Update failure when adding email

Hi,
I have a blackberry curve9360, I added my work email on my personal phone, and when I got my work phone I signed in with my personal blackberry ID, which synced my personal emails and work emails. I decided to remove my personal email from my work phone so I created a new blackberry ID. Now when I try to add my work email to the new blackberry ID I get an error : "Update Failure". Can someone please advise

Hello amritsent,
Welcome to the BlackBerry Support Community.
To clarify - Are you attempting to change the BlackBerry ID on this BlackBerry smartphone?
If so, the following article outlines the process required::
http://bbry.lv/L0U5QX
Let us know if you have any questions.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

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Update failed when adding email

Hi please can someone help me. I have a curve 9320 and had my work emails and hot mail on my phone. My work emails stopped coming through and after attempting to fix the issue, I deleted my work emails from my phone. When I try to add the work email again it keeps saying update failed. The IT dept said I need to change the mail server settings. Does anyone know how to do this or even if this is what the issue is? Thanks

Hi and Welcome to the Community!
Is your work email account a BES/Enterprise account? Were you able to, with that, synchronize wirelessly calendar, contacts, tasks, and memos? If so, then your IT folks must resolve this BES activation issue.
If you only had email, then it likely was not BES, and instead acted just like any other "personal/internet" email account. But, I cannot quite tell what you are doing and what your IT department is recommending.
If you are using the on-device email wizard and providing only the email address and password yet it is still failing, then that could be what they are referring to. If the server does not respond with the proper server settings (e.g., port, server address, etc.), then the wizard will indeed fail.
To bypass the wizard and force the ability for you to provide those additional details, you need to provide a correct email address, but an intentionally incorrect password. When the screen repaints, the same fields will be visible, but an additional "tic box" for "I will provide these settings myself" (or something similar) will be added...tic that box and proceed, and you will be presented with a screen on which you can manually enter all of the necessary details.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Attachment failure when sending email

three days ago I detected the problem with Convergence,attachment failure(any type of files) when sending email,the attachment suddenly disappears (confirmed by checking the convergence webmail Sent folder and the recipient only receiving the body text message without the attachment(s)) .However , sending with attachment through mail client software such as Thunderbird is OK . before this problem happened , the system can send email with attachment without any problem . Please help on how can I fix this ?
the java messaging server details :
Sun Dir LDAP
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Sun Convergence 1.0-10.01 (built September 6 2009 - 18:29:30)
Sun Java(tm) System Messaging Server 7.0-3.01 32bit
on Solaris- Bourne shell
#uname -srv
SunOS 5.10 Generic_137137-09

mattzyzy wrote:
-all users experiencing the same problem now with Convergence
I don't see this behaviour with my test Convergence patch 10 install (Comm-Suite-7). I should point out that you need to be running MS7u3 a.k.a. MS7.3-11.01 as per the documentation:
http://wikis.sun.com/display/CommSuite7/Communications+Suite+7+Component+Products+Release+Notes#CommunicationsSuite7ComponentProductsReleaseNotes-RequirementsforCommunicationsSuite7
"Communications Suite Component Requirements for Convergence 1 Update 3"
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small attachment size 100KB to 400KB - PDF ,MSWORD (DOCX AND DOC), -all the types that work prior to this problem happened .Do the users see the size of the attachment displayed next to the attachment name after uploading it?
Regards,
Shane.

Getting "Firmware Update Failure" when restoring

My ipod mini kept giving me the folder and exclamation point icon and resetting didn't work to make it stop. I tried a few times to restore, but it keeps giving me the message "Firmware Update Failure. Disk Write Error" whenever I try to restore. Now what do I do? My ipod still just gives me the folder icon.

A couple of tricks to try:
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At that point, you can "start over" with iPod update.

Curve 9300 "Update failed" when adding second email address

Device info
Your carrier: Partner Israel
Model info and OS version (Go to Settings, then Options, then about): 9300 6.0.0.668
Add above to you profile if you dont wat to type it in all the time.
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 68.1 MB
Did a battery pull fix your issue? NO
Apps installed and their version if possible. (Go to Settings, then Options, then applications): Zello; Google talk; Email setup; Brickbreaker; Browser
BT device model/version (you will have to look at the BT device):
When writing your question
Any other details that would help us out with your issue: Reregistering with blackberry network did not work
Good description of what is really wrong and how to reproduce if possible. Details of what you did before:
Trying to add three email addresses. The first one always works, the second one always fails with "Update failed" message. If I delete teh first one I can add the second, but I can never add an address when one is already set up. Talking to Orange (Partner) didn't work. Security wipe didn't work.

Contact again your service provider. Ask them how many email can you add to your BackBerry.
Thanks.
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Error An unknown error has occurred when adding email to Apple ID

I am trying to merge two Apple ID's into one. On one I changed the primary email address to an unused email address so I can take the former primary email address and add that email adress to the second Apple ID. When I try to add the email address that used to be the primary email address of the first Apple ID to the second Apple ID (either as a change to the main email address or add a secondary email address) I get the error "An unknown error has occurred." When I go back into the first Apple ID it will add that original email address as a primary or secondary account without any issues. But I get the same error if I try and add that original email address to any other Apple ID (I even tried adding it to a third Apple ID). It would appear that an email address used as an Apple ID cannot be used with any other Apple ID account. Is that correct?

Apple’s having trouble with the Mac App Store and iTunes App Store right now. Try again later.
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Recipient Policies failure when adding new users

Hi,
I have some trouble adding new users to my Exchange 2007 setup. I get the message "The Exchange server address list service fail to respond. This could be because of an address list or email address policy configuration error"
Of course I Googled around to find solutions, but after trying everything, it still doesn't work. System Attendant just seems to run nice.
This is the 8231 message I get in the logs:
Permanent failure reported by policy group provider for 'CN=Recipient Policies,CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=[org],DC=local':'MAD.EXE', error=8000ffff. Taking provider offline.
After Googling the error I came across al kind of solutions, however, most of them relate to Exchange 2003.
Pretty much the issue here; http://social.technet.microsoft.com/Forums/exchange/en-US/f1c07fe1-451f-4cf4-8b8d-3e0d15376307/the-exchange-server-address-list-service-failed-to-respond-this-could-be-because-of-an-address?forum=exchangesvrgenerallegacy
Is there any way of recreating the Default Policy? It doesn't work through Management Console. Maybe via ADSI?
Could anyone help? Thanks a lot.

Hi Combo,
Just check if msexchangeSystemAttendant service is running fine. If not please start System Attendant Service.
Also try restarting the system attendant service and file distribution service and check if they are already started
Run ExBPA and see if it throws any errors related to Email address policies which might help
Increase Diagnostic Logging for MSExchangeAL for below parameters to expert and see if it generates any relevant logs in event viewer
a)Address List Syncronizataion
b)Ldap Operations
If nothing works its better remove and recreate email address policies
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you.
Regards,
Sathish

General Failure when sending emails

Someone please please help me I have two email addresses set up on my phone, they are enterprise ones, I have always had access to send, forward emails for these accounts, now all of a sudden, I cannot forward or send new emails but can respond and am receiving emails. I called vodacom, they tell me that my account is an BIS and now I must change it to a BES account and reset up my account, but can only be done for the 1st of the month, and they cannot tell me why this has happened. Can anyone out there help me.

Hi and Welcome to the Community!
I do hope that you have already gotten your question answered given that it's been a few weeks since you posted this. But, just in case, here are my thoughts...
Tramit wrote:
Someone please please help me I have two email addresses set up on my phone, they are enterprise ones
Sorry, but from those words, that's just not possible. Only one BES account can be integrated to one BB...one BB cannot have two BES accounts attached to it. On the other hand, if the secondary acount is being accessed via POP, IMAP, or OWA, then that one would be configured via BIS, and that configuration (1 BES, multiple BIS) is indeed possible.
Tramit wrote:
I called vodacom, they tell me that my account is an BIS and now I must change it to a BES account and reset up my account, but can only be done for the 1st of the month, and they cannot tell me why this has happened. Can anyone out there help me.
From that, if you indeed previously had BES-level service from Vodacom, then for some reason they dropped it down to BIS-level, and that caused the BES account to cease functioning. Why they did that is anyone's guess...only they could possible answer that "why" question.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Authentication failure when adding new 'Segment in Use'

Hi all!
I've set up integration between Siebel 8.1.1.9 and OBIEE 11.1.1.5.0. I've applied My Oracle Support article ID 1400715.1, importing the modified SIF and Workflow definitions and re-deployed the SRF to the server.
When attempting to drill into a folder in the 'Pick Segment' applet, I get the following error:
Operation 'impersonate' of Web Service 'com.siebel.analytics.web/soap/v1.SAWSessionService' at port 'SAWSessionServiceSoap' failed with the following explanation:
"Authentication error. An invalid User Name or Password was entered.".(SBL-EAI-04308)
I cannot for the life of me work out why this is happening. I've followed 1400715.1:
1. Created a new OBIEE user called 'impersonateuser' and added the 'oracle.bi.server.impersonateUser' permission
2. In Siebel, Marketing - Administration > Servers, I've set the User Id and Password fields for the 'Default Analytics Web Server' entry, ensuring that the password contains more than 8 characters and contains a number, with the 'impersonateuser' details. The 'impersonateuser' user can successfully log in to OBIEE / Dashboard
I've checked the Web Service definitions and replaced host name with host:port. The Web Service is definitely getting invoked but there seems to be a problem with the impersonation.
Any thoughts on how to resolve this?
Many thanks!
mroshaw

DOH - failed to RTFM correctly!
I'd not followed the instructions for adding the permission correctly - you have to read very cafrefully how to get to the right page to add the permission.
Working now! :)
Regards,
Oli

Failure when adding recipients to distribution list in so23

Hi,
I am using so23 for adding recipients in distribution lists.
I am editing the distribution list in transaction so23, "Change Shared Distribution List".
Than, in the tab Distr. list content I am adding the recipient.
For example I am adding new recipient:
In the column recipient I am typing the mail address and choosing
in recip. type U Internet Address.
When I am saving the list the recipt. type is changing to "via Internet"
and then I have problems in my code because the Recip. type is not U.
In addition, when typing logon name like johns and choosing B. SAP Logon
Name the recipient is changed to "John Smith" and the recip. type is deleted.
I searched a few notes and read that maybe the mail address is wrong, but the mail address is fine (as I wrote before).
Thanks,
Ofir

Hi,
This is not expected behaviour.
My questions :
1) Are any of users successfully login to OBIEE. If so caputure their roles and groups from " My account " and paste it here.
2) Make sure you give following privilages to your groups and application roles [from the point 1]
User Population - Can List Users
javascript:void(null)
User Population - Can List Groups
javascript:void(null)
User Population - Can List Application Roles
Seeing all the LDAP users in the Weblogic admin console is Ok. But you have to see under what group and applicaiton role they are logging into OBIEE.
Thanks
Venkat
http://obieedeveloper.blogspot.com/

Update FAILURE when going from 4.1.104.31360 to the latest 4.1.106.31982

My device is an iomega EZ - 9 2TB unit. (HMEZ)
I have been looking at this forum for answers. The answer is there is an issue with this update.
All I wanted to do is keep my firmware up to date. It seems I (and many others) opened up a can of worms.
I should have access to ALL software necessary to recover my product in case of a firmware error.
Unfortunately, that is not the case. I have been waiting for a reply after requesting the software needed.
I have another question. When is the next update (to fix the one that is obviously flawed) going to be released? It would be nice to not have to destroy all the data on my drive.
For all the people who are having this issue, please comment or click the I am having this problem too button.
And if anyone has figured out a work around please post it.
Solved!
Go to Solution.

Hello devs
Did you contact LenovoEMC support regarding this issue? If you did and went through troubleshooting and the issue was not able to be resolved the next step would have been reimaging the unit however it would have been using a much later firmware than 4.0.2 . Do you have the incident number for your request that I can try looking further into for you?
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

When adding email to mobile device do i select imap or pop?

please

Hi there gramdebi
what mobile device are you refering to what email are you trying to add.
Remember POP is use by MS outlook and very few other applications. if your adding an email such as hotmail, gmail, yahoo, aol, and many Internet provided email account they will be IMAP.
Let me know if I can be of your service in any other way and I will do my best to help you.
Hope this answers your question;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Mail freezes when adding email address to address book

When i right click an address in an email to add to the address book, mail gives me the endless beach ball. Any ideas?

gave up

VS2010, against SQL 2K8 R2 - login failure when adding subreport.

I have tried a number of ways to get this to work. Is there a set of instructions that can be followed to render a CR with a subreport?
I can create CR reports that run. Can create subreports that run, but a CR containing a subreport will not run on the server. Fails with a variety of errors, depending on whether I am using XSDs, OLE-DB or DSN connection. I give up trying different methods and looking all over the internet for fixes.
What is the preferred method of connection?   I am using stored procedures, and typically have no prblem with RC, but I have to adwit - this- is the first time that I have tried a subreport.
I just cannot beleive how difficult this is to push into a non-dev environment. Maybe I am missing something simple . . .
Dev: VS2010 on Vista. CR SP1. Server: Win 2K8 R2 Ent, SQL 2K8 R2
Thanks!

Post continued here
        'Set the connection information on each table
        For Each table As CrystalDecisions.CrystalReports.Engine.Table In report.Database.Tables
            Dim tinfo As TableLogOnInfo = TryCast(table.LogOnInfo.Clone(), TableLogOnInfo)
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Found the ApplyLogOnInfo on the internet, but it doesn't help. the error I am getting is this:
Server Error in '/App' Application.
Logon failed.Error in File MyReport {B500DA9B-F620-43CB-BF42-13C9F9FC87F5}.rpt:
Unable to connect: incorrect log on parameters.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Logon failed.Error in File MyReport {B500DA9B-F620-43CB-BF42-13C9F9FC87F5}.rpt:
Unable to connect: incorrect log on parameters.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[COMException (0x8004100f): Logon failed.
Error in File MyReport {B500DA9B-F620-43CB-BF42-13C9F9FC87F5}.rpt:
Unable to connect: incorrect log on parameters.]
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I am going to give the above a try as well. Hopefully you see something obvious wrong here . . . Thanks again!

When adding a yahoo email account I keep getting "Server Unavailable" notification. This started after I updated my software. I deleted my accounts and tried to re-add them but continue to get this notification??

When adding a yahoo email account I keep getting "Server Unavailable" notification. This started after I updated my software. I deleted my accounts and tried to re-add them but continue to get this notification??

hello, this is a scam tactic that is trying to trick you into installing malware, so don't download or execute this kind of stuff! as you've rightly mentioned, you're already using the latest version of firefox installed and you can always initiate a check for ''updates in firefox > help > about firefox''.
you might also want to run a full scan of your system with the security software already in place and different tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.kaspersky.com/security-scan kaspersky security scan] in order to make sure that there isn't already some sort of malware active on your system that triggers these false alerts.
[[Troubleshoot Firefox issues caused by malware]]

Update failure when adding email

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