Update failure (updating error)

i have a blackberry z10 mobile. now it have 10.2.1.3062 update. today i try to update 10.3.1.1562 version. it is 1.4GB. after full downloading, it say installing update. and then it say, update failure message after 90% installing. why this error message displaying? i try to install this 2 time. but i cant update my mobile. why???

hello,
what is the exact error message?
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    ERROR: DW023: The extension payload: {B42E6B04-66F6-446E-A4AB-8D24D3FF9212} Adobe Photoshop CS6 Finnish Language Pack_13.0.4_AdobePhotoshop13-fi_FI 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Finnish Language Pack_AdobePhotoshop13-fi_FI
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {B56F84F2-AABB-4860-88B9-1A54CFFD2CD1} Adobe Photoshop CS6 Brazilian Portugese Language Pack_13.0.4_AdobePhotoshop13-pt_BR 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Brazilian Portugese Language Pack_AdobePhotoshop13-pt_BR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {BC66696A-2C2F-4488-8075-627D7A69B473} Adobe Photoshop CS6 Turkish Language Pack_13.0.4_AdobePhotoshop13-tr_TR 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Turkish Language Pack_AdobePhotoshop13-tr_TR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {C1132F98-CB10-494C-A09C-2FC72BEBEA16} Adobe Photoshop CS6 Chinese (traditional) Language Pack_13.0.4_AdobePhotoshop13-zh_TW 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Chinese (traditional) Language Pack_AdobePhotoshop13-zh_TW
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {C2B180C0-05C0-4757-94E8-BBCD5A222AA8} Adobe Photoshop CS6 Chinese Language Pack_13.0.4_AdobePhotoshop13-zh_CN 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Chinese Language Pack_AdobePhotoshop13-zh_CN
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {C896EA93-B9D3-4EDF-9637-CC45B7513273} Adobe Photoshop CS6 French Language Pack_13.0.4_AdobePhotoshop13-fr_FR 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 French Language Pack_AdobePhotoshop13-fr_FR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {D8D3E251-3793-47E3-B3CB-88B0ED985F68} Adobe Photoshop CS6 Polish Language Pack_13.0.4_AdobePhotoshop13-pl_PL 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Polish Language Pack_AdobePhotoshop13-pl_PL
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {F006BCA5-F4F4-456B-B928-7AD8AA8252C0} Adobe Photoshop CS6 Japanese Language Pack_13.0.4_AdobePhotoshop13-ja_JP 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Japanese Language Pack_AdobePhotoshop13-ja_JP
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {F070D96E-C124-459D-9543-72ED7D201E5E} Adobe Photoshop CS6 Ukrainian Language Pack_13.0.4_AdobePhotoshop13-uk_UA 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Ukrainian Language Pack_AdobePhotoshop13-uk_UA
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {F16E3A78-7F89-44C1-91FB-C111823D0B4C} Adobe Photoshop CS6 Dutch Language Pack_13.0.4_AdobePhotoshop13-nl_NL 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Dutch Language Pack_AdobePhotoshop13-nl_NL
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {F2D5EF84-DE61-42AF-B21D-E21E13C1A8F8} Adobe Photoshop CS6 Canadian French Language Pack_13.0.4_AdobePhotoshop13-fr_CA 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Canadian French Language Pack_AdobePhotoshop13-fr_CA
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {FD8AE12F-9B94-4A71-B334-6061D877D422} Adobe Photoshop CS6 Danish Language Pack_13.0.4_AdobePhotoshop13-da_DK 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Danish Language Pack_AdobePhotoshop13-da_DK
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ----------- Payload: {D05F6C17-7D5C-47F8-B64C-927BCA844013} Adobe Photoshop CS6 Core_13.0.3_AdobePhotoshop13-Core 13.0.3.0 -----------
    WARNING: DW063: Command ARKPatchCommand failed.(Seq 419)
    ----------- Payload: {77B1BDEC-F7FB-4330-B9FD-180C0D22A757} Adobe Photoshop CS6 Core_13.0.4_AdobePhotoshop13-Core 13.0.4.0 -----------
    ERROR: DW063: Command ARKPatchCommand failed.(Seq 418)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Photoshop CS6 Core_13.0.4_AdobePhotoshop13-Core: Install failed
    Please search the above error/warning string(s) to find when the error occurred.
    These errors resulted in installer Exit Code mentioned below.
    [       0] Fri Jan 18 07:06:16 2013  INFO
    Exit Code: 6 - Silent workflow completed with errors.
    Please see specific errors and warnings for troubleshooting. For example, ERROR: DW023, DW063 ... WARNING: DW063 ...
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    END - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    Computer #1
    Interesting...  I rebooted the computer,   killed the installer / updater process  and manually installed the update and it took. 
    Computer #2 
    I deleted the installer,  and re-installed it (the installer) and it  still produced the language errors  but it also took, update successful.
    Computer #3
    Same as #2
    Conclusion =  Installer is buggy and has been for the past 3 releases of PS.    Make note to self,  manual install PS update from now on and save a lot of time.... 
    I do appreciate the reply. 

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