Update from 7.1.0 Bundle 722 to 2102

Question

My wife's phone shows that she needs to update to 7.1.0 Bundle 2102 but when she tries on her device it says she has to do it via the desktop.... and when she does it there it says she is alrady update with 7.1.0 Bundle 2102... Thank you for any advice. 
On a side note.... I have Googlr Maps Ver 4.5.3 but she cannot use it, it says her Enterprise server does not allow this... we do not have enterprise server and I my Google Maps works fine... please advise

Answer 1

Hello,
Let us first start here, as curing this will be a prerequisite to the update process you wish to conduct...
AaniiNichii wrote:
On a side note.... I have Googlr Maps Ver 4.5.3 but she cannot use it, it says her Enterprise server does not allow this... we do not have enterprise server and I my Google Maps works fine... please advise
It would appear, from what you say, that your wife's BB was once associated with a BES environment, and was not properly cleansed of that when it was removed from that BES. How, why, or when that may have been the case I cannot know...only that it appears, from what you report, to be the case. To cure it, you must do some very careful steps, starting with ensuring you have a full and complete backup of the entire device, for it will be totally wiped clean in order to cure this issue. You can find full instructions for backup via the link in my auto-sig on this post.
Once you have a good backup, you can proceed with the cleansing process:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
When you restore, be sure to NOT do a full restore...rather, only a selective restore of only those critical databases (e.g., contacts, calendar, etc.), specifically avoiding any databases that have to do with IT Policy or Enterprise. If you restore those databases, you will wind up right back where you are now.
AaniiNichii wrote:
My wife's phone shows that she needs to update to 7.1.0 Bundle 2102 but when she tries on her device it says she has to do it via the desktop.... and when she does it there it says she is alrady update with 7.1.0 Bundle 2102... Thank you for any advice. 
I recommend you override the automatic methods of updating and instead take full control over the process. Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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