Update left two versions of PS

I just took the update from Adobe today and now I have two versions of PS CC. Two very different release numbers. And of course the second release does not have all of my extensions and plug-ins installed. WTF Adobe?
How do I get rid of one of these versions? And which one?

I wanted to look into this issue before I installed CC "2014".. I too thought the whole idea with this was that the new versions would install over old versions. In the past I would install my apps into \adobe\photoshop (for example) and just keep installing over that same directory. As far as I know there is no option to specify the installation directory via CC. Is that correct?
Is there a way to download the apps and install them "the old fashion way" so I can specify where to install?
I've already run into this problem with the various update to Lightroom and wound up with multiple versions of Lightroom on my machine as well.
It is very frustrating but at least I know what I'm in for when I eventually do the install.
Rich

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My Updater always downloads updates to TWO versions of the software

(ex- Photoshop CC and Photoshop CC (2014) ) Does this mean I have 2 app versions on my PC? Do I need both? Ive tried deleting the 2014 version, but it keeps coming back???

Tangocheese if you wish to uninstall Photoshop CC then please see Creative Cloud Help | Download, install, update, or uninstall apps. If you have any questions regarding the uninstall process you are welcome to update this discussion.

After updating to 2014 I have two version of each

After I updated my creative cloud apps, now I have two versions of each software on is CC and the other is CC 2014? Not sure why and how to remove old version. Any help will be greatly appreciated!

Hi Mataya,
     If you don't want to keep the older version you can use following steps to uninstall.
          On Mac, go into the Photoshop application folder and double-click the “Uninstall Adobe Photoshop CC” or “Uninstall Adobe Photoshop CS6” icon:
     On Windows, see: http://windows.microsoft.com/en-us/windows7/uninstall-or-change-a-program
Thank you

Creative Cloud had me update Lightroom. Now have two versions. Neither works. What is Adobe doing?

Creative Cloud had me update Lightroom. Now have two versions. Neither works. What is Adobe doing?

1. I have Creative Cloud and Lightroom v5.7.1.
2. CC offered a new version of LR.
3. I clicked download new version.
4. I now have 2 (two) LR shortcut icons on my desktop monitor screen.
5. The new version doesn't open.
6. The old version opens. Window pops up - LR catalog can't open. Quit other version of LR. Also - preview of image in LR is blank. Says photo missing.
7. Computer specs? Don't know what you want. 32Gb ram, i5, 1Tb
8. LR worked fine before upgrade.
9. Reached Adobe by phone. Started to talk. Line went dead.
10. My phone is working fine.

Two version of PP on my updates, PP Pro CC and PP Pro CC (2014) Why two? What's the diff?

I seem to have two version of PP Pro and don't know why. There's Premier Pro CC and Premiere Pro CC (2014) Are they different versions? Are they doubled up? Should I get rid of one? I'm trying to clean my computer anyway and streamline everything so I don't want extraneous programs.
I also have InDesign CC (2014) Install and InDesign CS6 Update options. Are these different? If I install (2014) will it replace CS6 so I only have one of those?
Using a Mac, latest Yosemite version, 10.10.1
Thank you!

When Adobe came out with the Cloud the intention was to retain one version and update as developments occured. THey failed to meet that goal and ended up producing the CC 2014 version which is additional to the original CC. If you do not want the original CC you can remove it. If you have InDesign CC 2014 and know that you pay a subscription for it then you can get rid of the CS6 version. Some people prefer to hold on to older versions in the event they need to create an older version to return to their clients (who don't have the newer version).

After updating from "about firefox",there're always two version showing up in my control panel's program list.

I think everytime firefox update itself, it doesn't clean the old version's register key so there're both two version showing up in the control panel's program list.
When you uninstall the old version, the new one disappears too.

Firefox can find plugins in several locations, but Firefox 21 changed the location of the "shared" plugin folder so older installers like the Microsoft Windows Media Plugin no longer drop the DLL file in the correct location.
There apparently are two ways to address this:
(1) Change a Firefox preference so that Firefox checks the old location. Here's how:
(i) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(ii) In the filter box, type or paste '''plugins''' and pause while the list is filtered
(iii) Double-click '''plugins.load_appdir_plugins''' to switch its value from false to true.
This will take effect after you restart Firefox.
(2) Copy the plugins folder to the new location. Here's how on Win 7 64-bit:
Open a Windows Explorer window to:
C:\Program Files (x86)\Mozilla Firefox
Right-click and copy the '''Plugins''' folder
Double-click the '''browser''' folder to open it
Right-click and paste
Right-click the new copy of '''Plugins''' and rename it to '''plugins'''
After restarting Firefox, the plugins in that folder should now be available.
''Edit: I suggest just doing #1.''

Photoshop updated and now I have two versions ...

Hello,
I'm new to photoshop and creative cloud. I purchased photoshop cc a few weeks ago. It then updated and I now have two versions: photoshop cc and photoshop cc (2014). they both keep updating, I presume for good reason, but I'm not sure why I have two versions.
Do I need both? if not, which is the version I should have? and how to I get rid of the other?
Thanks in advance.

Good day!
Photoshop CC 2014 is the "newer" one, several features that are valuable to some users have been abandoned in this version (Flash Panels, Oilpaint Filter, …), though.
Photoshop: Spring Cleaning | PHOTOSHOP.COM BLOG
You can just keep both versions, but as a relative newcomer you might be better off going with Photoshop CC 2014.
Regards,
Pfaffenbichler

Two Versions of Updater (5 and 6) and two of Help Viewer

In the Applications folder I have two versions of the Help Viewer program (version 1.0 and 1.1) In the Utilities folder under Adobe Utilities there are also two versions of Adobe Updater (5 and 6).
Is it safe to get rid of the older versions of these two programs. I know it's anal but that's how I am - I don't want anything on my computer I don't need and I see no reason to have an older version of an application if the newer one is sufficient.
Thanks.

Updater 5 is for CS 3, Updater 6 is for CS4. If you uses programs from the CS3 suite don't get rid of the Updater5. If you use programs from CS4 don't get rid of updater6. Something similar is probably true for the help programs. When you use the uninstaller to remove the suite, it will probably get rid of unnecessary help programs and updater programs.

How to update a package between two versions

I have a package that has two versions, for example: app_1.0 and app_2.0. How can I update the app_2.0 to a system that already installed the app_1.0. I want to overwrite the app_2.0 to the app_1.0 instead of installing another instance of app_2.0.
Any reply is appreciated. Thanks.

CityCat wrote:
Hi - i bought my MAC in Australia…
There's your problem, try turning it upside down.
May I suggest a work around.
I don't know why you want to put a space between the numbers and the percentage sign as that is not standard practice, but:
+Select last number and % > Inspector > Text > Text > Spacing > Character > drag to the right+
Peter

I'm on ff 3.5.5 for Mac. I've been prompted twice to download latest version. Each time I have dragged the ff icon from applications folder to the dock and all seems ok. But next time I start ff it says I'm on 3.5.5 and should update to latest version!

There was no "update failed" message
I wonder whether I'm doing the right thing when I drag to the dock. There's only one ff icon in the applications folder. The first time I was prompted to update it showed that days date next to the icon as if the update was successful. The second time was a few days later but I think it was still the same date next to the icon (25/8/10) I've only just noticed that (on 10/9/10) so can't be sure but I'm sure the second time was around 2nd or 3rd of Sept.
Also, I am running two versions of ff- one is english, the other is the Italian version. They can't be opened at the same time but they seem to talk to eachother in the background, so to speak, because when I open one after a long gap, it opens with all the history and settings of the other one, right up to the last website I went to. I think I closed both when updating because it prompts you to close all programmes and restart (I think/ remember) so I just clicked ok to that prompt.
By the way, I got the prompt to update twice for ''BOTH'' the Italian and the English version- so 4 times altogether so it would seem that ff does recognise them as separate but still has problems concluding the update for each separate one respectively.
Thank you very much if you can help.
Trapperjohn

Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
Trash the current Firefox application to do a clean reinstall.
Install the new version that you have downloaded.
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

Updated to latest version and now always crashing. Won't open now and won't send the crash report. What do I do?

This is what the crash report has under details:
AdapterDeviceID: 0x0416
AdapterDriverVersion: 10.18.10.3412
AdapterSubsysID: 1977103c
AdapterVendorID: 0x8086
Add-ons: %7BF53C93F1-07D5-430c-86D4-C9531B27DFAF%7D:1.0.0.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.7,gmailnoads%40mywebber.com:4.28
AvailablePageFile: 4624433152
AvailablePhysicalMemory: 3425042432
AvailableVirtualMemory: 3744272384
BIOS_Manufacturer: Insyde
BlockedDllList:
BreakpadReserveAddress: 51707904
BreakpadReserveSize: 67108864
BuildID: 20150222232811
CrashTime: 1425183947
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1425002300
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0416, AdapterSubsysID: 1977103c, AdapterDriverVersion: 10.18.10.3412
D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 6105
ShutdownProgress: quit-application
StartupTime: 1425183782
SystemMemoryUsePercentage: 46
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 8098750464
TotalPhysicalMemory: 6353920000
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 36.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.

I haven't yet tried the safe mode but I can.
I did the Windows update in the earlier reply and there were some updates. Those were installed and the computer restarted.
I have had Flash player crashes for some time. In my Plug-in Add-ons, I have two versions of Flash player, the newest one and an older 15 one. I have the older one set to never activate. The problem is the new one also keeps going disabled.
When I have tried to just update the Flash Player, I am never able to exit Firefox. I try closing the tabs and going to the Exit icon. It will keep telling me Firefox is not closed and it can't continue.
I tried to Uninstall the flash player in that program, and it is the same thing. It will not uninstall with Firefox open and nothing I try will allow it.
It is interesting that I tried to import my bookmarks to IE since this problem and it doesn't even recognize there being a Firefox browser.
Please tell me step-by-step how to do the two other suggestions in the earlier reply. These are regarding the Flash player.
Firefox is still crashing.
Thanks,
Karen

HT4972 i want to update my software version to 6.1.3. but my c drive runs out of memory and i cannot upgrade it at the end, but having to delete the files and gain more space for the computer to operate... plz help me :(

i want to update my software version to 6.1.3.. but i have never updated this before and this is my first time.. im having 20 GB apps and music in my ipod. so when i click 'update and download' tab it starts downloading the new version and upgrading,... but afetr some time it says im having a very low memory in c drive and i would have to stop the upgrading...
can i use my external hard to save this download and upgrading files without using my c drive? plz give me a solution as im only having only 7GB of space left in the C drive

I would rather you delete/move other files to the external HD rather than downloading the update file to the external HD.
First try going here and delete any update files to regain C drive space.
IPSW file location for Mac and Windows
Also, make sure that you have emptied your computer's recycle bin
You can try the manual update/restore method included here and download the file to the external HD

I have two versions of Lightroom installed on my computer, can I uninstall the older version?

While looking at the "Programs and Features" folder on my Windows 7 computer I discovered that I have two versions of Adobe Lightroom installed on my system. One is Lightroom 5.2, installed on 9/19/2013, and the other is Adobe Photoshop Lightroom 5.5 64-bit, installed on 7/5/2014
- Can I uninstall the older version?
- Will uninstalling the older version cause any problems with the newer version?
- If yes to either question, is there anything I need to do before doing the uninstall (i.e. deactivating, etc.)
Any advice on how to correct this problem is gratefully appreciated.
PS; I have the same issue with Muse CC. See: I have two versions of Muse CC installed on my computer, can I uninstall the older version?

Jim,
I thought it was odd that I had two versions of Lightroom installed as well. I have been able to track the issue back to an apparent "bug" in the Lightroom 5.2 update that installed a second version of Lightroom in addition to updating the existing version on my computers. At the time, I posted about it at Lightroom 5 installed twice on my laptop. While I never got an answer to my question, which was "Is this normal?" I did hear from others in the forum the experienced the same problem and had the same question. As time passed, later releases updated one of the two installations, but did not effect the second. Hence, two different versions of Lightroom 5 installed on the same computer.
Uninstalling the older version solved the problem. Thanks

I have an iPad 1 that is currently showing software updated at version 5.1.1. Is it possible to update to iOS version 7 on this device? My goal is to get Garage Band on this device and the app store is telling me I need iOS version 7.

I have an iPad 1 that is currently showing software updated at version 5.1.1. Is it possible to update to iOS version 7 on this device? My goal is to get Garage Band on this device and the app store is telling me I need iOS version 7.

Hi,
If you really need to upgrade you can save a bit of money and get an older version than the ipad Air.
First, you can sell your ipad 1 to places like gazelle.com, cashforyourmac.com, sellyour mac.com, or many others out there. The sites I listed give you cash. At this point gazelle.com is giving $70.00 for any ipad 1 in 'good' condition. And cashforyourmac will give you $25.00 over what gazelle.com or sellyourmac.com offers you. Shipping is free.
Then, with that money, go the the Apple online certified refurbished store. As an example, a new 64gb Air costs $699.00. A refurbed 4th gen 64gb costs $529.00 and a 3rd gen 64gb costs $499.00. Personally, I'd skip the 3rd gen. So if you buy a 4th gen 64gb at $529.00 minus what you can get from a sale to above, you can get an ipad 4 64gb for just over $430.00, a savings of savings of about $270.00. (A new 32gb Air is $599.00, a 4th gen 32gb is $449.00, and a 3rd gen 32gb is not on the site right now.) Google it and check if you can get better offers anywhere else. But getting one from the Apple refurb store gives you an essentially new ipad and using the above sites, you're not locked in with a particular site which will give you a gift card and restrict you to their store/site.
Each Apple refurbished ipad (any version) comes with a new front and back cover, a brand new battery, same return policy, and a full one year warranty with 90 days of phone support. Each comes in a white box like a new ipad with the wall charger and usb cable. The only difference is that it says in small print on the bottom of the box that it is Apple certified refurbished. Also, if you buy refurbs, be sure to check the store many times a day. They can come and go quickly, so when you see what you want, buy it right away. Shipping is free and pretty fast. (We bought two a year and a half ago and they have been great!)
Hope this helps.

Why won't some songs play on 1st generation iPod Touch after paying to update to software version 3.1.3 (7E18)?

This weekend I purchased the software update for the 1st generation touch from iTunes to update it to version 3.1.3. Prior to the update, the iPod was still 100% working. The only reason I paid for the upgrade was so I could get the App Store. Since upgrading, approximately 50% of my songs won't play. When the problem occurs, the album art will show up on the screen, but after a few seconds of silence, the "play" button pops up indicating that the song paused or stopped. If I push play again, it looks like it will play for a second or two, but then it does the same thing. Then if I skip to the next song, and its a song the iPod likes, I can hit play and that song will play without a problem. All the songs on my iPod have been downloaded from iTunes or ripped from CD's I purchased, so it's not like I have a bunch of shady, corrupt music files. I'm just frustrated because Apple wants to charge me for support since this is an older product. However, the product was working fine until the other day when I PAID for their software update. If anyone went through a similar issue and has info it would be much appreciated.

Try the standard fixes:
- Reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory defaults/new iPod.

Update left two versions of PS

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