Update failed with lightroom CC. Tried retry several times no success. says contact customer support (49)

update failed with lightroom CC. Tried retry several times no success. says contact customer support (49)

Same here, New user so everything was a new install ( no existing lightroom or photoshop installed ) when it tried to do the updates I get the same error message. I am a monthly subscriber so the install was across the internet. Windows 8.1

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I have tried to update the operating system on my ipad several times without success. Each time it reaches 353.2mb of 353.2mb and starts to process the file. Nothing happens and then I get a message saying the network connection has timed out.

I have tried to update the operating system on my ipad several times without success. Each time it reaches 353.2mb of 353.3mb and starts to process the file. Nothing happens and then I get a message saying the network connection has timed out. The network is still connected.

Have you tried temporarily turning off your firewall and antivirus software whilst the download is happening ? A number of people on here have had success downloading it after doing so.

I keep getting error code u44m1p34 when I try to update CC2014. I've tried uninstalling several times completely to no avail. Any ideas? It's really bugging me now!

I keep getting error code u44m1p34 when I try to update CC2014. I've tried uninstalling several times completely to no avail. Any ideas? It's really bugging me now!

Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

HT4993 i have a question because like i tried and buy something on this app and it says contact customer support?

on the app is clash of clans tried to buy gems for 20.00

You will need to do what it says, contact iTunes support. Click the Support tab above, then the Get Started link in the Contact Apple Support area and you'll be guided.
Regards.

I'm trying to buy something and its saying contact apple support

I'm trying to buy something and its saying contact apple support

You need to contact the store support staff at: http://www.apple.com/emea/support/itunes/contact.html for help

TS3694 i am updating my iphone 3g 4.1 to 4.2, but update is not completing,, i tried for several times but its not working. an unknown error occured (1015). now what can i do?

i am know using iphone 3g ios 4.1. i want to update version 4.2. i tried 2 or 3 times but update is not completing. its showing ''an unknown error occured(1015). Now what can i do?

That error is usually indicative that the phone was hacked/jailbroken. Was it?

So, Adobe downloader sends me a window that says "contact Customer support". That appears to be impossible. Why did you send the message if there is no way to communicate with you. This is a very poor way to treat your paying customers.

I don't want to start a discussion. I just want a phone number for customer support. Is that really impossible?

Alacatr I am sorry you are facing difficulty contacting our support team. I would recommend that you utilize a different web browser, computer, smart phone, or tablet, to contact our support team at Contact Customer Care.
If you are receiving a download error then there may be an issue with the stability of your Internet connection. This could also affect your ability to contact our support team. I would recommend reviewing Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

I have tried repeatedly to download the CC update and keep getting "contact customer support" message- this has gone on for over a week.

I cannot get the CC update to install- it has stopped midway for over a week and says contact customer support. I don't have problems with anything else downloading. Any ideas?

Kittymarimba123 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application?

My CC update keeps failing on error code 205. I have retried several times and it keeps going to error. I have tried to uninstall CC but I get error that previous update is still running.

My CC update keeps failing on error code 205. I have retried several times and it keeps going to error. I have tried to uninstall CC but I get error that previous update is still running.:

Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall. The IT guys have opened up the ports and URL's specified in the Adobe documentation. I have also captured the network traffic of both the failed and successful downloads for IT to examine (using Little Snitch), however they can find nothing to account for the problem. Adobe just seems to "give up and die" after about 2-3 minutes. Why is this? How can I or IT fix this?
Can I send the above log files to someone familiar with these issues for examination?

Hi Gveo,
Please follow the article: Creative Cloud Help | About Creative Cloud Packager which will help you to get your issue fixed.
Thanks,
Ratandeep Arora

I have been trying to update Bridge CC and it immediately goes to update failed - learn more which I click on and all it give me is download error. retry or contact customer support(49). I have retried about 5 times now. All other updates finished success

I have been trying to update Bridge CC and it immediately goes to update failed - learn more which I click on and all it give me is download error. retry or contact customer support(49). I have retried about 5 times now. All other updates finished successfully,

Hi Dennis,
Please refer to the thread below where this issue has been addressed:
Bridge Update failed customer support(49)
Updates failing from CC errors U44M1l216 and 49 - anyone else getting these?
Installation succeeded but a patch failed
Regards,
Sheena

Sorry, we've tried to update Premiere Pro cc 2014 but the update failed. Now the option Retry doesn't work. There is other options to solve the problem? Now premiere don't start at all. Thank you in adva

Sorry, we've tried to update Premiere Pro cc 2014 but the update failed. Now the option Retry doesn't work. There is other options to solve the problem? Now premiere don't start at all. Thank you in adva

Use the Adobe Cleaner Tool:
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

I am trying to install the newest version of Itunes and it fails with the message "Program cannot start MSVCR80.dll is missing from your computer. Try reinstalling program to fix this program.I have tried reinstalling several times but get same results

I am trying to install the newest version of Itunes and each time I repeatedly get the message "Program cannot start MSVCR80.dll is missing from your computer Try reinstalling to fix this problem". I have tried reinstalling several times and I get the same message . Any ideas? I am most appreciative. I am using Windows 7.

Hi 49balf,
Thanks for visiting Apple Support Communities.
I recommend removing and reinstalling iTunes using these steps:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
You can find the article with these steps and more information here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Best,
Jeremy

I am getting an Update failed error and I have tried clicking Retry to no avail... it tells me to contact customer support. What can I do to correct this and get the update?

The message I got is "UPDATE FAILED - download error. Press Retry to try again or contact customer support" I have pressed the retry button a few times but the update on continues to fail and I get the same message. What will repair this issue?

update manually:
pre cc updates: http://www.adobe.com/downloads/updates/
cc updates: http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html
cc 2014 updates: win (http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html) / mac (http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html)

There was a problem updating InDesign CC For more information see the specific error below. Update Failed Download error. Press Retry to try again or contact customer support.(49)

Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Update failed with lightroom CC. Tried retry several times no success. says contact customer support (49)

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