Update failed. Now iTunes won't recognize iPhone.
I connected my iPhone 4s to my computer, and iTunes prompted me to update my iphone. I initiated the update and awhile later the update failed and now my phone only shows a picture of the phone's cable with an arrow pointing to the iTunes logo. Whenever I plug it in, iTunes does not recognize it. I have gone throught the basic fixes suggested, but the issue remains. I have completely uninstalled and reinstalled iTunes, I have restarted Apple Mobile Support, I have reinstalled the Apple Mobile Device USB Driver. I don't know what else to do.
I am using Windows 7.
I really wasn't sure what on my computer was causing the problem, but I just used another computer whose iTunes recognized my phone, was able to restore it to factory settings, and then my computer's iTunes recognized it once it was no longer in recovery mode, and I was able to return my iphone to normal with a previous backup.
Thanks for trying to help.
Similar Messages
-
Updated 2.2.1 - Now iTunes won't recognize iPhone (and iPhone won't work)
I had this happen last time I did an update too, but that was fixed by going into my control panel and starting my apple mobile device - I checked and this time all is running. I can't use my iPhone and iTunes won't show it's connected even though it is (so can't restore, etc. since it won't recognize the device). I've tried closing out of iTunes and re-connecting the phone - nothing. I'm on PC using 2003 Microsoft software.
Thanks for any insight.Sorry, gave the wrong PC info. I'm on XP Professional, version 2002, service pack 3.
Please help! -
I have tried every step in the trouble-shooting list, and nothing helps. What should I do?
I am having this same issue. I have avoided updating it for months and now that I finally did this is what happens!! My Ipod goes into charge mode, but then as soon as iTunes opens up to sync it says it knows there is an ipod connected but does not recognize it and it will stop charging and just go to the main screen that comes up when you turn ipod on. I even tried Uninstalling and reinstalling like it says and that doesn't work. When I uninstall it, it will let my ipod charge when I connect it to computer. But as soon as I install iTunes again and try to connect it, it tells me the same thing. Now I know why I never update to newer versions, so angry right now. Apple needs to fix this problem cause I've had my ipod for less than a year!!
-
I upgraded from leopard to snow leopard. now iTunes won't recognize my iphone, and the upgrading the software keeps crashing.. help!!
Mountain Lion is OS X 10.8
10.6 was called Snow Leopard.
To use iTunes 10.7 the following is required:
Macintosh System Requirements
Mac computer with an Intel Core processor and 512MB of RAM
OS X version 10.6.8 or later
Safari 4.0.3 or later
400MB of available disk space
Broadband Internet connection to use the iTunes Store
Do you use iTunes Match?
That way all of your songs would be matched with the master song on the iTunes servers independently of iTunes on your Mac or PC...
Look here for further information: http://www.apple.com/itunes/itunes-match/ -
I just upgraded macbook to SnowLeopard 10.6.3 and now itunes won't recognize my iphone. I tried turning everything off and restarting. I have the latest version of itunes. If I have to reset the phone (and ipod touch), what does that mean? Will I lose anything? How long will it take? thanks
Start iTunes. Make sure you really are running the version you think you are. Sometimes people end up with two copies, different versions.
Mac OS X v10.6: iOS device not recognized in iTunes after restart - http://support.apple.com/kb/TS3540
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X - http://support.apple.com/kb/TS1591
Troubleshooting iTunes installation on Mac OS X - http://support.apple.com/kb/HT2311 - read section on Opening iTunes for information about running multiple copies of iTunes.
You say you are running Snow Leopard 10.6.3. That version will not run the latest iTunes which requires 10.6.8 If you need iTunes 10.7 you have to be running 10.6.8
Mac OS X 10.6.8 Update Combo v.1.1 - http://support.apple.com/kb/DL1399
Message was edited by: Limnos -
Tried restoring my iPhone 4s iTunes said it couldn't restore it and now iTunes won't recognize it and the screen is frozen on the plug into iTunes message
iOS: Unable to update or restore
-
I had to reformat my computer and now itunes won't recognize my iphone. How can I fix this?
iOS: Device not recognized in iTunes for Mac OS X
iOS: Device not recognized in iTunes for Windows -
updated itunes to 11.3 on win 7 but had problems. so reinstalled itunes 11.2 but now itunes won't recognize or sync my touch 3 with 5.1. did all the recommended fixes, appears have correct driver, all necessary itunes programs, etc. still won't work. help!
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Tryed to update my iphone4s, the update fail, now itunes can not see my phone
tried to update my iphone4s, the update fail, now iTunes can not see my phone
Hi kjpservices,
So it sounds as if your iPhone does not appear in iTune after a failed update to iOS, is that right? In order to get it back into iTunes you will want to use one of these articles, depending on what kind of computer you have -
For a Windows PC, use this -
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If you are using a Mac, use this -
iOS: Device not recognized in iTunes for OS X
http://support.apple.com/kb/TS1591
Once you get ths iPhone back into iTunes, try the update again. If it fails, post back and we can continue troubleshooting from there.
Thanks for using Apple Support Communities.
Best,
Brett L -
I changed the drive letter on my iPod and now iTunes won't recognize it!
Help please! I contacted an Apple associate and they told me to change the drive letter of my iPod in My Computer. I did that and now iTunes won't recognize my iPod at all and I can't change the drive letter back to the original one. What do I do?
Try Resetting Your iPod while it's connected to the computer.
Hold down the Menu and Select buttons until you see the Apple logo (or Menu & Play/Pause in older models).
This will often get it recognized. It may take several attempts.
Try closing and re-starting iTunes. There have been cases where iTunes refuses to see an iPod, but after re-starting, it works again.
Also try re-booting the entire computer. Especially if the PC has been operating for a long time &/or many programs have been opened and closed, repeatedly.
Other USB connected peripherals may be the cause as well. Try removing all connected USB items and attaching the iPod. If you have a USB keyboard, it may be worth a try using the adapter to convert it to non-USB. If the iPod connects, continue plugging things back in until you have the problem return. You may have then isolated the issue. Sometimes it could be a printer, camera, Flash Card reader, or other attached device causing a conflict. -
I did some upgrades to my computer and now itunes won't recognize or sync to my ipod
I did some upgrades to my computer and now itunes won't recognize or sync my ipod.
iOS: Device not recognized in iTunes for Mac OS X
iOS: Device not recognized in iTunes for Windows -
I deleted something off finder now itunes won't recognize device
i deleted a file off itunes and now itunes won't recognize them what should i do??
Without you telling ua the name of the file you delete there isn't much we can do to help you.
If you don't know the name of the file, your only alternative would be to take it to the Apple Store and ask them to fix,
Allan -
I ran an itunes update, but now itunes won't open as it says it hasn't been installed correctly. How do I reinstall it?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
ITunes won't recognize iPhone 5 after I attempted to download iOS 7
I tried to download iOS 7 and I got an error message and iTunes said the update failed. Since that moment, my phone has shown the iTunes logo with the cable, prompting me to plug my phone into my computer and sync it with iTunes. Conveniently enough however, iTunes won't recognize my iPhone when I plug it in, but it will recognize my iPod touch when I plug that in to the computer. I have restarted my computer, reinstalled iTunes numerous times and yet nothing has worked. So essentially I have no ability to restore my phone and no ability access it in any way shape or form.....any help?!
What version of iTunes are you running?
Allan -
Itunes won't recognize Iphone but device still charges
Today, I had my Iphone 5c replaced after having issues with the software on my previous iphone 5c. I'm trying to put the data that was on my previous phone back onto my new replacement but Itunes won't recognize my device. I have tried getting the data back on my phone using Icloud but the backup data that is for my Iphone can't be selected as the backup data requires software that is ios 7.1 or later (or something like that). I have selected the option of "set up as new iphone" and just downloaded the software update but I don't know how to get back to the screen that shows the icloud backups.
I have also tried all the recommended things for when the device cannot be detected with itunes (ex. reinstalling itunes, restarting apple mobile device support< ect.)
If you can help with how I can get my itunes to recognize my iphone or how i can set up with icloud after selecting "set up as new iphone" that would be greatSet the phone up as a new phone. Then update the iOS to 7.1. After the update is complete restore your phone from your backup.
Maybe you are looking for
-
Safari crashes every time I attempt to attach a file to an email through gmail.
I am trying to send some emails for school and need to be able to attach files and pictures. Every time I try to attach something to an email, Safari immediately crashes. This is the report: Process: WebProcess [567] Path: /System/
-
HP Laserjet 4100 PCL 5E keeps "phoning home" and tying up our ISDN line
We have a couple of HP Laserjet 4100 printers that connect to the hospital via an ISDN line (can't upgrade at this time as that is all that is available at that location) and which we pay for by the minute (not much but still by the minute). The pr
-
Is it possible to import and export dump between oracle 9 and oracle 11?
Is it possible to import and export dump between oracle 9 and oracle 11? Source DB : Oracle 11g(unix0 Oracle client : Oracle 9(Windows) Export import utility : Oracle 9's Destination DB : oracle 9
-
how do i change my security questions if i dont remember them, how do i change my security questions if i dont remember them
-
Vista - WRT54G Wireless Router Problem
I'm sure your all tired of answering this question or variations of, but here we go. I have a WRT54G V.6 wireless router running a hard wired pretty new Hp Pavallion With Vista Home premium. It's running an AMD Athlon 64 X2 Dual Core 5000+- 2.60 GHz