Update firmware 7610 Supernova

Hi Everybody.
This is my first post here. I bought a 7610 Supernova November 2008, since then I've been having a problem with restoring setting. There are a lot of people complaing about it. But the point is, the firmware I had was V04.82 RM-354 and in Feb/2009 I update the device throu NSU to firmware V05.20 RM-354, I thought my problems will dissapear... What the surprise, my restoring setting still the same and now my A2DP star to fail.I use this device to listen music using a bluetooth headset and was very fine til update. Does someone knows how to downgrade the firmware? Does someone had the same experience? I conect Nokia Care and still waiting an answer, but if everyone that has the same problem conect Nokia Care Service, for sure they have to listen their costumers, I suppouse...

shayesta wrote:
 then type *#7370# (it will format your phone)
That will not work on a 7610 supernova as it is a series 40 phone, not an S60 smartphone.
The firmware may be able to be downgraded at a nokia care point.  They may also be able to help with the other issues without downgrading.
Care points/service centres and repair info:
UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa
Elsewhere: Click here, select your country, go to the support section, then select repair.

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    I left the computer alone for a while and when I hit the power button it came right up.
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