Update on playback problems with AIR 3.5 on desktop

Adobe has received reports that desktop AIR 3.5 users of BBC iPlayer and Digital Theatre Desktop Player are no longer able to play or download video after upgrading from AIR 3.4 or earlier. Specifically, the user will attempt to play the video and will get a black video window or will fail to successfully download videos. Adobe is working on a permanent resolution for the issue in AIR 3.5. In parallel, Adobe is working closely with the BBC and Digital Theatre to offer support and investigate interim resolutions. We will publish an update as soon as we have released the fix.
In the meantime, the work-around for affected users is to migrate back to AIR 3.4. The following link provides instructions for determining the version of AIR currently installed on your machine. If you believe you may be experiencing a video playback problem caused by migrating to AIR 3.5, your video service should be able to tell you whether they believe going back to AIR 3.4 or earlier will resolve the problem. If instructed to do so, the following steps here can help you uninstall your current version and locate and install a specific AIR version for installation on your Windows or Mac PC.
Please feel free to report your issue or reproducible steps here and we will alert you once a fix has been put in place. We sincerely apologize for any inconvenience and thank you for your continued support.

Please note that I have followed the BBC's instructions to uninstall Air v3.5 and iPlayer Desktop and then install Air v3.4 and iPlayer Desktop, but contrary to what they and you say, this has made no difference - iPlayer still can't download programmes to iPlayer Desktop and it still can't find the programmes I had previously downloaded. I surmise that maybe uninstalling wasn't enough and that some fault remains that still prevents the programme from working. I am not an IT expert, so I would need more comprehensive instructions to fix this.
You may like to note that I downloaded Air v3.5 several days before iPlayer Desktop failed, and I am pretty sure that I used iPlayer Desktop in between times. After it failed, it was very reluctant to even open, let alone do anything when, after repeated instructions, it finally did open.
You may also like to note that I began to experience a ridiculous amount of buffering on radio playback straight from the BBC website before and after iPlayer Desktop failed. I don't think it can have been a broadband issue, as I could stream both TV and radio live and I could stream TV playback with no problem. Since reverting to Air v3.4, I have had no buffering. I doubt whether this is a coincidence.
I have an Acer 5745PG with Windows 7, Intel Core i3-350M, NVIDIA GeForce 310M and I use Firefox.
Don't you guys beta test stuff?

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Update on playback problems with AIR 3.5 on desktop

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