Update my payment information?

Hello everybody,
I have an issue concerning my payment information of the Adobe Creative Suite.
I received an e-mail from "[email protected]" to update my payment information, because the payment could not be executed.
Now i wonder why I have to update these information, because i didn't change my bank account since last month's payment.
Do I really have to update anything? What should I do?
I hope you can help me.
Kind regards
Andi

Hello Andi,
I have verified your subscription and the last payment couldn't being done.
Please update the payment details following the instructions via your Adobe Account:
Manage your membership and payments | Creative Cloud
If you require further assistance, please contact the customer support:
https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_payments-invoice s-orders_stillNeedHelp
Thank you.
Arnaud.

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