Update FAILURE when going from 4.1.104.31360 to the latest 4.1.106.31982
My device is an iomega EZ - 9 2TB unit. (HMEZ)
I have been looking at this forum for answers. The answer is there is an issue with this update.
All I wanted to do is keep my firmware up to date. It seems I (and many others) opened up a can of worms.
I should have access to ALL software necessary to recover my product in case of a firmware error.
Unfortunately, that is not the case. I have been waiting for a reply after requesting the software needed.
I have another question. When is the next update (to fix the one that is obviously flawed) going to be released? It would be nice to not have to destroy all the data on my drive.
For all the people who are having this issue, please comment or click the I am having this problem too button.
And if anyone has figured out a work around please post it.
Solved!
Go to Solution.
Hello devs
Did you contact LenovoEMC support regarding this issue? If you did and went through troubleshooting and the issue was not able to be resolved the next step would have been reimaging the unit however it would have been using a much later firmware than 4.0.2 . Do you have the incident number for your request that I can try looking further into for you?
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/
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