Update has killed phone and can't connect to restore
I have just run the latest update to v4.5.0.174 but the install failed and now the phone only displays an icon that looks like a dialog box with a circle, square and triangle in it, behind a circle with a line through it.
I now can't get Desktop Manager to connect to the phone so I can't try to reinstall or even downgrade.
How do I get my phone back?
Thanks
Stuart
Stuart, Greetings, and welcome to the BlackBerry.com Support Forums.
disconnect the BlackBerry from the USB and reboo the PC from off
try it all again now, see if the DM will recognize the BlackBerry.
if not, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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