Update Failed: Please close all instances of Adobe Application Manager to continue

I check AAM in Activity Monitor. There's no AAM process. Who has any ideas of this issue? I manually download the install package. Run installer still pop up this kind of warning.

Hey,
Please try to reinstall Application Manager:
Windows:http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Macintosh: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Hope it helps!

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Update Failed - You are already running the Adobe Application Manager....

I'm on Mac OS 10.8.4. When I try to update InDesign CC to the latest version, the Adobe Application Manager launches and give me the following error:
Update Failed
Updates could not be applied
You are already running the Adobe Application Manager. Please close all instances of Adobe Application Manager before applying updates.
So, I quit the AAM, verify that it's not running in Activity Monitor and relaunch it... to get the same error message. I haven't found a solution online, so I'm hoping someone can help me get past this.

Rfahl have you tried rebooting and then applying the update again? If so, and you still receive the same error, then you may want to try installing the update in Safe Boot mode. You can find more details for starting up in Safe Boot at OS X Lion: Start up in safe mode - http://support.apple.com/kb/PH4373.

Error on updating Photoshop CC 2014 -- Quit all instances of Adobe Application Manager

Hi,
I've been trying to update my Photoshop and Illustrator CC 2014, but the updates fail with a message that tells me to quit all instances of the Adobe Application Manger. The only problem is when I go into my activity monitor, I don't see that process running at all.
I'm running on a MacBook Pro, OSX 10.9.5, and Adobe CC 1.8.0.447
Thanks for any help you can provide!

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Installation Progress "please close all of the following applications to continue: "firefoxselfrepai

Installation Progress "please close all of the following applications to continue: firefoxselfrepai"
I do not have this application on my computer. I tried "force quit" and it does not show up as an open application. It will not allow me to complete the installation. I am stuck.

restart you computer and try installing before opening firefox (or doing anything else).
if that fails, attach a screenshot of the error message.

My Bridge CC opens in a locked mode - I cannot make any changes (dump cache) - it says "other instances of Adobe Application Manager are running, which must be closed." I have to force quit Bridge to get out of it. I tried to uninstall Bridge and re-insta

My Bridge CC opens in a locked mode - I cannot make any changes (dump cache) - it says "other instances of Adobe Application Manager are running, which must be closed." I have to force quit Bridge to get out of it. I tried to uninstall Bridge and re-install it but it did the same thing. Any ideas where to go next?
The fact that I uninstalled Bridge and reloaded it has me concerned as to what to do next.?

You need to force quit all other (real or fake) instances of the Application Manager. Instructions differ between Mac or Win.
A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Update Failed - You are already running Adobe Applications Manager. Please close all instances ....

Okay, I get the following screen every time I try to apply updates.
I can't find any reference to Adobe Applications Manager anywhere, so I can't stop any of the instances from running.
The message directs me to Customer support, but this message is not in any of the forums that I can find.
Anyone know how to fix this?
Thanks,
Barry

Terminate the AAM processes:
Working with your Operating System’s Tools
Mylenium

Update problems with Premiere Pro and AAM (Adobe Applications Manager)

I am using Premiere Pro CS6 via a Creative Cloud subscription and am having a problem. AAM (Adobe Application Manager) says that Premiere Pro needs updating to 6.0.1 but if I run Premiere Pro and check it's version, it says it already is 6.0.1 - so how would AAM fail to understand that PP is at 6.0.1 when PP knows that it is already there??
So guess the real question is what does AAM use to decide what version the different apps are at and then tell you which updates you need to install? And how might it have gotten confused?
And most of all, how to "un-confuse" AAM?
Please don't suggest uninstalling PP - because with CC and AAM, then you have to re-download the entire app once again from inside AAM - it doesn't keep the install media around after it has installed it, but insists on downloading the same version yet again, and taking another hour or two to get back to where it was the last time it downloaded the app.
Any suggestions??
Thanks ...
-Bob

Hi Bob,
I was having a similar issue.
I was getting a dialog, when exporting from Pr informing me that there was a codec update available for Pr, and that I should update via help. But the AAM kept telling me that everything was up to date.
I just tried to repeat the problem to respond to your post ... and it isn't happening anymore!
It may not be happening anymore because I opened Adobe Media Encoder CS6 outside of Pr this morning. That is all I have done outside my normal rutine since the last time I had the annoying dialog...
Kind of grabbing at straws.
Cheers,
DK

Adobe application manager fails to update/install

Please help me resolve this error and update App Manger properly.
I have downloaded and am running Creative Cloud CS6 versions of Illustrator and Photoshop that I installed back in Decmember. Now I'm trying to download more applications and am encountering this error:
I click 'download' on InDesign (for example)
Download initiates launch of Application manager, App manager opens main window then "initializing installer window"
Application manager flashes this warning for a split second: "other instances of adobe application manager are currently running which must be closed before installing this product. Please close or wait for them to complete." (see image). This warning closes on its own after just a second.
Then it continues to install for a few minutes, asks for my password then fails with the message, "We've encountered the following issues, Adobe Application manager failed to install" (no error number, see image)
Photoshop and Illustrator still run fine, but none of my Adobe apps (including Air) will update properly now. I have tried deleting the App Manger files from applications > utilities and re-installing, but that also creates an error.
I have searched for duplicate app manager files but have come up empty. I've run the support advisor app and it checks out fine. I have a token from that if it helps.
I'm running iMac 10.6.8 and I also have CS5 installed on this computer if it makes a difference.
Any help would be appreciated. I'd like to be able to run the apps I'm currently paying a monthly fee for.

I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out!

Error message: "Adobe Application Manager "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can

I receive a message when trying to open Photoshop CS6, Illustrator CS6, etc., then when I try to follow the directions for troubleshooting, the installer fails to initialize.
Error message: "Adobe Application Manager is needed to resolve this problem. However it is missing or damaged". Then, after download, the program fails to load and displays this message: "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can see how stable they are.. How do I get assistance with Installer issues?
Any helpful thoughts?

Hi David,
Kindly try out the steps in the below mentioned link to install Creative Cloud.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini

How do I open the updates window in "Adobe Application Manager"?

How do I open the updates window in "Adobe Application Manager"? Or can I or should I....??
I am a brand new Cloud member. I heard of the Retina update. Assuming this was where the updates would logically appear I went to the "Adobe Application Manager" app first. Without closing the "Adobe Application Manager" I opened Photoshop and went to the help menu and selected "Updates..."; a second window opened in the already open "Adobe Application Manager".
I selected update all.
The result is below:
DW CS6 12.1 Creative Cloud
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dreamweaver CS6 12.0.1 update to address critical issues
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop 13.1 for Creative Cloud
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe InDesign CS6 8.0.1 update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Bridge CS6 5.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Illustrator CS6 Update (version 16.2.0)
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
DPS Desktop Tools CS6 2.05.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dynamic Link Media Server CS6 1.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop Camera Raw 7.2
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Extension Manager 6.0.4 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Media Encoder CS6 6.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Now, I closed the "Adobe Application Manager" and opened "Photoshop" again and again selected "Updates..." from the help menu. The "Adobe Application Manager" opened again with just one window this time and the updates happened correctly.
I was hoping one of the updates would be to the "Adobe Application Manager", I don't think so.
So, If I were you I wouldn't select "Updates..." from an Adobe app unless the "Adobe Application Manager" is closed until they fix it...
Current version: Adobe® Application Manager - Version 7.0.0.128 (7.0.0.128) Note the Two windows in the "Adobe Application Manager" in the attached image.

The updates are currently available by going to Help>Updates within the Application. Once you invoke the Updater, which is a component of the Adobe Application Manager, it will locate and apply the updates. It looks like most of your updates have failed to install. I would recommend you begin by trying to apply the updates that are available on our product update page at http://www.adobe.com/downloads/updates/ and seeing if you face the same difficulty.
If you continue to experience problems with applying the updates then please review your installation log to determine the cause of the failure. You can find details on how to locate and interpret the installation log at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Adobe application manager is needed to resolve this problem. However it is missing or damaged. please download and install a new copy of the application manager from

Hello guys... i get this message up. please help!!!

Hi Willie,
Please download and install the Adobe application manager from the link below:
MAC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
WIN: Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
Regards,
Sheena

Creative Suite 6, Adobe Application Manager doesn't work.

When I lunched AAM, the error message is: "There is running another instance of Adobe application Manager program. Please close the another instance" How can I solve the issue ?

You have to provide system info and otehr details. Other AAM instances would only be active if you ran updates on your apps or invoked some otehr online feature from within the programs.
Mylenium

Ticket closed/withdrawn that are not. - Adobe Application Manager

Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
These cases are still Open.
Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
Problem still stands Open.
It would appear that there is a problem with Adobe Application Manager. When I run Bridge(64) I run the HELP->UPDATE. The system will launch Application Manager and hangs. “Checking for Updates….” Icon spins and nothing that I can see happens. I will have to use Task Manager to kill it.
It also appears that I cannot install from my CS6 Installation disk. Will not except the S/N. My guess the count need to be reset. We are at 6 authorizations.
The problem: Ever since I stopped the CC Upgrade Special and deleted CC software I have not been able to get Adobe software squared away.
Chat start time Oct 8, 2014 4:48:48 PM EST
Chat end time Oct 8, 2014 6:16:58 PM EST
Duration (actual chatting time) 01:28:09
Operator Adarsh
Udit Tuli
Oct 8, 2014 4:48:48 PM EST
Adarsh
Error: I am 1st off trying to see if the current software needs to be updated. I’m going through Bridge HELP – UPDATE
I can run the Adobe Software CD’s and run setup
Error: Will not except CS6 Key
2nd
Trying to update thru Bridge. It gets into Adobe Application Manager and just clocks (Spins)
Things that Adarsh had me try:
Verified Serial Number
Had me type serial number instead of CUT and PASTE from my User Account
type it using keyboard carefully
do not copy paste
transferred call to technical department
Amit Kumar:
Verified Serial Number
Asked me what was wrong
open tinyurl.com/975597
After looking around he asks “Is it working fine?” – I’m still baffled at this question because he had not made any changes.My response:
Well no.. let’s check it out
1. bridge update, that would be no
2. CS6 installs? That would be No...
So what's the question?
Amit Kumar: When it is already install, then why are you installing it again.
Rod Chatfield: option 1 - Bridge is my 1st choice to work. If that does not work then I have to Re-load Adobe
Amit starts looking at various systems setting and web pages and we wind up on: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Before Amit could run anything I spoke up: “the last time a rep took me this path I had to rebuild my pc... Are you sure you are not taking me down that path?
Amit Kumar: I will just check adobe id credentials.
Rod Chatfield: get me to the next level of tech.
Amit passes me off to Udit
Udit Tuli: What is the issue you are facing?
By this time (at least an hr) I give a little push back (read the log plz) to which Udit replies, “So you are using CS6 Photoshop?”. Photoshop has not been even mentioned in the past hr.What happens next is the pinnacle of Adobe Customer support:
Udit Tuli: Then what is the product you are using?
Rod Chatfield: please read at least the last session
Udit Tuli: Sure allow me a minute
Rod Chatfield: thank you
Udit Tuli: let me go through the history
*** Disconnected ***
No call back, no e-mail.
As of today I have had:
Out of the 6 chats I have kept 4. It looks like I have:
1:28 + 0:58 + 0:36 + 0:54 = 4hr’s of what I have kept track of. I’m sure there are more.
Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
Problem still stands Open.
It would appear that there is a problem with Adobe Application Manager. When I run Bridge(64) I run the HELP->UPDATE. The system will launch Application Manager and hangs. “Checking for Updates….” Icon spins and nothing that I can see happens. I will have to use Task Manager to kill it.
It also appears that I cannot install from my CS6 Installation disk. Will not except the S/N. My guess the count need to be reset. We are at 6 authorizations.
General Info
Chat start time
Oct 8, 2014 4:48:48 PM EST
Chat end time
Oct 8, 2014 6:16:58 PM EST
Duration (actual chatting time)
01:28:09
Operator
Udit Tuli
Oct 6 at 8:49 AM
Case Update: 0185970247 : Rashmi M
Your Case Number:0185970247
Case Description: error Installer failed to initialize.
General Info
Chat start time
Oct 6, 2014 10:50:52 AM EST
Chat end time
Oct 6, 2014 11:45:16 AM EST
Duration (actual chatting time)
00:54:23
Operator
Rashmi
General Info
Chat start time
Oct 6, 2014 10:06:17 AM EST
Chat end time
Oct 6, 2014 10:42:07 AM EST
Duration (actual chatting time)
00:35:50
Operator
Abhishek
General Info
Chat start time
Oct 6, 2014 8:13:32 AM EST
Chat end time
Oct 6, 2014 9:07:28 AM EST
Duration (actual chatting time)
00:53:55
Operator
Neeraj
Case Update : 0185969556 : Neeraj D
Oct 6 at 6:05 AM
Your Case Number:0185969556
Case Description:downlaod Issue

reset your preferences:
dreamweaver: http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
indesign: https://forums.adobe.com/thread/526990
lightroom: http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop: https://forums.adobe.com/thread/375776
if that fails, uninstall ps, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. then use the manual updates.

Unable to install Adobe Application Manager

I get this before install starts:
Other Instances of Adobe Application Manager are currently running which must be closed before installing this product, Please close or wait for them to complete
But as far as I can tell there are no other versions running
Since I can not get it install nothing else is downloadable

Hi,
I had exactly the same problem but with Windows 7 64 bit so I'm not sure this will work with Win 8 but see if it helps.
1. Boot into Safe Mode
2. Locate OOBE folder using search. In my copy of Win 7 it's C:\Program Files (x86)\Common Files\Adobe\OOBE
3 Rename OOBE folder to OOBEold
4 Reboot normally
5 Download Application Manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
6 Locate download and run install
7 Application Manager Installs!!!! (We hope :-) )
Tony

Adobe Application Management in PSE 11?

What is Adobe Application Management? I just installed PSE 11 from disc on my computer. It auto updated and wants to download and install Adobe Application Management for CS6. What's up with that?
Do I need Adobe Application Management in Photoshop Elements 11? What does it do?
Why is it trying to download and install if it's for CS6?
It leaves a Icon on my Desktop and when I double click it to open it, it doesn't open with an initialization error saying it's already open or in use.
The download is over 100 mb....
Windows Home Premium 64 bit
i7 pentium 2.8 Gz
8GB RAM
I do not have any other Adobe product installed on my computer, except Flash Player plug in for my browser.

Adobe Application Manager. It's used for downloading updates for PSE11 as they are released.

Update Failed: Please close all instances of Adobe Application Manager to continue

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