Update locked iPad

Latest security update has caused my wifes iPad to lock up with a screen that shows USB cord and the iTunes logo. The computer and iTunes that this iPad was linked to has died long ago. What can I do?
Thanks

Nothing at all unless you have a computer running iTunes to restore with. You don't have to use the same computer that you were syncing with. That is suggested simply so that you can restore all of your content to the device after you restore.
You can use any computer that is running the latest version of iTunes, it's just that the iPad will be totally erased and you will have to start over again an download all of your content again. Unfortunately, you have no choice now.
The iPad has gone into Recovery Mode. This is how you restore now.
Recovery mode - Support - Apple

Similar Messages

IOS Update locked Ipad 2

I updated the IOS system on my Ipad 2 and I was locked out and it is now asking for a passcode. I didn't have a passcode set to my knowledge. It is now disabled--data is not all backed up. How can I save info without wiping everything?

You should always backup prior to installing an iOS update.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

After I tried to update my Ipad mini, it kept saying hello in different languages on my lock screen and then when I slide across, it says connected to itunes but it's not doing anything!! Please help!!! And by the way it's plugged into the laptop to itune

After I tried to update my Ipad mini to the newest update, it kept saying hello on my lock screen in different languages and then when I slide the screen across, it says connected to itunes but it's not doing anything!! By the way my Ipad mini is plugged into my computer and connected to itunes!! Please help me!!

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.

How can I know if I can update my Ipad 2 without it being locked by itunes ?

I want to update my Ipad,
Can I normaly update it on Itunes, or it may lock it afterwards ? (Like for some of the Iphones, when you update them, they will lock )
If it may lock, how can i check ?
Thanks

You don't have to worry about your device being locked as long as it isn't jailbroken. If it is, you should probably update with the next version of the jailbreak software from where you got it from. Otherwise, the update should not lock out your device as long as you let it update without any interruption (ie you don't unplug it while updating).

HT4623 i updated my ipad to IOS7 now before i begin it asks for a 4 digit passcode it never asked me to enter one during download now i am locked out helop

i updated my ipad mini to IOS7 and now before i begin it asks for a 4 digit passcode i was never prompted to set one up durring download now i am locked out

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTunes and plug (very important)
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note: Data will be lost

After updating my iPad 2 it locked up and now displays an apple and a rotating busy symbol, for hours now. What can I do ?

after updating my iPad 2, through itunes, the iPad has locked up and diplays an apple and a rotating "busy" button
hours later it is still the same and dosen't respond to any switches. Any ideas?

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
Otherwise you could try this page http://support.apple.com/kb/HT4097

I updated my ipad to ios 8 and now my ipad is locked asking for activation when i put it doesnt accept my apple id do you have a solution?

i updated my ipad to ios 8 and now my ipad is locked asking for activation when i put it doesnt accept my apple id do you have a solution?

Did you by this iPad new? Or used? If it was a used iPad, you'll need the Apple ID login for the original owner. If you bought it new, contact AppleCare with proof that you are the original owner and they may be able to help you.

HT5278 Since updating my iPad 2 to IOS6 and activating my icloud for backup, my iPad has permanently locked. Message on screen is "iPad Not Backed Up". I click ok but no response. Cannot turn power off and cannot restore via my pc itunes. What are my opti

Since updating my iPad 2 to IOS6 and activating my icloud for backup, my iPad has permanently locked. Message on screen is "iPad Not Backed Up". I click ok but no response. Cannot turn power off and cannot restore via my pc itunes. What are my options?

Thanks to everyone who responded and related subject helped. Holding the home button and power button simultaneously for 10-15 seconds does unlock the screen. I can now use my ipad again. However, a futher problem has arisen since updating to IOS6 and activating icloud at same time, Although not sure if its related. The problem is that when connected to my PC the itunes message appears 'Cannot read ipad'. It instructs you to restore but keeps timing out after about 1 hour. This maybe internet issue but can't understand why itunes cannot read my ipad. May need to completely erase all content & reset. Or any other suggestions why this has happened?

HT4623 I tried to update my iPad to latest ios and it is now asking me for a password...4 digits. I never had a password on it and it is too short to be my apple password. Help anyone? It keeps locking me out as I try different passwords.

I tried to update my iPad to latest ios and it is now asking me for a password...4 digits. I never had a password on it and it is too short to be my apple password. Help anyone? It keeps locking me out as I try different passwords.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTunes and plug (very important)
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note: Data will be lost

HT4623 I tried to update my ipad but an error was received halfway through download and now the ipad is locked up. How do I fix this?

I was going to update my software for the IPad and I connected it to Itunes it synced up and brought up the ipad but didn't have the name, serial number or anything else but a question mark. After being synced and trying to doa software update of about 15-20 mins it suddenly brought up a dialog box and said it couldn't update the ipad until it was restored. I then hit the restore button and after a couple of minutes it didn't do anything and it disconnected me from itunes and now the only thing on the screen is the apple. I can not get it to do anything. I have tried to sync to itunes but nothing. If you push the button on the screen and the top button at the same time it will shut down. Can somebody please help me????

I had the same problem. In the end I downloaded it manually. Here's the steps assuming you are on a Mac and have an iPad Air (Wifi). If not you can find other restore links here.
In the terminal (it kept failing to download in Safari):
curl http://appldnld.apple.com/iOS7.1/031-4521.20140310.D2Ydl/iPad4,1_7.1_11D167_Rest ore.ipsw >>~/Desktop/iPad4,1_7.1_11D167_Restore.ipsw
Once the file has downloaded, move it to ~/Library/iTunes/iPad Software Updates/
Quit and relaunch iTunes.
Should now work for you.

It is asking me for a password when I want to update my ipad, it has never done this before. I thought it ment my Apple ID but it didn't work and my ipad is now disabled. What should I do ? Is there a way of getting my password sent to me ?

It is asking me for a password when I want to update my ipad, it has never done this before. I thought it ment my Apple ID but it didn't work and my ipad is now disabled. What should I do ? Is there a way of getting my password sent to me ?

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

How to update managed iPads (COMPLETE)

Here is my very short summary of what needs to be done to update the apps and iOS on managed iPads in the mobile cart. As you can see, this is very brief and concise, and you can do the update process in just a few minutes each day.
Ha hah ha, that was a good joke, eh?
No, the truth is that you must be prepared to be frustrated and annoyed, wasting possibly hours of your time on this learning the process, and finding this all to be way too complicated and difficult and annoying.
Updating the supervised iPads one at a time, is only just slightly less difficult than updating all of them, all at once, in parallel using the USB hubs in the cart.
Sorry, but there doesn't seem to be any simpler way to do this. This is what all schools that use managed iPads have to deal with.
The iMac admin account is "@@@@@@@@@@@@@@@@@"
I have set the admin account password to "###########"
Please inform me of any password changes.
1. System software / iTunes / QuickTime update:
Turn on Mac, logon as administrator
Go to the Apple menu (top left corner)
Choose "Software update…"
Install any updates it finds, restart the computer if needed.
2. Apple Configurator (iPad manager) update
Go to the Apple menu (top left corner)
Choose "App Store…"
Look across top of window, far right says "Updates"
If there is a number next to it, click on Update, then click the Update button.
App Store update account: @@@@@@@@@@@@@@@@@@@
Password: #######################
Restart computer if needed.
3. Updates for iPad Apps
On the dock (move mouse to bottom center of screen)
Run iTunes
Select Library -> Apps on left side
In dark gray band below app icons, look for a message like "Updates available"
If yes, click arrow next to updates message.
Top right of window, select "Download all free updates"
Quit iTunes
4. Updates for iPad iOS (operating system)
On the dock (move mouse to bottom center of screen)
Run Apple Configurator
At top of window choose Supervise
In left column select "Cart - 30 iPads"
"All iPads (xx)" should be shown in middle column
In right column "Settings" should be highlighted already next to iOS.
Click button "Check for Update"
5. Updates for Apple Configurator iPad Apps
(Should do this section if any updates were downloaded in iTunes)
Continuing from section #4 above:
In right column click on "Apps"
Click on + at bottom of Apps list. A file browser window appears.
At top of file browser window, 4th item from left should be selected, for "List view with details"
The "Date modified" column should be highlighted. If not, click on it.
Under "Mobile Applications" click on top program name in list, note in modified column it says "Today"
Scroll down until you find the last item updated "Today"
Hold down the Shift key and click on the last item. That and everything above is now selected.
Click Open button on window
Logon with management account:
U: **************************
P: ##########################
In bottom left corner it will say "Updating…"
For every program that was updated, a window will pop up that says "Item exists, do you want to replace it?" and you have to keep clicking Update over and over and over until all the Updates are done.
The Update button moves around depending on window size, so you can't just leave the mouse in one spot to hit all the Replace buttons.
Click the Apply button at the bottom center of the Apple Configurator window
6. Updating all the supervised iPads at once
You are now ready to connect the iPads and Apple Configurator will automatically install the latest iOS version, and the latest iPad app versions.
If Apple Configurator is not already running:
- On the dock (move mouse to bottom center of screen)
- Run Apple Configurator
- At top of window choose Supervise
- In left column select "Cart - 30 iPads"
If the iPad cart has cable trays that can slide, open the back of the cart so they are able to slide backwards. Otherwise if not, make sure there is enough slack to plug in an iPad and insert it backwards with the cable and plug to the rear.
Flip all the iPads over in the cart, so the "top edge" with the power button is exposed. This allows you to power on the iPads during the update, explained in the section below.
On the back of the cart, unplug all iPad cords from the white Apple power bricks, and plug into open ports on the USB hubs
Plug the USB cable from the cart into the back of the iMac
Wait for the iPads to be recognized by the iMac, about a minute or so. They should start to automatically update.
It will take a while for each iPad to download any iOS updates and install apps, maybe 30-45 minutes.
!! UPDATE CAN FAIL IF YOU AREN'T VIGILANT !!
When you see an iPad listed as "restoring backup" (after about 30 minutes), you must check the iPad to see if its screen is black. If it is black, you must reach over and press the power button for that iPad about 2-3 seconds, or the restore will FAIL.
You have to sit there and periodically watch for any iPad that says it is "restoring backup". The iPad shows a spinning timer, then the Apple logo, and the screen goes black. This is where you must manually turn on the iPad, or the process fails and you will have to start over for that iPad.
You have a couple minutes to turn on the iPad after it says "restoring backup", but there is no notification at all when Apple Configurator shifts from "Installing Apps" (30+ min) to "Restoring Backup". So you just have to sit there, and wait, and watch.
Once all the iPads have been updated, you need to unplug all of them from the USB hubs and back into the Apple charging bricks. This is because the USB hubs shut down and will not charge the iPads, if they are not always connected to the iMac, which is in a stationary location in the elementary library.
7. Dealing with passcodes on iPads
Some iPads will inexplicably fail to update, with error messages such as "could not apply policy". These usually have passcodes installed by students.
There is no way to simply remove the passcode and keep on using the iPad. It is necessary to completely erase the device and all data on it, reinstalling the operating system and all programs.
There is no way to disable the passcode or prevent students from setting a passcode.
A partial solution is for me to set a passcode, set the device auto-lock time to never, and staff must unlock the iPads themselves before handing the devices out to students. Students must not be told this passcode, or they can again change it and lock the device.
So, to remove a passcode, first look at the device in the supervised group list. Select it and copy the name of the device to the clipboard, or write it down.
Right click on the device and choose Unsupervise. It will be erased and rebooted, which takes about 30 minutes. It then appears on the leftmost Prepare section for setting up new devices.
Set this device to be Supervised, enter the name you copied previously, tell it to update the iOS, apply the Student security profile, and use the most recent backup (I've added dates to the backup names).
On the Apps tab, select all apps (checkmark next to everything).
Click Apply
Setting up for supervision takes an additional 30-45 minutes, and you will need to wait for it to say "restoring backup", at which point you need to manually power on the iPad as discussed previously, or this whole process fails and you will have to start over.
Yep, that's all it takes! As you can see, it should be a piece of cake to learn to do this, right?

Hi TanPart,
I have changed the code which you have give in order to get the files from SharePoint 2010 Foundation Document Library.But i am getting below error in powershell.
Property 'ListItemCollectionPosition' cannot be found on this object; make sure it exists and is settable.
Could you tell me which is the issues in it?
See the code below.
$web = Get-SPWeb http://ntmoss2010:9090/Site
$list = $web.Lists["DocLib"]
$query = New-Object Microsoft.SharePoint.SPQuery
$query.ViewAttributes = "Scope='Recursive'";
$query.RowLimit = 2000
$caml = '<Where><Contains><FieldRef Name="Title" /><Value Type="Text">Process Documents/Delivery</Value></Contains></Where>' +
        '<OrderBy Override="TRUE"><FieldRef Name="ID"/></OrderBy>'
$query.Query = $caml
do
    $listItems = $list.GetItems($query)
    $spQuery.ListItemCollectionPosition = $listItems.ListItemCollectionPosition
    foreach($item in $listItems)
        #Cast to SPListItem to avoid ambiguous overload error
        $spItem = [Microsoft.SharePoint.SPListItem]$item;
        Write-Host $spItem.Title
while ($spQuery.ListItemCollectionPosition -ne $null)
Thanks & Regards
Poomani Sankaran

An unknown error occurred (-1) when trying to update my iPad to iOS7.

Last night I attempted to update my iPad 2 to iOS7. At some point during the process, the iPad locked up and I was presented with a screen instructing me to plug into iTunes for a system restore. I did so and after approximately 10 minutes, I received the following message, 'The iPad "iPad" could not be restored. An unknown error occurred (-1)'. I have since re-tried about a dozen times to restore and keep ending with the same message. Is this just a case of the servers being overwhelmed? Should I try again in a few days when things calm down? Or has the update killed my iPad? Do I need to take it to the Apple store?
Thanks Apple... Frustration level is off the chart.

I am facing the same issue, have you had luck getting it solved?

I updated my IPAD 's IOS last night ...I have NEVER used a passcode for my IPAD & it is asking for it...How am I supposed to put in the passcode that I NEVER used? now I cannot even use my IPAD...HELP!!

I updated my Ipad( ios 7.1) & now it is asking for my PASSCODE ...I NEVER used a PASSCODE ,so now I am unable to use my IPAD because I DO NOT or NEVER have used a passcode ..my IPAD is useless ..I am locked out because I have NO passcode to use! HELP!!!

I have seen other users talk about this and make the same claim. Unfortunately, even if you didn't set a passcode, and the iPad is insisting that you did, unless you can successfully guess what the passcode is, you still have to follow these instructions and use one of the methods in here in order to restore your iPad which will then unlock it.
iOS: Forgotten passcode or device disabled after entering ...

After ios 7 update on ipad mini, auto rotation stop working. Anyone facing this issue too?

After ios 7 update on ipad mini, auto rotation stop working. Anyone facing this issue too?

for ipad,
if you go to settings-General
You can select between using the side switch to lock rotation or mute. If you select one mute, then the lock rotation icon will show up in the control center. If you select lock rotation, then the mute will show up. THe side switch is then used for the other option.

Update locked iPad

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