, blue at another time and sometimes the color behind the apple symbol. It got really HOT and i just let it die. When it was dead i put it on a charger. once it got charged up it started turning on with the apple symbol. then it turned white again and then restarted without me touching anything. When it restarted it turned the blue again. i took it off the charger immediantly because i didnt want it getting as hot as it was before. ive tried every way i know how to fix it but not putting it in the computer because i dont want it to ruin the computer. Please help because i really dont want to get a new ipod. Ive read a lot about how to fix it here on apple but there all the same answer and it still doesnt work. Please respond ASAP! thank you! i could really use your help right now!
First see if placing the iPod in Recovery Mode will allow a restore.
Next try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If not successful then time for an appointment at the Genius Bar of an Apple store. You are not alone with this problem. -
After recent itunes update my ipod touch 4 is not syncing properly...I got error message twice "ipod failed to sync properly because connection was lost, please try again"... it continued acting weird, now when i click on "sync now" it says preparing to sync, it goes through steps quickly says sync finished but it doesnt update.. can anyone help?
There's a good guide here on how to roll back to 10.7 https://discussions.apple.com/thread/4559563?tstart=0
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I was updating my ipod touch to iso 6.1 (i think) and when my ipod restarted after the update it froze on the loading bar so i held the lock and home buttons down to restart my ipod it showed the apple logo for a few seconds then the screen went random colours. I tried to let the battery drain then plug it into the computer but it doesen't recognize it when i connect it.
Please help!!!Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I can't update my iPod Touch software. It fails at 777 mb of 778mb saying download has timed out. Computer settings and broadband connections are fine. Help please!
Disable or turn off all firewall and anti-virus software and try the download again.
Stedman -
When updating my ipod touch, it crashed.
When I tried to update my iPod touch today, it crashed in the middle of it somewhere (there is a backup file of at least part of it). It told me I would need to Restore. Restore failed ... so I went to support and followed all the instructions. Updated computer software (twice), disconnected all USB, restarted computer and iPod more than once, tried a different USB port ....
My computer (iTunes) does not recognize that my iPod is plugged in. My iPod has only one screen ... picture to plug into iTunes.
Not concerned about losing any data at this point ... just want my iPod back.
What can I do?If you have tried all of the steps mentioned in support pages then there is nothing you can do except send it back to apple, why they wont acknowledge this as a now very common error I dont know but it is, I got my first Ipod on Sunday just gone plugged it in bang same error you have and none of the advice helps, it just wastes your time...Get on to apple and send it back for repair
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I updated my iPod touch 4th generation from the latest iOS 4 update (i think maybe iOS 4.3.5 or something like that) to iOS 5.1.1. I updated to iOS 5.1.1 on a Windows XP Home Edition with the Service Pack 3 installed on the Windows XP (which I believe is the latest version). After updating, I unplugged my iPod from the computer. I saw that all my photos and videos were on my iPod, but there were no apps. A window popped up and told me to enter a passcode for my iPod. I entered a passcode. I then locked my iPod and entered what I thought to be the correct passcode, but my iPod remained unlocked. Desperate, I tried many passcodes with failure. After a while, my iPod became disabled for a long time. I decided to reset my iPod. After I reseted it, I chose to reset from my earlier back up. After reseting, my computer loaded on all my apps. But, when I started using my iPod, I realized all my photos, videos, music, app data (like game saves and high scores), etc. were gone! I have no idea what to do and I am very stressed about this! SOMEONE PLEASE HELP ME GET ALL MY STUFF BACK!!!!!!
Go to iTunea>Preferences>Devices and see if there is a backupright at the time you did the update. Then try restoring from that backup. If the apps are in your iTunes library, any app data will be restored to the iPod.
When restoring from an iOS 4 (or later) backup, if the device had a passcode set, iTunes will ask if you want to set a passcode (and remind you that you had protected your device with a passcode). iTunes will not ask you to set a passcode when restoring from iOS 3.x and prior backups.
Therefore, remembe the passcode that you enter this time.
It appears that if you restore from a backup, that backup is not subseqyently overwritten by the next backup.
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