Update of device manager failed

hi,
i use a BOLD 9900. lately, BB DEVICE MGR failed to detect the phone "disconnected" so i installed an update reported by DEVICE MGR. the update updated v7.1 bundle 2108 to v7.1 bundle 2807. during the sequence of steps shown on screen (BACK UP; INSTALL; REBOOT; RESTORE), the process has stalled at REBOOT , reporting CONNECTING TO DEVICE (this may take a few minutes). the phone is off and nothing has happened in about 1 hour. what do i do?
Solved!
Go to Solution.

today, the update software showed "failure to open conneciton to device. password may be required" (or equivalent). RETRY or CANCEL? i previously selected RETRY and the software returned to reboot phase. this morning (after leaving computer overnight), the same "password may be required" window was open and i selected CANCEL.
I beleive the phone no longer has an operating system. pushing and holding the off/on button does not start the phone. what can i do? I assume that i need to re-install the operating system. any guidance? anyone?

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Friendlycomputr,
Your persistence is admirable! I totally understand you just want it working properly. I really appreciate the updates, I am going to look into this and get back to you as soon as I can!
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I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
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Adobe Application Manager failed during update and fils to reinstall

G'day All,
I put this up in November last year in a Creative Suites discussion thread (sse blow the line), and though the original post has been viewed more than 280 times, I have received no responses. I simply cannot update my CS6 software. I have just reposted the information below there, and figured I should try here, also.
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G'day All,
(CS6 design and web premium, Windows 8. HP Pavilion quad-core i7)
Frankly, this is ridiculous.
Having been driven nuts by the 'Acrobat manager is not activated' message which persisted in popping up if I made any attempts beyond one to create a PDF - that is, I could print one, and then no others without a reboot, nor having done so could I read any PDFs - I searched online and got a discouraging, tangled mess of suggestions, including the fairly obvious one of checking that all programs had been updated by the Application Manager.
'Ah,' I thought, 'maybe if I ensure everything's up-to-date this thing where Acrobat failing to start because it thinks it's not 'activated' means I can neither read nor print PDFs will be miraculously fixed without my having to install magical patches or deregister and reregister the entire suite in order to appease a program I don't even use or want!'
Poor naive fool that I am!
So I tried to run the Application Manager.
It momentarily flashed a message claiming (I believe - it was only there for a second) another instance of itself was running, then proceeded to run an update process for the application itself, then threw up an administration window seeking to allow the program to modify the system about 2/3rds of the way through, and then announced via a little window with one of those horrible little red 'fail' symbols that the application manager had failed to install.
It sure had!
That's it - I now have no Application Manager to attempt to manage updates through! No shortcut - that disappeared too! Nothing in the hideous Windows 8 start menu! No search will reveal it! It's simply gone. Yes, I've rebooted.
All I can find online suggests installing a new instance of the Application Manager, which is, of course, the CC version, and I'm not a subscriber. OK, maybe that will work, but, quite frankly, with two strikes against Adobe already I'm going to ask if anyody actually knows whether this approach, or any other, is likely to solve the problem.
regards,
Bill

Thanks for the reply, Jeff. Sure am! But that's not the main problem.
However, it appears the main problem has been fixed - via the installation of AAM 8 - a mere 9 months later! CS6 updates - woohoo!
This didn't fix the Adobe PDF printing thing - in fact, I just lost everything I'd previously typed in response to you testing this hadn't been fixed by AAM 8's updates (it hasn't!).
However, during the 9 month fallow period I've discovered that if I keep process explorer open and kill the splwow64.exe/acrotray.exe process tree after every single PDF printing I don't get bizarre messages telling me the Adobe PDF printer isn't 'activated' or have my system go into a tizzy and need rebooting. So it still doesn't really work, but I do have a work-around...
regards,
Bill

Update of device manager failed

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