Update failed something is preventing firefox from updating securely how do I fix this ?
Please can someone help me I have been getting from time to time an update box pop up that reads "Update Failed Something is preventing Firefox from updating securely. Please make sure that you have the latest version of Firefox from http://www.firefox.com", however my Firefox is up to date (I think). I have uninstalled then reinstalled but I'm still getting this error. I have been having this issue on and off for a couple of months and although I have posted before about this I'm still without a solution. I have looked into my programs folder as it tells me to in the help information to look for the active-update.xml, updates.xml and the updates folder and it's contents so I can delete them but I can't seem to find them. I'm definately not a computer whizz so any help anyone wants to offer needs to be in step by step form. Thanks
See also [[/questions/919214]]
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 20.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will lose all personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) C:\Program Files\Mozilla Firefox\
*(64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Similar Messages
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I get this error message: Something is preventing Firefox from updating securely. Please make sure that you have the latest version of Firefox. I have uninstalled and re-installed. It did not work. Support tells me to click on Firefox at the top. I have no word at the top which says Firefox. I have the Firefox icon.
This issue can be caused by the presence of leftover files in the Firefox program folder (defaults\pref) like a file firefox.js that overrides the update URL with a wrong link.
Do a clean reinstall and be sure to remove the Firefox program folder.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* [/questions/826858] -
I have a screen shot of this warning. There is no Mozilla or Firefox logo on it. Is it from Mozilla?
Every time I get this message, I close the box via the red dot in the upper left-hand corner, go to the Mozilla site and download and install the latest version. A few days later, the message reappears.
Thank you for helping me.
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Oak FreedAre you the adminstrator of your computer? Do you have a real time anti-virus / anti-malware program installed? Is firefox restricted by your firewall? Any one of these could be your problem. Could you tell me more about your computer please?
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The 1st message goes on to say, "Please make sure that you have the latest version of Firefox from http://www.firefox.com." Assuming 4.0.1 is the latest version, it seems this is a bogus message and I haven't clicked on the link.
The 2nd message goes on to say something like, "if this continues [the attempt to trick Firefox into accepting an unsecure update], contact your network administrator."
I started getting the messages on all 4 of our PC's (2 desktops running Windows 7 Home Premium 64-bit, 1 running XP 32-bit, & a laptop running Vista Home Basic 64-bit) after updating to Firefox 4.0 on them. I manually updated to 4.0.1 on all thinking that would stop the messages, but it hasn't.
I loaded & ran free versions of McAfee Stinger, Malwarebytes Anti-Malware, and Super Anti-Spyware programs on all our PCs; each program found & repaired some infected files on each computer, but the messages continue on all.
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Every now and then I will come back to my computer and see a message saying that something is preventing Firefox from updating correctly, am I sure that I have got the latest version.
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Do a clean reinstall and be sure to remove the Firefox program folder to remove the file(s) that cause the problem.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
See:
* [/questions/826858] -
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