Update failed now phone showing red itunes logo and a picture of a phone cord
While I was doing and update through itunes, it failed. Now my phone is displaying a red itunes logo and a picture of a phone cord. I turned it off and back on and it is still there. Itunes, on my laptop, says "Itunes has detected an iphone in recovery mode. You must restore this iohone before it can be used with itunes." When I click ok it want to resore to factory settings
Yes, that's correct. You must restore it using iTunes. After restoring you can restore your backup from iTunes or iCloud.
Similar Messages
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I Downloaded ios6on my ipad2 and it totally wiped it. It now shows the iTunes logo and a USB cord. What do I do to get my information back and why did this happen?
The phone is in recovery mode. See this support document for instructions on what to do. http://support.apple.com/kb/HT1808
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It is asking me to restore my phone, won't that wipe out everything I have on my phone?
Yes it will but you can get rid of the screen not to worry. Go ahead and hold down the power button and the home button for 15 seconds(roughly). This will reboot your phone and when it boots up again it should be gone if your firmware isnt corrupted in someway. Hope this helps
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I just did the update for my apple TV and it got halfway through the update the TV screen showed a itunes logo and a plug in cord and wouldnt respond. I unplugged it and plugged it into my computer to try and restore it and now I can get audio but no vide
DFU mode? How do I do that? So far the only thing I can do is hold down both buttons to power it on and nothing is on the screen and it wont reconize on my computer....
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My iphone went blank and when I plugged it into outlet the screen shows the itunes logo and a picture of what looks like the charger. I tried to reset it and it does not respond. Can anyone help?
That screen means it has gone into recovery mode. You need to connect to a computer running iTunes by following the instructions in http://support.apple.com/kb/HT1808 for the procedure of recovery mode connection.
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HT4528 My phones shows the itune logo and ubs cord
I cannot get my phone to turn on. The face shows the iTunes logo and a ubs cord
It is showing you that you need to connect the iPhone to your computer and restore using iTunes on your computer.
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What do I do when I have done the update for IOS 6 on my iPad and it gives my a blue iTunes logo and picture of a power cord?
http://support.apple.com/kb/HT1808
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I started the newest update on my iphone4 this morning and did a hard reset before it completed. Now my phone is locked, displaying the itunes and plug-in symbols. How do I get my phone back?
The iPhone is telling you it is in recovery mode. Connect it to your computer and restore in iTunes
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The phone is stuck on that screen once it is turned on and then turns itself right back off. Unfortunately it doesn't appear the phone was backed up on Icloud. The software update came through on my settings and I performed the update, ever since I have lost over a year and a half of information, pictures etc. Any ideas at all would be appreciated.
If you have not set up iCloud backup or backed up using iTunes, all data on the phone was lost once it entered recovery mode.
Your only option is to restore it and start new.
~Lyssa -
The first thing happened was an apple logo blinking on and off. tried pressing home and power button together then now it shows an iTunes logo and usb cord. Please help me!
shut down the phone first.
hold the Home button and then connect it to iTunes, keep pressing the home key till the time you see a message on iTunes saying 'itunes has detected a device in recovery mode' click ok a,release home key and click on Restore -
the new 8.2 update has left me with a red itunes logo and a charger end on the screen, i cannot use the phone at all, please help
Your phone is in recovery mode; connect it to a computer and use iTunes to restore it.
~Lyssa -
After updating my Iphone 4s to os 7.1.1 from 7.1 over the air, my phone went into recovery mode. Yet when I try to restore it with Itunes on my windows 7 laptop it says the network connection has been reset. Make sure your network settings are correct and your network is active, or try again later. My phone has the itunes logo and charger symbol on it, as well as an arrow pointing at the Itunes logo. After holding the sleep button down or even doing the hard reset the same screen comes up on my phone regardless of whether it is plugged in or not to my computer. I have turned my computer off and on again. It is plugged in and charging as it's battery life is very short. I also reset my modem and the same error message pops up. The only option on my computer when my phone is plugged in is to restore it. My firewall also allows Itunes through it. I have literally tried everything I know being someone who knows very little about technology. I also do not want to hear about how the update worked for other people. My phone has been in recovery mode for 5 hours at least now so it will just make me more frustrated if a bunch of people post about how the update worked for them.
Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
kevinpowell1 wrote:
how can i get it out of recovery mode?
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
I just updated my Ipad to I0S 7.02 like it asked me too. Now i have a black screen Itunes logo and a picture of the plug in cord. I can't get to my home screen. What happened?
You are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost. -
I updated my ipod touch 5th gen to iOS 8.2 and left it but when I got back it was in recovery mode with a red iTunes logo and I plugged it into my computer to reset my ipod and it wouldn't do it what do I do?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My iPad was disconnected during upgrade. I've tried restoring and resetting. I just did an iPad erase in "find my iphone" and it still shows the itunes logo and the fire-wire cable on the screen with an arrow. It's currently plugged into my computer. How do I remedy this?
Unable to update or restore
http://support.apple.com/kb/HT1808?viewlocale=en_US
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