Update for 2nd gen touch

I am doing this for my daughter. i went through the process where it asks if you want to download the3.1 version i did that then it told me she didn't have enough in her account. so I updated my card info. & pressed done like it said . nothing happened. so did it again from the beginning. same thing. yes the ipod was connected checked to see if anything new downloaded, did not. checked my bank had a charge for a $1. is there something I am not doing or I have to do? when i try to email support it ells me theres an error. So right now I am not a happy MOM can anyone help

The $1 is an authorization charge
http://support.apple.com/kb/HT3702

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