Update no detecting phone

hi i been getting call problems with my 6500 slide. failing to connect while make calls or error in connection warnign appearing.
i have been told to do an update. I downloaded the latest update and now have connected to pc and searches for connected device. but it fails to detect any device.
all the password has been deactivated (sim and phone codes). have restarted pc and phone but keep getting same problem.
any suggestions?

Hello, Husspharm.  
Thank you for visiting Apple Support Communities.  
I understand that your iPhone 5 is indicating a 'No Sim" alert.  If you are using the device on the original carrier that it was intended for, take a look at the troubleshooting steps in the article below.  
If you see 'No SIM' alert on iPhone
If your device is being used on a different carrier than intended, your device may have not been authorized for unlock.  If this is the case, take a look at the article below.  
How to unlock your iPhone for use with another carrier
Cheers, 
Jason H.  

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