Update for Tour 9630 has ruined my web surfing

I recently got an update notice on my phone telling that a new update for the Tour was available. This was the 5.0.0.591. Since I updated, I try to go online and once in, I click my mouse key to navigate from a website and it doesn't select the option. It's as if the mousekey doesn't work anymore (only when it wants to). Has anyone experienced this? If so, please tell me what I can do to fix this.

Hello!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

My web browser for tour 9630 is not display web pages anymore

Help me! What can I do to correct this issue

Hello!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

This new update for the iphone has me troubled. Nowhere did I see where it was only good for 3GS,4S and or 5. Is this update also good for the 3GS? I'm reading people are haing trouble.

This new update for the iPhone has me troubled. Nowhere did I see where it was only good for 3GS,4S and or 5 or all. Is this update also good for the 3GS? I'm reading people are having trouble.

iOS 6 can be loaded without problem on the 3GS. Not all features are supported however.
With respect to your reading people are having trouble, what did you expect to see on this technical support forum? People don't write in to state they have a trouble-free upgrade.

Got a used Ipad. restored it. cant get an update for ios7. it has 5 and says its up to date?

got a used Ipad. restored it. cant get an update for ios7. it has 5 and says its up to date?

If it doesn't have a camera it is a iPad 1 and can't be upgraded beyond IOS 5.1.1.

After i installed updates for my mac mini server, the web services for the server app wont start, it gives an error massage: "Error Reading Settings"

After i installed updates for my mac mini server, the web services for the server app wont start, it gives an error massage: "Error Reading Settings"
The system logs reads:
Mar 29 22:06:25 server servermgrd[82]: servermgr_web: Error Domain=XSServerFoundationErrorDomain Code=4 "Failed to read settings: Exception:
          undefined method `downcase' for nil:NilClass
          ." UserInfo=0x7fc547901080 {NSLocalizedDescription=Failed to read settings: Exception:
          undefined method `downcase' for nil:NilClass

To check the local network for some of the common configuration problems, launch Terminal.app and issue the following diagnostic command:
sudo changeip -checkhostname
That'll report some local configuration information and then either no errors detected and no changes required, or it'll point to whatever configuration errors or issues it might detect. That doesn't catch everything, but it catches the common errors.
FWIW, 192.168.0.0/24 and 192.168.1.0/24 are poor choices for the local network, as VPNs are based on IP routing and IP routing gets tangled when the same subnet is used on both ends of the VPN. 192.168.0.0/24 and 192.168.1.0/24 are near ubiquitous in home networks and coffee shops.

App Store keeps showing update for program that has been uninstalled

The App Store keeps showing an update available for Virus Barrier Express even after I have removed it completely from my system. Going into the Purchased list shows it is not installed. When the application was installed it always said there was an update. No matter how many times you clicked Update and allowed it to download and install the update, the App Store still showed the update needed to be installed.
On another machine it constantly shows an update for one of the installed applications but clicking the update button doesn't clear the update once it's been downloaded and installed.
Deleting the App Store preference hasn't resolved the issue. Enabling the debug menu and using the Reset Applications option has not either.

I found out what was causing my problem (can't re-install an app that I deleted and which was purchased from the App Store). The app I was trying to re-install under Lion was Apple's Compressor v4 which is only available through the Mac App Store. However, even though I was booting from my one-and-only copy of Lion the Mac App Store was apparently getting confused by an old copy of Compressor v3.5 that was installed on another boot disk that I maintain for Snow Leopard. I'm running on a quad-disk Mac Pro so all four disks mount whenever I start the system. In any case, all I had to do was unmount the other disks and the Mac App Store then allowed me to install Compressor v4 on my Lion system.
The reason I was able to pinpoint this solution is that I wanted to run another Mac App Store app (Find Any File) and even though the Store said it was "Installed" I couldn't find the application in either the Lion Application folder or within LaunchPad. I then realized that the App Store was referencing the copy of that app that was stored on my Snow Leopard disk and unmounting that disk finally allowed me to install both Compressor v4 and Find Any File on my actual/current boot disk (i.e. Lion).
Now, the odd thing about this problem is that Compressor v4 wasn't installed on any of my disks, it was the older version of Compressor (v3.5.3) that apparently was preventing me from installing the new version 4 on my Lion system. In fact, Compressor v3.5.3 crashes immediately under Lion so that version of the app isn't even usable when I'm running Lion.
So, if you're having a problem with installation or app removal or updates from the Mac App Store try dismounting any other disks which you might have attached to your Mac and see it that solves your problem. If it does solve the problem then you can almost be assured that the cause of your difficulty is some file that is present on one of your other disks (i.e. app may not even be on your current boot disk).

Installing desktop software for tour 9630

Hello everybody.I am a new BB client.I got the Tour yesterday and while trying to install the software to my computer the proccess stoped quickly after starting displaying "unale to download microsoft NET framework 2.0 SP 1-the .exe file".The other file needed to download, MSXML 6,0,was downloaded successfully.Any ideas?I appreciate it.

Hi and Welcome to the Community!
From what you describe, your internet connection is the culprit. Until the download completes (all parts, not just some of the parts as you have now), you cannot run the exe file and install the software. I find it a little odd that the CD forces a download, but the carriers actually are responsible for that distribution when they sell to their end users. In any event, internet connectivity is important so that updates and such can be accomplished as they are released.
Just to be sure, are you downloading from here?
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
From there, you can get either the PC or MAC version of the Desktop Software.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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The new update for 4s. Has fixed battery life!

My phone has been on since 4:00am. and it's now 8:00pm. I've used it all day and only a 1/4 of its life

Yes, the update has solved the problem for the vast majority of people. Unfortunately, there are still some who are still having battery problems and it must be frustrating for them. Hopefully it will get sorted out soon.

Internet AM/FM Radio Stations for Tour 9630

I am interested in downloading internet radio to my BB Tour. How do I select such apps from the very large number of radio apps?
I checked details for many of the apps and received a message saying "not available for your device." Is there any good answer? Please advise. Thanks.

Hi and welcome to the forums!
First you need an unlimited data plan, streaming radio eats data in large quantities!
I like TuneinRadio you can use your data plan or WiFi. One of the best features is listing to your
hometown AM/FM stations! Very easy and reliable, I've used it for about 6 months.
It's on AppWorld for my favorite price...FREE!
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

My iOS 6 update for IPhone 4S has popped up an error message

When I went to download upgrade, an hour after my husband's went perfect, mine showed error message twice(from phone upgrade) then told me to plug into iTunes & restore... Which popped up another error message. My phone won't move from black screen with apple symbol, not will my computer recognize its even plugged in.... HeLP!!!

Reset, hold both Home and Power buttons until the iPhone restarts. This usually takes about 10 seconds of holding both buttons. If still problem you should Restore your iPhone with iTunes on computer. Here are simple steps. Open iTunes on computer. Connect iPhone to computer. Hold both home and power buttons until iTunes recognizes iPhone in Recovery Mode. Usually takes about 20 seconds of holding both buttons. Click Restore Button of iTunes. If there are any Error messages this time, write them down so you can look up cause and solution.

BB Bold 9000 and BB Tour 9630 QWERTY keyboard

Greetings,
Does BlackBerry Bold 9000 and BlackBerry Tour 9630 has the same QWERTY keyboard? So I can use the bold keybord for tour and vice versa?
Best Regards,

Hello UAEWEB,
Welcome to the BlackBerry Support Community Forums
The keyboard for the Tour is actually smaller in scale than the Bold so you would not be able to swap them.
Cheers,
-FB
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Tour 9630 - Update Download Error

I was trying to download the latest Blackberry software and was notified by Microsoft that a serious error had occurred because of the device software. Now I cannot get the Blackberry software to connect with my Blackberry Tour and it appears everything has been wiped out on my Blackberry. I get a black/white message "Uncaught exception: ApplicationRegistry.waitFor (0xf405d43394c6940e) timeout".
Spring is my carrier, I have Microsoft 2007.
Any ideas about what to do?
Thanks,
VLG

Hi,
It is about 5PM central time here and I noticed the .732 OS is available via Wireless Update on my 9630 Tour. I checked the Verizon Blackberry Software download page and it is still giving the previous version at this time.
Doc
OK...update...just checked the web page and it is now available for download. Check at http://vzw.smithmicro.com/blackberry/ and it is listed. Downloading now...
Doc

Practical, experience-oriented recommended device (f/w? /) s/w version(s) for all PC-centric activities on the TELUS Mobility BB Tour 9630

Hey all ... I am wondering if I can pick people's brains and get good advice re: practical experience-oriented recommended device (f/w? /) s/w version(s) for all PC-centric activities on the TELUS Mobility BB Tour 9630, including the PC-resident s/w(pkgs) & USB / USB Serial drivers (on XP Pro SP3).
I will likely be wanting to upgrade various (f/w? /) s/w components after a 3 year hiatus on the BB front ... however, based on my own IT experience, newer / newest (f/w?) / s/w(pkgs) is (are) not always best for the end-user, and, can even be limiting in certain identifiable respects ... I'm speaking in general terms here ... so ... it may be that the latest BB s/w is the absolute best way to go for my PC O/S platform and Tour device ... I'm just throwing out there this notion of making an educated determination as to which upgrades to install and to what version level, in case the general suspicions I outlined above have any merit.
I don't have (or want) Data enabled on this 9630, so, getting screen captures or Copied text off it (like all the information in Options > About: "BlackBerry (R) 9630, smartphone (3G, CDMA), v5.0.0.419 (Platform 4.2.0.179), 3G Bands 1 ... " [and, or course, there's lots more info on that screen ... ]) have so far eluded me (any suggestions or help on that front would be greatly appreciated) ... perhaps most of the device-relevant version info required by forum members to help me make this determination also appears in my PC screenshots below.
Here's what I have left over on my PC from my dealings with my BB Storm 9530 from 3 years ago:
Thanks, FFF
Solved!
Go to Solution.

Hello! Thank you for those clarifications...they do help greatly to understand your request. Here's my opinions:
Frankenstien wrote:
More simply put ... should I upgrade my TELUS Tour 9630 software (currently at:  v5.0.0.419 [Platform 4.2.0.179] to the most currently available software, whatever version # / Platform # that may be?
Or, is there some advantage in upgrading only to a certain BlackBerry Operating System version level on this particular device?
For your 9630, you already are on the latest OS level that Telus released/supports. I do not know if other carriers have released anything more advanced, but you can read some very good discussion here:
http://supportforums.blackberry.com/t5/BlackBerry-Tour/Verizon-Tour-Users-Revert-to-old-OS-here/td-p...
Based on what I've seen, I'd surmise that there is nothing "newer" than what you have...at least not officially...but you can dig through the official download portal to validate that:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Given that it's the carriers who hold responsibility for releasing BB OS packages to their customers, that portal is indeed sorted first by carrier...so you must first dig to discover which carriers support your 9630 and then compare the OS packages that each supporting carrier has released. Sadly, it is also the responsibility of the carriers to release change log information, but all too many of them are rather lax on that point. But, that thread I linked for you above has I believe some very good information that might help you in your quest. You also should seek out other threads here (and elsewhere) on similar topics.
Frankenstien wrote:
And, should I upgrade the BlackBerry USB Driver / USB Serial Driver / Device Manager / Desktop Manager software on my XP Pro SP 3 PC to the most recently available versions? (screenshots in 1st post show all the current version #'s ... this software was all installed circa mid-2009)
Or, is there some advantage in upgrading only to certain BlackBerry software version levels for each of the items referenced above ... in the case of this particular device?
The Desktop Software does not care about the specific device. Rather, it provides certain capabilities that you must choose from. For instance, if you need the ability to export from your BB to CSV/ASCII, then you need to stay behind in the version 6 range as that function was removed from version 7. Likewise, if you are intending to synchronize your BB with a desktop PIM (e.g., Outlook), you need to ensure that you are running a Desktop Software version that is compatible with your PIM:
KB12268Synchronization support for BlackBerry Desktop Software for Windows
If neither of those are important and/or compatibility is fine with the latest version, then it's usually wisest to stick with the latest version for bug fixes, feature enhancements, etc. That is not to say that folks don't have problems with the latest version...perusing the Desktop Software board on this site will bear that out quite quickly indeed! But, by and large, there should be no harm/no foul to using the latest Desktop Software version with your BB.
Further, it's always a good idea to also download and install to your PC the BB OS package that is actually running on your BB. Doing this somewhat customizes the Desktop Software so that it can best work with your specific BB environment. You cannot pick and choose what components within the Desktop Software you wish to upgrade (that "line item" mention you made)...rather, you install the entire package, and it contains within it whatever it has as "current" based on the overall version of the Desktop Software package.
Hope that helps! Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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I have issues - BlackBerry DM for Mac and a Tour 9630

I have a Tour 9630 and I am trying to sync on a Mac running Leopard and using the BB DM software. When I start to sync the progress bar starts to move across and then just stops, it stays like that forever and either doesn't do anything or crashes. Any one else out there having these problems? I can't sync my calendar or anything! Please help! I don't want to go back to using Missing Sync. (I have a whole other set of issues getting Missing Sync to communicate with my BB after installing the new DM. I had to install the DM in order to fix my BB when it got stuck on 552 and 507 error messages).
Please help!

Hi,
I had the same problem with Pocket Mac. Now with BB Desktop Manager the first time it duplicated my contacts and those I couldn't delete on the Tour. First, check out the Tour and the Mac and find out where do you have the most updated list. That one is the one that you're going to sync to the other. If is on the Mac, wipeout the Tour, if is vice versa, clean the Address Book on the Mac and when you sync, overwrite the other one. Other option is to sync one thing at a time. First your contacts, then the calendar and so on. The calendar sync has worked for me since the first time. Keep the Tour sync with only ONE computer. Other thing is, backup the data on the Tour, BB Desktop M will help you do it. Use the version 1.0. You can find it here, because the 1.0.1 update is what you will find on the BB site. http://www.megaupload.com/?d=CGR9QN2S
Good Luck

I downloaded an update for my Safari web browser to "snow leopard". When I click on the .dmg file, a window opens up with a .pkg file but when I click on the .pkg file I get a prompt saying that it doesn't know what program to open it with. with a

I downloaded an update for my Safari web browser to "snow leopard". When I click on the .dmg file, a window opens up with a .pkg file but when I click on the .pkg file I get a prompt saying that it doesn't know what program to open it with.

I suspect if you're trying to open a file in 08 that's been opened in 09 the file has been updated to 09 and will not open in 08.

Update for Tour 9630 has ruined my web surfing

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